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Best Places to Work 2021

Capital One

Engaged Employer

Capital One

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Capital One Reviews

Updated May 16, 2021

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4.1
83%
Recommend to a Friend
95%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
5,153 Ratings
Pros
  • "This company had great Work-life balance(in 1319 reviews)

  • "Great benefits and awesome people(in 862 reviews)

  • Cons
  • "Performance management curve fitting isn’t great(in 338 reviews)

  • "Work life balance is a little distracted(in 263 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Capital One and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Blah

      May 16, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits! Work from home

      Cons

      Very few cons. Great place to work

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    2. 4.0
      Current Employee, more than 10 years

      Good company with some annoying policies

      May 11, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company. They really try to do the right thing for both customers and employees. Most managers are flexible and do what they can to help. Pay is pretty good and benefits are decent as well. 401k match is great, ESPP is also great.

      Cons

      Performance management is on a curve. Your rating may not match your performance expectation in order to fit a distribution. Managers do not have as much discretion as it appears. Also, expect your leadership to change a LOT. I've had 7 direct managers in 10 years and about a dozen dotted line managers. Priorities shift a few times per year. Because of the frequent changing, any goals that your group has set will likely be irrelevant within a few months. Most teams are on-call. Work/life balance can be difficult depending on the team and system(s) supported.

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    3. 4.0
      Current Employee, more than 3 years

      Great Place To Work

      May 7, 2021 - Fraud Coordinator in Glen Allen, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fast paced, environment, but great place to work. Very good to it's employees with initiatives such as diversity and inclusion and culture/value, etc. Has been an absolute dream place to work during the pandemic! Only place that I know of that gave us lower level employees a $5 raise/hour for the first few months! Wish we would've been able to stay at that pay rate! :o) Awesome work-life balance benefits.

      Cons

      Departmental changes happen very often. Just when you start learning your role well, your role may change and you have to learn all over again. Difficult to move up if you come in on the ground level. Project based work and other opportunities to showcase your other talents/skills (other than what you were hired to do) are rare if you come in on the ground floor.

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    4. 4.0
      Current Employee, more than 1 year

      Great company, just drink the Kool-aid and don't expect a promotion within 5 years

      Apr 23, 2021 - Principal Associate, Cyber Analysis in McLean, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing benefits (401k match, employee stock purchase plan w/partial matching, good medical/vision/dental, EAP, disability, FSA w/partial matching). People are generally nice and hard-working (read: very few a-holes or do-nothings).

      Cons

      This is a "culture first" place. Granted, the culture, on its face, sounds fantastic. Unfortunately, it's a veneer. If you dig at all, you'll find that employees aren't as valued as they tell you. Performance management is awful; it is 100% a popularity contest and getting promoted is next to impossible (5-year average). Come in at manager-level or above. DO NOT GET A JOB AS AN ASSOCIATE; YOU WILL STAY AN ASSOCIATE UNTIL YOU JUMP COMPANIES.

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      9 people found this review helpful
    5. 5.0
      Current Employee, more than 1 year

      Incredibly Stable

      Feb 14, 2021 - TDP Associate Software Developer in McLean, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Incredibly stable place to work, things just hum along. Contribute to your projects and enjoy a good work life balance when you do so. Good pay for the area. Fairly modern stack, really just leans on AWS for the most part

      Cons

      We keep trying to internally build tools internally that AWS offers (or maybe they offer 6 months after we start work), that are poorly documented and honestly just don't work as well. We are a bank so there are definitely important places to pump the breaks and optimize for security and stability, but sometimes I think we build stuff in places that aren't in the interest of either of those things.

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      1 person found this review helpful
    6. 1.0
      Former Employee, more than 5 years

      Unprofessional, it's like a college dorm

      May 13, 2021 - Business Banking Associate in Plano, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay was decent, but could've been better for all the work they pile up on you non-stop

      Cons

      Like a unorganized school, higher-ups unprofessional and everyone else confused. It's plum ridiculous to tell you the truth. Your boss teach you nothing because most the time they hire outsiders to come in and they don't know anything. Then the workers get fired behind it because the boss lies on the workers to cover they own tails of not knowing the job. Of course put the people under you on the chopping block, smh... SAD... THEN ... NO UNEMPLOYMENT BEHIND LIES AND WORKING MAKING THEM MONEY FOR 5 YEARS JUST TO END UP HOMELESS BEHIND LIES LIES AND MORE LIES

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    7. 5.0
      Current Employee, more than 8 years

      Great company - especially for fresh out of colleg

      May 14, 2021 - Senior Manager in Plano, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Do care about associate development. Great program for analyst straight out of college with very nice pay

      Cons

      Heavy process and BAU job. Hard to find more growth opportunity at some point.

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    8. 2.0
      Current Employee

      Poor talent acquisition and management

      Apr 16, 2021 - Senior Software Engineer in McLean, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule and good benefits

      Cons

      Many teams and departments have no idea how to identify talent and retain it. Developers are hired with no actual vetting of their skills, to the point you wonder if they have ever written software before. The appearance of results is more important than actual results, so a lot of people move up through the ranks simply knowing how to sound like they know what they are doing regardless of actual ability. Many managers and team leads are poor at mentoring or coaching their hires, giving them unrealistic tasks with no guidance and expecting other teams to provide support and problem solving. Senior company leadership is completely out of touch of what actually goes on, only hearing about issues after they have been filtered through multiple levels of management.

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      4 people found this review helpful
    9. 5.0
      Current Employee

      Great company to work for.

      May 13, 2021 - Process Engineer in McLean, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture. Great work-home life balance.

      Cons

      Lack of technical challenge. Not much opportunity to learn about the systems and tools you interact w/ unless you're specifically hired to one of the product development teams.

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    10. 5.0
      Former Employee

      Exciting work / Constant change / Peter Principle

      Apr 6, 2021 - Senior Manager in McLean, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      AWS! A true modern bank! Culture embraces change and innovation - very unusual for a financial institution of its size. Work-life balance is great, as are benefits.

      Cons

      Lots of "Capital One lifers", who joined the company in its growth years, and seem to have been promoted because they were the most most senior (only) person in their job function. This leads to a mid-senior level group of individuals that lack external industry experience and are often mediocre talents that are somewhat stuck at Capital One because nobody else will compensate them for their unexciting skillset. This can cap high-potential individuals as they get stuck under an immediate manager that is neither moving up nor moving on.

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      2 people found this review helpful
    Viewing 1 - 10 of 9,264 Reviews

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