Capital One Reviews | Glassdoor

Capital One Reviews

Updated September 20, 2017
4,719 reviews

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3.8
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4,719 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 169 reviews)

  • Performance Management process is a little rigid (in 168 reviews)

More Pros and Cons

  1. Helpful (128)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons Corner, VA
    Former Employee - Product Designer in Tysons Corner, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  2. Helpful (1)

    "Excellent Employer to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Plano, TX
    Current Employee - Systems Administrator in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Flexible with schedule. Very competitive salary. Benefits above average. Management is extremely helpful with guidance. Cutlure is amazing. Promotes doing volunteer work for community.

    Cons

    It's a very secure environment which makes it a huge learning curve for system admins.

    Advice to Management

    Keep up the good work.

  3. Helpful (1)

    "Great employer who values borne employees and customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in Louisville, KY
    Former Employee - AREA SALES MANAGER in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 5 years)

    Pros

    Collaborative environment where input from employees is highly valued.
    Great people first environment.
    Felt valued as an employee.
    Executive management is highly involved but do not "micro manage" sales team.

    Cons

    Administrative tasks cut into valuable face to face time with customers.
    "Visits logged" goals get in the way of meaningful relationship building goals.

    Advice to Management

    Work to create more time for opportunities to interact directly with customers.


  4. Helpful (1)

    "Consensus driven culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Richmond, VA
    Current Employee - Business Analyst in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 8 years)

    Pros

    Everyone is beyond smart. Lots of opportunities to stand out.

    Cons

    Be prepared to talk about your ideas and built a network of advocates across divisional lines in order to get work delivered.

    Advice to Management

    Keep moving towards Rich's vision.


  5. "Platform Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platform Manager
    Current Employee - Platform Manager

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Capital One is an excellent employer. They valued diversity and work life balance. Pay and benefits are on par with many large financial institutions.

    Cons

    The location you work at is important. Some Capital One offices are out of favor with management.


  6. "Great company, benefits, and work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Specialist in Saint Cloud, MN
    Current Employee - Customer Solutions Specialist in Saint Cloud, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Great work culture. Plenty of support when you need it. Training is a blast.

    Cons

    Competative, remnants of previous sales rather than customer service culture


  7. "Unit Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unit Manager in Sioux Falls, SD
    Former Employee - Unit Manager in Sioux Falls, SD
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Enjoyed working with customers, great work/life balance and fun atmosphere

    Cons

    Call Center work can be burdensome

  8. Helpful (1)

    "Dedicated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Teller Operations Specialist/Banker in San Antonio, TX
    Former Employee - Lead Teller Operations Specialist/Banker in San Antonio, TX

    I worked at Capital One full-time (More than 5 years)

    Pros

    Allowed me to develop more of my leadership skills

    Cons

    Job security which should have been a non issue turned out to be a huge problem in the end. The whole of San Antonio was laid off as a company.


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Great place to start and grow your technology career

    Cons

    Not sharing credit and/or stealing other team's work is a consequence of the company's continues usage of stale performance review process.

    Advice to Management

    Get rid of the performance review process. Practice radical candor, don't just talk about it.


  10. "Brand Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Collaborative, good work life balanace, interesting projects

    Cons

    Difficult to get things done (lots of red tape and levels of decisioning

    Advice to Management

    Better prioritize and focus business objectives


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