Capital One Reviews in Baton Rouge, LA | Glassdoor

Capital One Baton Rouge Reviews

12 reviews

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Baton Rouge, LA

2.7
Star Star Star Star Star
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
5 Ratings

12 Employee Reviews

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  1. "Relationship banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in Baton Rouge, LA
    Former Employee - Relationship Banker in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great sales incentive ,great products to sale, wonderful environment , never bored

    Cons

    Management moves a lot

    Advice to Management

    Spend more time helping customers to understand products and how they actually work


  2. Helpful (3)

    "Cut pay for employees as profits skyrocket"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Baton Rouge, LA
    Current Employee - Relationship Banker in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Very easy job. Have sales goals but they are generally easy to reach. 4 weeks vacation and great benefits.

    Cons

    What's the point of having so much vacation if you can't afford to go anywhere? Incentives have been cut every year in half or more each time. The 2016 incentive cut makes it working here not a viable option for work for anyone that needs 35- 40k or higher. Upper management pretends to care and sends shoutouts for the highest achievers via email, but little else. The future of capital one is to go digital which means employment cuts. Automated teller machines and one to two employee branches are what you have to look forward to. Encouraged to train customers to be self sufficient so we are no longer needed. Bank profits were 4.4billion last year while capital one cut incentives for bankers by 10k a year.

    Advice to Management

    If you want to keep your best employees why do you continue to cut incentive pay and not raise base pay? I am personally one of the top bankers in the region, but looking for other employment because you cut my incentive pay 12k for 2016. Take some of your 4.4 billion and invest it back into the top workforce that earns it for you!


  3. "Dynamic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Manager in Baton Rouge, LA
    Former Employee - Senior IT Manager in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Great company to work for. Benefits are good. Believes in work-life balance.

    Cons

    Upward mobility is difficult.


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  5. "Exciting and forever changing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Baton Rouge, LA
    Current Employee - Relationship Banker in Baton Rouge, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    If you are at a busy branch, you have a chance to make great incentives. If you are that lucky, the sky is the limit on your incentive pay.

    Cons

    Policy and procedures seem to change weekly and without notice. Nothing is consistent.

    Advice to Management

    Management should do a better job at building employees for the purpose of promotion.


  6. "Capital One is an amazing company to work for with plenty of growth opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Baton Rouge, LA
    Current Employee - Relationship Manager in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Associate investment, competitive salary, great benefits, an amazing team

    Cons

    Standing out takes not only effort, but talent and tenure.

    Advice to Management

    I have been fortunate with my management team. Continue investing in your employees.


  7. "Teller at C.O."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Baton Rouge, LA
    Former Employee - Teller in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Great training, the pay is average. The vacation time is FANTASTIC and you get eight paid holidays off. You get to know your customers and co-workers well. Many people stay for years.

    Cons

    You must get a set amount of referrals and that can be hard if you are part--time. If you are full time it usually is no problem. Who you manager is makes a big difference in how much you will like this position. One of my managers was great and one was really pushy. You can't refer if you are always nervous.

    Advice to Management

    Cut back on some of the mandatory training paperwork. You take away from tellers doing other truly necessary duties. Make student account available.


  8. "Great associates!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Banker in Baton Rouge, LA
    Current Employee - Business Banker in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Challenging, engaging, rewarding. High caliber associates

    Cons

    Technology limitations, strict regulatory environment, constant change not always for the better


  9. "Not a Horrible Place to Work""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Baton Rouge, LA
    Current Employee - Relationship Banker in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Capital One offers set hours in an office environment. The insurance and 401k are equal to or better than most companies I've compared notes on.

    Cons

    incentive plan/sales goals constantly change, dealing w/back office departments can be extremely frustrating, no consistent direction between branches, ie: no one is on the same page about anything.

    Advice to Management

    Capital One needs a clearly defined gameplan. We spend more time trying to keep up w/the changes than anything else.


  10. "Previously great company to work for, unfortunately no longer the case."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Baton Rouge, LA
    Former Employee - Assistant Branch Manager in Baton Rouge, LA
    Doesn't Recommend

    Pros

    Capital One's benefits are terrific. Their PTO/Vacation plans are also great. Insurance provided is well above industry average. Company also provides 5k/year for Full Time Employee Tuition Reimbursement. Dental, Vision, Term Life, AD&D, Disability insurance offered as well. 401(k) match 3% dollar for dollar, and the next 3% .50/dollar. Employee accounts also include free checks, cashier's checks, and no service charges. Training is also very well done, and their internal policy database is very helpful.

    Cons

    Recently there has been a change in upper management. As a result of that change, and the Dodd-Frank Financial "Reform" bill, there have been severe cuts in staffing and costs industry wide. Now management is micro-managed excessively and needlessly. This is a from Top-to-Bottom problem. From Tellers up to Senior Management there is more coaching taking place thank actual work.

     Emphasis on customer service seems to be lip service. Employees are not empowered to make meaningful decisions at any level, and redundancy is rampant.

     Sales and service incentive tracking is archaic at best, and in-accurate on a good day. Sales tracking systems often crash several times, causing people to be paid incentives incorrectly or not at all is not uncommon. Incentive program payments have being reduced approximately 25% annually for the past three years.

    Oftentimes new product or business lines are rolled-in or rolled-out in unrealistic time-frames, with no real support.

    Examples:
    -Mortgage products presently can have up to a 60 days lag time before they get to underwriting, causing duplicate credit applications to be required to proceed with the loan.
    -Unsecured loan products were completely canceled with three days notice to branches.
    -Mortgage leads can oftentimes go 30-60 days without being called due to lack of staffing, or lack of accountability.
    -Underwriting is excessive, unrealistic, and completely without accountability.
    -Branches have previously been told to stop proactively selling credit-cards completely with short notice.

    The computer systems are not integrated, and are a patchwork of programs which make accomplishing simple tasks tiresome and difficult. Branches are staffed at a bare-minimum, and customer service suffers as a result.

    Promotion from within has also suffered as of late, and a large percentage of the senior management comes from outside the bank with little or no experience with the company. Promotion and talent development internally has fallen off a cliff in recent years.

    Advice to Management

    Management needs to concern itself primarily with customer service. Empower your employees, and reward quality employees. Integrate your systems, and promote from within to motivate your employees. Also empower regional managers with ties to the community, and decentralize lending decision makers.


  11. Helpful (1)

    "Good while it lasted."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Baton Rouge, LA
    Former Employee - Collections Representative in Baton Rouge, LA
    Recommends
    No opinion of CEO

    Pros

    Great company, loved my co-workers and managers, pay was decent.

    Cons

    Never know when they will reorganize a department.

    Advice to Management

    Don't changes so often.


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