Capital One Reviews | Glassdoor

Capital One Reviews

Updated October 18, 2018
6,019 reviews

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3.9
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6,019 Employee Reviews

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Pros
  • "The work/life balance at Capital One is unbeatable" (in 906 reviews)

  • "Great benefits; they value continuous learning; open to internal job changes after you have a history of performance of course" (in 632 reviews)

Cons
  • "I didnt have a good work life balance" (in 201 reviews)

  • "Performance Management is taken very seriously but employees are ranked in relation to other employees" (in 217 reviews)

More Pros and Cons

  1. "Collections Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Tulsa, OK
    Current Employee - Collections Representative in Tulsa, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    It is an amazing company to work for great management, and pay.

    Cons

    I have nothing bad to say about the company.

    Advice to Management

    Keep doing what you are doing.


  2. Helpful (297)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons, VA
    Former Employee - Product Designer in Tysons, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.

  3. Helpful (57)

    "C1's Performance Management debacle is reason enough to look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Richmond, VA
    Current Employee - Senior Software Engineer in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Innovative Tech Company with good senior management

    Cons

    Performance Management is on a bell curve and your 1-5 rating greatly affects your career trajectory, salary and bonus. As a result, associates are forced to "play the game" of doing anything they can to appear to be a little better than their peers. This creates a culture where employees routinely take credit for other employees work including managers who are playing the same game as their subordinates. All in it creates a toxic work atmosphere.

    Advice to Management

    You fancy Capital One as a cutting edge technology company but your performance management system is about 20 years behind what cutting edge technology companies are doing today.


  4. Helpful (3)

    "Full time software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Schaumburg, IL
    Former Employee - Software Engineer in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Treat this place as a university . Learn new technologies to put in your resume and use this place as your stepping stone.

    Cons

    1. Work pressure. No work life balance. Managers tell you that you should not work after 5 PM. But on the other hand, you have unrealistic deadlines. Agile is out of picture. Work is taken in chunks and divided into sprints. PO says “we have to deliver this in this many sprints”. In office hours, we have tons of meetings and no room for actual work. This leaves no choice and you end up working from home after office hours.
    2. Office politics - corruption, bias, favoritism at its peak.
    3. Incompetent managers and peers who are waiting for you to finish your work and then steal it and showcase as their own piece of art. After work is done, manager will say you didn’t do anything great. You are hired to do this. Everyone else is doing the same. What are you doing extra??
    4. No freedom to be yourself - just pretend you like Capital one in front of your manager.
    5. Team work vs individual performance management - all year, mobbing is enforced and people who want to take up something on their own are blamed in the retrospectives. At the end of year, no one knows who did the actual work. Only manager’s favorite guy gets the promotion. The least favorite might even end up losing their job.
    6. Idiotic meetings - two hours of useless meetings to come up with some points on blah blah which is not helpful in any actual work.

    Advice to Management

    Please stop convincing us that this is a tech company. This is not a tech company. When I joined capital one, I was told this is a tech company. But I see this is a corrupt workplace with corrupt people and only people who are good at politics are happy. Others are leaving or they are here because they don’t have any other option but they are unhappy and depressed.


  5. "Sr. Risk Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    Decent pay, great benefits 401k, stock, pto, etc.

    Cons

    Poor Management in some departments


  6. "Offer Accepted - Campus Hire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    - Immediate turn around with offer decision (usually 2-3 business days)
    - Genuine and honest people
    - All employees live by the company's core values
    - Tuition reimbursement up to $5000 per year
    - Competitive compensation package
    - Gorgeous campus in Richmond and McLean headquarters

    Cons

    - More of a presence for on campus recruitment
    - Only 40 positions available


  7. "Technology Development Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Richmond, VA
    Current Employee - Software Engineer in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Amazingly smart people. Many engineers come from Google and other big 4 companies. Work life balance is fantastic. Compensation is REALLY good compared to working at tech companies is San Fran or NYC... Other perks (gym, workspace, etc) make it even better.

    Cons

    Hard to say here. Everybody can say one bad thing about their manager. This is true in every company though.

  8. "Software engineering at Capital One"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Forward leaning technology, growth from within.

    Cons

    Bell curve performance management, and non transparent calibrations


  9. "Sr manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Flexibility, partnership feeling of belonging

    Cons

    Some managers have too much bias


  10. "Great company all around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    Great environment. Awesome benefits. Family oriented.

    Cons

    Really don't have anything bad to say.


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