Capital One Reviews in Dallas, TX | Glassdoor

Capital One Dallas Reviews

Updated February 17, 2017
60 reviews

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Dallas, TX

60 Employee Reviews

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  1. "Overall No Complaints."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Advocacy Coordinator in Dallas, TX
    Current Employee - Senior Customer Advocacy Coordinator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Benefits, Perks. Great atmosphere and working conditions. Very satisfied with the Culture and Diversity that Capital One provides. Multi-Levels of opportunity!

    Cons

    Trying to switch shifts can really be a hassle. The time-reporting system for employees is a bit dated and could use enhancing.

    Advice to Management

    Be more flexible and available

    Capital One Response

    May 16, 2016 – Associate & Candidate Experience Team

    Hi there! Thanks for your thoughts on work atmosphere, culture, and diversity. We hear ya on the shift hassle – thanks for letting us know! Feedback such as this helps us better support our ... More


  2. Helpful (1)

    "Good Work life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Senior leadership is best in class.

    Cons

    Middle management is the weakness of the company

    Advice to Management

    Groom leaders from grassroots as opposed to hiring potential misfits from outside


  3. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller I in Dallas, TX
    Former Employee - Teller I in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great leadership, in branch. Great training modules. Clear expectations. Great working environment.

    Cons

    I don't really have any cons to list.

    Advice to Management

    When hiring new branch managers, take into consideration if they will fit the branch team. Make sure their values match those of the branch.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Senior Advocacy Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Advocacy Coordinator in Dallas, TX
    Former Employee - Senior Advocacy Coordinator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than a year)

    Pros

    The company has great opportunities for advancement.

    Cons

    Due to downsizing, had to take on more work from other departments.


  6. Helpful (2)

    "Principal System's Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal System's Coordinator in Dallas, TX
    Former Employee - Principal System's Coordinator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than a year)

    Pros

    Capital One was a great company to work for. They value their employees and pay a good salary.

    Cons

    The one downside of Capital One is the bureaucracy of getting processes improved. There were many chains of command.

    Advice to Management

    Listen to your front line employees and maximize their talents.


  7. Helpful (1)

    "Pretty good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One (More than 8 years)

    Pros

    Great benefits, and PTO. Fair pay. Challenging environment

    Cons

    Tend to hire from outside the company when positions become available.


  8. "Operations Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Leadership cared about their employees and customers. They hired good people and did the best they could to retain them. Benefits and health plan were great.

    Cons

    Career pathing in retail bank was not clear. Many good employees left the company for another job as they were in their same position for years.

    Advice to Management

    Continue to hire managers that passionately care about the associate engagement of their teams. Continue to find ways to improve the overall customer experience.


  9. Helpful (2)

    "Junior Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital One (Less than a year)

    Pros

    My manager was very nice and there was no micro management

    Cons

    When it came to promotions it was solely based on who liked you so a lot of people are promoted but cannot underwrite loans. There's a lot of favoritism and the salary was about 20% less than their competitors which is why I left.

    Advice to Management

    Be fair. promote based on work ethic and knowing the job.


  10. Helpful (7)

    "Overly Politcal"

    Star Star Star Star Star
    Current Employee - Senior Business Analyst in Dallas, TX
    Current Employee - Senior Business Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Smart People, Interesting Problems, flexible work from home policy, generous health benefits and 401K match.

    Cons

    Performance management is very bad, people you see doing the best are the ones who claim all credit, and say their teams are bad. Good people management is basically held against you.

    Advice to Management

    If a manager is causing over half their team to quit, please don't promote that person, there is obviously an issue with how that person is managing.

    Capital One Response

    Dec 4, 2015 – Associate & Candidate Experience Team

    Thank you for sharing your thoughts about the performance management process. It's enormously valuable to us, as we need feedback to better support our associates and their development.


  11. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Banking/Loan Servicing in Dallas, TX
    Current Employee - Small Business Banking/Loan Servicing in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Great company that stretches you! Challenging yourself can be fruitful here! If you are referred here you will get your foot in the door...

    Cons

    It can be tough moving into different organizations. I suggest that you start in the area that you are passionate about.

    Advice to Management

    Listen to the workers. Making changes within a department without thoroughly examining the process can be detrimental.



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