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    Capital One Reviews

    Updated September 18, 2017
    4,707 reviews

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    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Capital One Founder, Chairman & CEO Richard D. Fairbank
    Richard D. Fairbank
    2,583 Ratings
    Highest Rated CEO 2017

    4,707 Employee Reviews

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    Pros
    Cons

    • Can hit your Work life balance but i think it depends on your team (in 169 reviews)

    • Performance Management process is a little rigid (in 168 reviews)

    More Pros and Cons

    1. Helpful (125)

      "Could be great, missed opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Product Designer in Tysons Corner, VA
      Former Employee - Product Designer in Tysons Corner, VA
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Capital One full-time (More than a year)

      Pros

      Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

      If you don't like your current team, you can often move to another one or relocate to another location.

      Great opportunity to learn new skills.
      Some of the leadership is inspiring.
      Nice workspaces for some.

      Cons

      Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

      This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

      Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

      Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

      Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

      Advice to Management

      Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

      Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

      You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.

    2. "One glaring issue"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - IT Engineer in Richmond, VA
      Current Employee - IT Engineer in Richmond, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time (More than 5 years)

      Pros

      Culture
      Pay
      Development opportunities
      Opportunities to give back to the community
      Work/Life balance (for the most part)
      Campus amenities (over the top)

      Cons

      Yearly performance management process - knowing that you're up against your teammates/friends at the end of the year, and wanting to make sure that you end up in a higher "bucket" than them is outdated and harmful.

      Advice to Management

      Scrap the current performance management process; everyone knows how terrible it is (including you!)

      3. Join the Capital One team
      See Our Latest Jobs

    3. "Brand Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time

      Pros

      Collaborative, good work life balanace, interesting projects

      Cons

      Difficult to get things done (lots of red tape and levels of decisioning

      Advice to Management

      Better prioritize and focus business objectives

    4. "Best company I have worked for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Teller in Lafayette, LA
      Former Employee - Teller in Lafayette, LA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Capital One full-time (Less than a year)

      Pros

      Capital one is a unique company that takes pride in its employees and giving back to local communities. If I could I would work for them again.

      Cons

      I have not found anything I didn't like about capital one

    5. "Great company to work for."

      StarStarStarStarStar
      Former Employee - Operations in Rolling Meadows, IL
      Former Employee - Operations in Rolling Meadows, IL

      I worked at Capital One full-time (More than 3 years)

      Pros

      Lots of opportunities and good benefits

      Cons

      As the company grows, there was also lots of change

      Advice to Management

      Pick a direction and see it though.

    6. "great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Fraud Specialist in Saint Cloud, MN
      Current Employee - Fraud Specialist in Saint Cloud, MN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time (More than 3 years)

      Pros

      paid time off, available overtime, pay, people who work three, always room to advance, great work life balance, good hours

      Cons

      currently I do not like being on the phones taking inbound calls all day, currently looking for other positions without being on the phone

    7. "Cap1 - Quant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Quantitative Analyst in New York, NY
      Current Employee - Quantitative Analyst in New York, NY

      I have been working at Capital One full-time (More than a year)

      Pros

      Great culture, good work life balance

      Cons

      Odd promotion criteria, not performance based

    8. "Job Search"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Capital One full-time (Less than a year)

      Pros

      Good Place to work in the Plano area.

      Cons

      not much noted so far.

    9. "The best call center job that might ruin all other call center jobs!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Customer Care Representative in East Tulsa, OK
      Former Employee - Senior Customer Care Representative in East Tulsa, OK
      Recommends
      Positive Outlook

      I worked at Capital One full-time (More than 3 years)

      Pros

      Great team environment. The company holds itself above just doing as our customers would expect of us.

      Cons

      Possitive performance with customers may not equate to possitive success with inturnally metrics for performance evaluation.

      Advice to Management

      Please allow those that are able to shine in thier own way to do so and be much more leiniant on your internal metrics, make them a guide and not the rule.

    10. "Current Employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time

      Pros

      Great benefits, company and incentives

      Cons

      There is nothing to complain about.

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