Capital One Reviews | Glassdoor

Capital One Reviews

Updated September 18, 2017
4,707 reviews

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3.8
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4,707 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 169 reviews)

  • Performance Management process is a little rigid (in 168 reviews)

More Pros and Cons

  1. Helpful (125)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons Corner, VA
    Former Employee - Product Designer in Tysons Corner, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  2. "One glaring issue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in Richmond, VA
    Current Employee - IT Engineer in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Culture
    Pay
    Development opportunities
    Opportunities to give back to the community
    Work/Life balance (for the most part)
    Campus amenities (over the top)

    Cons

    Yearly performance management process - knowing that you're up against your teammates/friends at the end of the year, and wanting to make sure that you end up in a higher "bucket" than them is outdated and harmful.

    Advice to Management

    Scrap the current performance management process; everyone knows how terrible it is (including you!)

  3. "Brand Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Collaborative, good work life balanace, interesting projects

    Cons

    Difficult to get things done (lots of red tape and levels of decisioning

    Advice to Management

    Better prioritize and focus business objectives


  4. "Best company I have worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Lafayette, LA
    Former Employee - Teller in Lafayette, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    Capital one is a unique company that takes pride in its employees and giving back to local communities. If I could I would work for them again.

    Cons

    I have not found anything I didn't like about capital one


  5. "Great company to work for."

    StarStarStarStarStar
    Former Employee - Operations in Rolling Meadows, IL
    Former Employee - Operations in Rolling Meadows, IL

    I worked at Capital One full-time (More than 3 years)

    Pros

    Lots of opportunities and good benefits

    Cons

    As the company grows, there was also lots of change

    Advice to Management

    Pick a direction and see it though.


  6. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Specialist in Saint Cloud, MN
    Current Employee - Fraud Specialist in Saint Cloud, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    paid time off, available overtime, pay, people who work three, always room to advance, great work life balance, good hours

    Cons

    currently I do not like being on the phones taking inbound calls all day, currently looking for other positions without being on the phone


  7. "Cap1 - Quant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quantitative Analyst in New York, NY
    Current Employee - Quantitative Analyst in New York, NY

    I have been working at Capital One full-time (More than a year)

    Pros

    Great culture, good work life balance

    Cons

    Odd promotion criteria, not performance based

  8. "Job Search"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time (Less than a year)

    Pros

    Good Place to work in the Plano area.

    Cons

    not much noted so far.


  9. "The best call center job that might ruin all other call center jobs!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Care Representative in East Tulsa, OK
    Former Employee - Senior Customer Care Representative in East Tulsa, OK
    Recommends
    Positive Outlook

    I worked at Capital One full-time (More than 3 years)

    Pros

    Great team environment. The company holds itself above just doing as our customers would expect of us.

    Cons

    Possitive performance with customers may not equate to possitive success with inturnally metrics for performance evaluation.

    Advice to Management

    Please allow those that are able to shine in thier own way to do so and be much more leiniant on your internal metrics, make them a guide and not the rule.


  10. "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Great benefits, company and incentives

    Cons

    There is nothing to complain about.


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