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Best Places to Work 2023

Capital One

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Capital One

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Capital One Reviews

Updated Jun 5, 2023

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Found 13,508 of over 15K reviews
4.2
81% Recommend to a Friend
Best Places to Work 2023
Capital One Founder, Chairman & CEO Richard D. Fairbank
91% Approve of CEO
Top CEOs 2021

Found 13,473 of over 15K reviews

4.2
81%
Recommend to a Friend
91%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
5,384 Ratings

What people are saying about Capital One

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Top Review Highlights by Sentiment

Pros
  • "Great benefits and they really care about the happiness of their employees as much as their customers.(in 1915 reviews)
  • "The work life balance if great and I think it's one of the reasons much of the tech staff has been patient but that's waining(in 1240 reviews)
  • "Great people (the ones who aren't looking to simply climb the ladder)(in 980 reviews)
  • "The culture is great and processes are set up to allow entrepreneurial thought at any level.(in 829 reviews)
  • "Good pay (not great)(in 674 reviews)
Cons
  • "Was illegally denied overtime pay due to a combination of company policy and poor management.(in 509 reviews)
  • "Some of my friends were not as lucky as I and were under some bad managers.(in 426 reviews)
  • "Old old infrastructure and talent and performance management is bad(in 257 reviews)
  • "A LOT of ASMs have resigned recently and senior leadership's attitude is that everyone is easily replaceable.(in 148 reviews)
  • "Frequent Layoff and Reorganization.(in 125 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Capital One and is not affected by filters.

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  1. 5.0
    Current Employee
    Featured Review

    Great Culture

    Mar 14, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very friendly people, very relaxed on PTO

    Cons

    Large company with some politics

    1 person found this review helpful
  2. 5.0
    Former Employee, more than 1 year

    Steady and good work/life balance

    Jun 5, 2023 - Senior Product Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work life balance, solid benefits, nice offices

    Cons

    moves slow - if you're looking to move fast that's a con

    Be the first to find this review helpful
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  4. 3.0
    Current Employee, more than 1 year

    Bungled forced RTO

    Jun 1, 2023 - Senior Software Engineer, Associate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's easier to stand out now performance-wise. Decent to good culture around PTO and WLB. Solidly built technology platform infrastructure Availability to work with your favorite technologies Great direct management experience. Solid communication there.

    Cons

    Weaker economic moat despite rising interest rates due to tech acceleration at other banks. Useless acquisition of Velocity Black, arrow pointing down. Corporate hierarchy runs too deep. Direct managers are good but the suits are flailing and useless. They have very little finger on the pulse of the changing world and are receding into a lack of employee trust due to tougher economic conditions. Awful decision-making around forced RTO, sold to employees in the most patronizing and unconvincing way possible. They're phrasing it as not enough people took the "opportunity" to come in, because for half of us there is no point and we do not now and have never physically worked with our teammates, which are halfway across the country. So now I go into an office with nobody I know, you messed up my taxes and still haven't resolved it, and expect me to be grateful that I can what, get free coffee and make new friends or something? This is infantilizing. I am a professional and I get stuff done.

    Continue reading
    1 person found this review helpful
  5. 2.0
    Former Employee, more than 5 years

    Beware if Neurodivergant/Disabled and/or Trans

    May 16, 2023 - Software Engineer in Richmond, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay I guess was fine

    Cons

    They preach DIB, yet when I was facing issues as a nonbinary person such as being misgendered by coworkers, the solutions offered were inadequate. They essentially offered for people who weren't nonbinary to explain my pronouns for me. No thank you. Not to mention I fought for years for gender free bathrooms only to get 1 in a campus of 12+ buildings that are constantly being remodeled. Far from adequate. When I became depressed and was having a difficult time because of it at work, their offerings were again inadequate. They offered time off, aka time to think which is something I didn't need, and online counseling resources even though I already am in regular therapy and psychiatry appointments. In short, their "help" offered was insulting. Finally, I was promised on several occasions that I would not go back into the office only to be told later that I had to go in and was unlikely to get an exception even though the mere thought of going in was causing me panic attacks. Live outside of a 50 mile radius from the office? Fine. Severe mental illness considered disabilities causing you to dread going in to the office? Too bad. It was incredibly hurtful after almost 8 years of working for them to be told to essentially get over my PTSD/anxiety/depression and suck it up or be fired for failing to come in to the office.

    Continue reading
    5 people found this review helpful
  6. 2.0
    Former Employee, more than 1 year

    Decent pay but your faith is very dependent on your manager

    May 18, 2023 - Senior Business Analyst in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent pay, some good colleagues, WLB if you are not Senior Business Analyst.

    Cons

    You hear "Do the right thing" a lot, but some people feel very comfortable about lying and getting away with it especially, if their rank is higher. Also, the senior manager and director positions should at least have basic knowledge of the tools Senior Business Analysts use, otherwise they have no idea about how long some tasks would take and also it makes extremely hard to explain certain issues related to data and tools. Finally, stacked ranking system gives unbalanced power to managers, which led some of them to do nothing and pass all of their responsibility to "their" Senior Business Analyst in some cases. Also, inappropriate attitude such as yelling for trivial matters and creating problems out of nowhere should be more closely monitored, Even if it may not pass as an harassment, it creates a disrespectful work environment.

    Continue reading
    2 people found this review helpful
  7. 2.0
    Current Employee

    Devastatingly missing the mark.

    Jun 2, 2023 - AML Investigator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    401k/FSA matching, sponsored certifications, competitive wages, diversity/ inclusion/belonging

    Cons

    Inconsistent messaging from CEO and Senior Leaders. Forced and unnecessary return to office. Unreasonable performance review requirements. Some people leaders have terrible people leader skills (but great business skills). Work/life balance in lower leadership roles is a smoke and mirrors, working up to 60+ hours a week, this is exploitation of salaried employees.

    Continue reading
    1 person found this review helpful
  8. 2.0
    Current Employee

    Was very proud of Capital One, now disappointed from recent updates

    Apr 6, 2023 - AML Investigator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They do not micromanage, awesome coworkers, virtual work

    Cons

    They were very work life balance oriented and virtual. Now company is pushing 50% in office and that is hurting lots of employees. Dropped with no regard to what this will do to employees home life. Job has no reason to be in office other than making friendship bracelets and playing patty cake. Half the team is out of state. Now have to commute 4 hours a day and miss time with kids. Will also hurt work.

    Continue reading
    19 people found this review helpful
  9. 3.0
    Current Employee, more than 1 year

    Great Pay, Toxic Work Culture

    May 30, 2023 - Senior Business Analyst in McLean, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can learn a lot if you really put effort in. The culture of Capital One is great if you are a top performer. Great office Great work life balance

    Cons

    If you get put on a development plan say bye to your job. Very autonomous, don’t expect help on learning anything. They put the bottom 15-20% of employees on a PIP. Does not matter if you are doing excellent, it’s based on a tier system. So if you join a group of say 100 folks, and everyone is a great performer. The bottom 15-20 people amongst the team will all get put on a PIP. This is why they are always hiring

    Continue reading
    3 people found this review helpful
  10. 2.0
    Current Employee

    Terrible company to work for

    Apr 24, 2023 - Compliance Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits and time off are great but good luck using them.

    Cons

    Employees are constantly overworked. Bad managers across the enterprise. You’re lucky if you find a good one. They would rather hire useless managers than more folks to actually do the work. We’re always short staffed and given more work than could possibly get done in a 40 hour work week. The only pro was still working from home after 3 years, but now that’s changed. We’re now expected to go back into the office 3 days per week after being given only a month’s notice. This change will be a pay cut for most of us with the rise of inflation and now adding commuting cost. Our little 4% annual increases hardly help. Work/life balance is now gone and they’ve made it clear they will be checking badge swipes. We will lose more people but the work will stay the same. Those left will suffer. Avoid this company at all costs.

    Continue reading
    13 people found this review helpful
  11. 5.0
    Current Employee, more than 1 year

    Great culture and competitive pay and benefits

    Feb 23, 2023 - Senior Associate Software Engineer in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Continuous performance and career management - performance reviews on a 6-month cadence and career trajectory discussions in-between. Engineers can choose between People Leader and Individual Contributor tracks so they don't have to become a people leader to progress. Regular raises that accompany performance reviews above. Generous 401k matching - 3% automatic company contribution, 100% match for first 3% of your contribution, 50% match for next 3%. In total, 6% to get 7.5%. Health insurance options from Anthem with decent company premium contribution and $500/yr HSA/FSA employer contribution (+$500 for spouse on plan). Paid AWS certification (required for tech associates) and other training. Engineers have monthly "Invest in Yourself" days dedicated to training, not work. Stock purchase plan - Put up to 15% of each paycheck towards buying Capital One stock at a 15% discount. Immediately vests so you can either hold onto it for dividends or sell immediately to essentially boost your pay by 2.25%. Culture is great from top-down. CEO Rich Fairbank has a yearly all-associate "state of the union" that is very genuine, sincere, and informative. Regular fun team-building exercises, including cocktail- and dessert-making. Generous recognition "spot rewards" system that can be redeemed for some pretty cool, relevant, and useful rewards. Swag. So much swag.

    Cons

    New hybrid model, if you are <50 miles from an office you may be expected to come in at least sometimes. It's really a team-by-team basis, I'm full remote and would actually enjoy occasionally coming into an office again, but I know some people would consider this a con. Regular training around lots of compliance aspects of working in a fintech. Not the end of the world but it's definitely more than at other non-financial institutions.

    6 people found this review helpful
Viewing 1 - 10 of 13,473 Reviews
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Capital One Reviews FAQs

Capital One has an overall rating of 4.2 out of 5, based on over 15,016 reviews left anonymously by employees. 81% of employees would recommend working at Capital One to a friend and 72% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Capital One employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Capital One. This rating has been stable over the past 12 months.

81% of Capital One employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Capital One 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Capital One to be career development, culture, benefits and the cons to be senior leadership, management.

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