Capital One Reviews in Brooklyn, NY | Glassdoor

Capital One Brooklyn Reviews

Updated July 20, 2017
12 reviews

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Brooklyn, NY

4.2
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12 Employee Reviews

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  1. Helpful (1)

    "Senior Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Branch Manager in Brooklyn, NY
    Former Employee - Senior Branch Manager in Brooklyn, NY

    I worked at Capital One full-time (More than 10 years)

    Pros

    Capital One Really takes good care of their customers in providing Excellent customer Services. , Capital one also takes care of their employees offering good Health Benefits , 401K etc.

    Cons

    capital one restructuring and cafe style has left many of thier customer unhappy and employees out of a job.


  2. "Pretty Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Brooklyn, NY
    Former Employee - Bank Teller in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One part-time (More than a year)

    Pros

    - Thorough 2 week program
    - A business based on moral & excellence
    - Exceptional Hiring Managers/recruiters

    Cons

    - Excessive thoroughness in training (almost exhausting - multiple online and in class courses that were almost pointless, redundant and so lengthy and even illegible to the point where I forgot 85% of it once I finished)
    - Intake training lacks structure and capable management
    - Poor technological advancement and funding in the workplace. Multiple money counters that were so old that you had to reinsert cash like 5 times to properly use. Never had this problem at Chase as they always had updated, state of the art equipment.
    - Poor commandatory and interpersonal skills of management towards employees
    - Online interview process was a bit excessive.

    Advice to Management

    - When picking managers please take into account their people skills and ability to better their employees. I'd unfortunately have to say my experience with multiple supervisors were poor and made my job less enjoyable. I even had to take on the responsibility of my own manager at some point. Ridiculous.

  3. "Pleasant environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Brooklyn, NY
    Current Employee - Teller in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    A very customer service oriented environment. A team environment and friendly staff and managers.

    Cons

    You get held accountable for longer customer wait times when the branch is understaffed with just 1 or 2 tellers.


  4. "relationship manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY

    Pros

    great work life balance. can do about everything through the ipad

    Cons

    taking over technology, openned weekends system is outdated


  5. Helpful (1)

    "not brain surgery, good if you don't want to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Brooklyn, NY
    Former Employee - Bank Teller in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Close to home. Not difficult to do well. Training provided. Nice co-workers. Customers are easy to speak with, helping to make the job that much easier.

    Cons

    Irregular hours. Working on the weekend, lucky to get 1 Saturday/month off. Difficult to move within the company.

    Advice to Management

    Listen to your teller line, to what they are saying in the surveys.


  6. "Great Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker II in Brooklyn, NY
    Current Employee - Relationship Banker II in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Culture. The company does the right thing for its employees.

    Cons

    The pay. Long hours no overtime.


  7. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Brooklyn, NY
    Former Employee - Teller in Brooklyn, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One (More than a year)

    Pros

    Great learning experience through customer service and sales

    Cons

    No opportunity for growth. Favoritism played a part.

    Advice to Management

    Focus more on policy and procedures

  8. Helpful (2)

    "Wouldn't recommend to my worst enemy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Brooklyn, NY
    Current Employee - Bank Teller in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Great benefits for both part time and full time

    Cons

    The turnover rate is terrible. Everyone who works here are friends... it makes it almost impossible to be accommodated when you're dealing with a manager whos best friends with your supervisor and lets her do whatever she pleases.


  9. "Run away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Brooklyn, NY
    Former Employee - Bank Teller in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Capital One full-time (More than a year)

    Pros

    There weren't many pros about working here. The only ones I can list are paid time off/vacation, great company training, great coworkers, and decent medical benefits and 401k program.

    Cons

    Everything else not listed above. Such as, management lack major communication skills, often times employees were forced to work over 40 hours a week but not paid for overtime because often time the amount of overtime allowed was exceeded. The location was horrible, huge branch with very few tellers and RB's to assist large crowds that frequently visited the branch. Very difficult to get time off because of the lack of employees hired (company preferred to overwork current employees rather than hire more).

    Advice to Management

    Take the time to communicate with everyone! All level of branch management should be on the same page. Treat the employees as human and not robots. Be more sympathetic towards the employees.


  10. "No direction & poor management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in Brooklyn, NY
    Former Employee - Relationship Banker in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    This is an ok job if you want a check and benefits. You're more likely to get more compensation at Bank of America or Chase. Where most customers were closing their accounts and leaving to.

    1)The benefits are pretty good. Health care is good, the CEO honestly likes his company and its obvious. They want employees to be involved in the community.
    2)Coworkers can make or break your experience (like most jobs). However, coworkers are usually amazing. I'll admit that.
    3)Company has simple yet positive values which do not come across as phoney.
    4)Bonus structure, you get paid your bonus every month.
    5)If you could somehow make it out of retail banking, this is a pretty good company to work for.

    Cons

    1)District managers treat those below them like crap.
    2)No one ever has an answer to any problem and makes employees look silly in front of customers. Simple tasks require you to call a hotline, where they place you on hold and customer gets frustrated.
    3)Technology is the worst I've seen in the industry, makes for a frustrating experience for workers and customers alike.
    4)Managers can be rude to employees and customers.
    5)Inferior products and rude service reps.
    6)Tons of paperwork for simple/mundane tasks which frustrates workers and employees alike.
    7)Very high turnover due to poor hours, high levels of stress and low pay.
    8)Company has a lot of rude workers as customer service reps. Made me uneasy to recommend company products because the customer service reps seemed to encourage and or dare customers to close their accounts.

    Advice to Management

    Treat your employees like they are human! Stop changing bonus structure and pay people more. It's no wonder the company comes across as low value. Most customers do not use this bank as their primary bank for that reason.


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