Capital Metro Reviews | Glassdoor

Capital Metro Reviews

Updated May 3, 2017
18 reviews

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3.4
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18 Employee Reviews

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  1. "Excellent Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Capital Metro full-time (More than 10 years)

    Pros

    Fantastic place to grow and contribute to Austin and surrounding communities. Capital Metro is highly focused on continuous improvement and providing excellent service.

    Cons

    I've worked here over a decade and continue to enjoy interesting, rewarding work - no cons come to mind.


  2. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Austin, TX
    Former Employee - Bilingual Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Capital Metro full-time (Less than a year)

    Pros

    Good Health and Dental benefits

    Cons

    You work every weekend (Saturday and Sunday)
    If you are a bilingual agent you get abused by both Human Resources and Management

    Advice to Management

    Eliminate double standards and try and be fair with all employees.

  3. "Smart Trips Austin"

    Star Star Star Star Star
    Former Employee - Team Member in Austin, TX
    Former Employee - Team Member in Austin, TX
    Recommends

    I worked at Capital Metro (Less than a year)

    Pros

    Loved providing people options for their transportation needs and to see how excited they were when I made follow up calls and emails.

    Cons

    It was really hot when I made the deliveries in the target area and the uniform we had to wear was a thick black polo which did not help with the heat.

    Advice to Management

    It was a wonderful place to work! Besides some lighter color work shirts, I have no complaints!


  4. "Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Driver in Austin, TX
    Current Employee - Bus Driver in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Capital Metro full-time (Less than a year)

    Pros

    I love working with people cause I like meeting people from all races and it's helping people who need to get around and like to keep their self busy. I have meet alot of wise people so.

    Cons

    You have to call in for your time because I am on the extra Board and I would love to have a daily schedule for my self.

    Advice to Management

    I would love to be placed with a job where I work with people on a daily basis, cause sometimes just lis5to some one really helps them.


  5. Helpful (3)

    "Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sts Operator in Pflugerville, TX
    Former Employee - Sts Operator in Pflugerville, TX

    I worked at Capital Metro full-time (More than 10 years)

    Pros

    They offer good benefits for employees

    Cons

    The managment was very unorganized


  6. "Customer Wreakage"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Bus Operator in Austin, TX
    Former Employee - Bus Operator in Austin, TX
    Recommends
    Positive Outlook

    I worked at Capital Metro part-time (More than a year)

    Pros

    As a full time operator the money and hour are there. you just have to be willing to work.

    Cons

    As a part time operator you don't have the same options for a route during bidding. Customers can be very draining..


  7. Helpful (2)

    "Bus Driver--Travis Transit Management Inc."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Operator in Austin, TX
    Current Employee - Bus Operator in Austin, TX
    Recommends

    I have been working at Capital Metro full-time (More than 5 years)

    Pros

    Great benefits, room for growth, excellent wages, variety of shifts, bi-monthly bonus checks for perfect attendance, fitness room with personal trainers for $10 month, free bus passes for children/husband

    Cons

    Work-life balance, politics, working holidays, drivers treated like low class citizens, no employee morale, no break time for drivers at the end of the line, passengers are always right, no management backing of drivers vs. Public, split shifts up to 5 hrs between shifts, drivers are always targeted for discipline

    Advice to Management

    Bring back the excitement in working for you. Have monthly bbq's or giveaways to make the drivers feel appreciated. Allow the drivers some downtime at the end of the line WITHOUT passengers aboard the bus so we can gather our thoughts, call our loved ones in private, or have a bite to eat without people staring us in the face, swiping their passes, or asking us questions that eat up our already short...recovery time. Care about your drivers needs and happiness as much as you do about the publics--we are people too. A happy driver makes for a happy ride.

  8. "Great company, great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems in Austin, TX
    Current Employee - Information Systems in Austin, TX
    Recommends
    Neutral Outlook

    I have been working at Capital Metro full-time (Less than a year)

    Pros

    The people are friendly, and like to get to know you - even the upper management types. Very competitive salaries, professional work environment, and a good focus on technology. Company is small enough to feel like you make a difference, but big enough to matter to the community. The budget is generous, and there are numerous perks such as being able to ride the metro for free, access to the gym, childcare and one of the best fringe packages available.

    Cons

    Staff-to-equipment ratio is rather low in IT, and company expectations are high. Because IT is so important to the function of the company, everything is an emergency, creating somewhat of a perpetual "the sky is falling" atmosphere, which can get frustrating at times. Everything from "my printer doesn't print 2-sided" to "the server room is on fire" could be considered a priority 1 issue.

    Advice to Management

    Better prioritization (which includes managing expectations) and hire more people.


  9. "Decent company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Agent in Austin, TX
    Current Employee - Reservation Agent in Austin, TX
    Recommends
    Neutral Outlook

    I have been working at Capital Metro full-time (More than a year)

    Pros

    Benefits and ability to move around

    Cons

    Some pays could be better, operations 365 days a year,

    Advice to Management

    Better advancement and salaries


  10. "Very good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Operator in Austin, TX
    Former Employee - Bus Operator in Austin, TX
    Recommends
    Neutral Outlook

    I worked at Capital Metro full-time (More than 10 years)

    Pros

    Fairly good pay,excellent daycare program for employee,'s children,major problems with controlling their union and the union policies. Should never had contracted out their services,it will in the long run cost Austin taxpayers more money.

    Cons

    Too political, change their policies way too often

    Advice to Management

    Better insurance rates


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