Capital One Reviews | Glassdoor

Capital One Reviews

Updated June 22, 2018
5,692 reviews

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3.9
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5,692 Employee Reviews

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Pros
  • "The work/life balance at Capital One is unbeatable" (in 871 reviews)

  • "Great benefits; they value continuous learning; open to internal job changes after you have a history of performance of course" (in 604 reviews)

Cons
  • "I didnt have a good work life balance" (in 196 reviews)

  • "Performance Management is taken very seriously but employees are ranked in relation to other employees" (in 204 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Plano, TX
    Current Employee - AREA SALES MANAGER in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Very Forward thinking always trying to do the right thing for the customer

    Cons

    The big brother watches everything


  2. Helpful (259)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons Corner, VA
    Former Employee - Product Designer in Tysons Corner, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.

  3. Helpful (14)

    "C1's Performance Management debacle is reason enough to look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Richmond, VA
    Current Employee - Senior Software Engineer in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Innovative Tech Company with good senior management

    Cons

    Performance Management is on a bell curve and your 1-5 rating greatly affects your career trajectory, salary and bonus. As a result, associates are forced to "play the game" of doing anything they can to appear to be a little better than their peers. This creates a culture where employees routinely take credit for other employees work including managers who are playing the same game as their subordinates. All in it creates a toxic work atmosphere.

    Advice to Management

    You fancy Capital One as a cutting edge technology company but your performance management system is about 20 years behind what cutting edge technology companies are doing today.


  4. Helpful (1)

    "Digital/Technical Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    - Great leadership/Guidance (Top down)
    - Really big emphasis on culture and candidate experience
    - Collaborative team environment within Recruitment
    - Tech studio is highly responsive and very supportive in finding great candidates
    - Everyone is very open to new ideas and we're very progressive (always finding better ways to tackle issues/better processes)

    Cons

    None that I can think of. One of the thing that a lot of people mention is that change is the only constant but at the end of the day, it is for the betterment of the company + individuals within the company. Lots of cross-functional knowledge between teams between U.S and U.K to better our process/functions.

    Advice to Management

    Keep up the good work!


  5. "Senior Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in McLean, VA
    Current Employee - Senior Financial Analyst in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Capital One treats their employees great! Great pay, great benefits, clear opportunities for bonus/merit increase and promotions. They invest in their talent heavily and it really shows.

    Cons

    The interview process is extremely long if you're not a campus hire. They offer 2 "power days" per month for McLean so if you miss one it could take a very long time to even get in for your interview.


  6. "Best Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Specialist Senior in Vienna, VA
    Current Employee - Test Specialist Senior in Vienna, VA
    Recommends

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great work environment, coworkers are very friendly and close as family, pay good and benefits are awesome.

    Cons

    No cons so far


  7. "Entry Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Capital One full-time

    Pros

    For an entry level position C1 does a great job of fostering community and paying competitively for the area.

    Cons

    When large companies go through a lot of change it can be hard to know where you stand.

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    Lots of great balance with work/life. Smart people working on smart projects. Very forward thinking and leaning.

    Cons

    Sometimes early adopting just to be an early adopter. Lots of leadership changes.

    Advice to Management

    N/A


  9. "Great Place to work, great pay, lots of changes!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time

    Pros

    Opportunity, great cafe, great pay.

    Cons

    Lots of changes and manager changes.


  10. "Principal Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Principal in Richmond, VA
    Former Employee - Associate Principal in Richmond, VA
    Approves of CEO

    I worked at Capital One full-time (More than 5 years)

    Pros

    Good pay and good benefits

    Cons

    Cultish atmosphere. Merit doesn't go along as well as networking. Performance is not always rewarded.

    Advice to Management

    Allow promotion without leveling into jobs. Why would you hire me to a new position but leave my old positions job title.


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