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    Capital One Reviews

    Updated February 17, 2019
    6,318 reviews

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    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Capital One Founder, Chairman & CEO Richard D. Fairbank
    Richard D. Fairbank
    3,599 Ratings
    Top CEO 2018

    Employee Reviews

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    Pros
    Cons

    • "Need to do smart work to maintain work life balance" (in 210 reviews)

    • "Can be very political when it comes to performance management" (in 234 reviews)

    More Pros and Cons

    1. "Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Vice President in McLean, VA
      Current Employee - Vice President in McLean, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time (Less than a year)

      Pros

      People, Tech, Culture, Mission, Giving Back

      Cons

      If you can't handle a fun highly matrixed rewarding environment, it is difficult to thrive

      Advice to Management

      Don't Stop Believing

    2. Helpful (334)

      "Could be great, missed opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Product Designer in Tysons, VA
      Former Employee - Product Designer in Tysons, VA
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Capital One full-time (More than a year)

      Pros

      Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

      If you don't like your current team, you can often move to another one or relocate to another location.

      Great opportunity to learn new skills.
      Some of the leadership is inspiring.
      Nice workspaces for some.

      Cons

      Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

      This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

      Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

      Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

      Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

      Advice to Management

      Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

      Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

      You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.

      3. Join the Capital One team
      See Our Latest Jobs

    3. "Good work environment but recruiting/scheduling needs work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Quality Assurance Analyst in Wilmington, DE
      Former Employee - Quality Assurance Analyst in Wilmington, DE
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Capital One full-time (More than 8 years)

      Pros

      The people you work with and the work environment were great. Overall my experience with the company was good.

      Cons

      The last internal job I applied for I had a very bad experience scheduling for interviews and communication on the status. As an employee of the company, I expected more.

    4. Helpful (1)

      "software engineer at capital one"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Software Engineer in Chicago, IL
      Current Employee - Senior Software Engineer in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time (More than 3 years)

      Pros

      good work life balance, relaxed environment, freedom to try new tools, encouragement to explore your interests, nice people

      Cons

      bank-like bureaucracy, little investment in professional growth from management, poor performance review and feedback process

      Advice to Management

      invest in your associates more. don't wait for them to ask for feedback. give more thought to feedback -- don't just brush off your associates with something superficial

    5. "Your experience here be shaped by your manager"

      StarStarStarStarStar
      Current Employee - Experience Designer
      Current Employee - Experience Designer

      I have been working at Capital One full-time

      Pros

      Benefits, based on the department and manager your the work that you get and your work life balance could be great

      Cons

      Performance management and ratings, based on your manager, your life could be hell. And if so only think you can do is move off the team/department because this place is very hierarchical.

    6. "Great employer, but can vary depending on teams/departments"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Henrico, VA
      Current Employee - Anonymous Employee in Henrico, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time (More than 3 years)

      Pros

      Flexible hours, opportunity to work from home (depending on team), great 401k matching program and wellness benefits

      Cons

      There can be some large discrepancies to departments and the perks with each, although that's to be expected with a large company. The lines of business seem to get a lot more of the glitzy stuff than say a horizontal like HR. The performance management process can be tough as it really depends on how likely your manager is to speak out on your behalf - those with more bullish managers are going to get the better ratings

    7. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in Wilmington, DE
      Current Employee - Manager in Wilmington, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time (More than 10 years)

      Pros

      Great benefits, associates and managment

      Cons

      Need more communication between departments

      Advice to Management

      None

    8. "Fair"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Loss Mitigation in Plano, TX
      Current Employee - Loss Mitigation in Plano, TX
      Doesn't Recommend

      I have been working at Capital One full-time (More than a year)

      Pros

      Great benefits, decent pay, flexibility with work hours

      Cons

      The job can be mentally draining having to talk on the phone all day. Micromanaging.

    9. "Great Place to work with great benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Risk Associate in Vienna, VA
      Current Employee - Senior Risk Associate in Vienna, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital One full-time (More than 3 years)

      Pros

      Benefits, great work life quality balance, a company that takes care of their employees and has an innovative approach to its products and services.

      Cons

      Company restructuring or layoffs are possible

    10. "Wonderful Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Capital One full-time (More than 3 years)

      Pros

      Great compensation and benefits, Training and Development opportunities.

      Cons

      Legacy processes in some areas - expected such a large company. They did encourage change and transformation.