Capital One Reviews | Glassdoor

Capital One Reviews

Updated December 12, 2018
6,160 reviews

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3.8
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Employee Reviews

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Pros
  • "The work/life balance at Capital One is unbeatable" (in 930 reviews)

  • "Great benefits; they value continuous learning; open to internal job changes after you have a history of performance of course" (in 650 reviews)

Cons
  • "I didnt have a good work life balance" (in 206 reviews)

  • "Performance Management is taken very seriously but employees are ranked in relation to other employees" (in 224 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    They have Great benefits, Flexible,
    Cultural.

    Cons

    The locations are very limited.


  2. Helpful (314)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons, VA
    Former Employee - Product Designer in Tysons, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.

  3. Helpful (77)

    "C1's Performance Management debacle is reason enough to look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Richmond, VA
    Current Employee - Senior Software Engineer in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Innovative Tech Company with good senior management

    Cons

    Performance Management is on a bell curve and your 1-5 rating greatly affects your career trajectory, salary and bonus. As a result, associates are forced to "play the game" of doing anything they can to appear to be a little better than their peers. This creates a culture where employees routinely take credit for other employees work including managers who are playing the same game as their subordinates. All in it creates a toxic work atmosphere.

    Advice to Management

    You fancy Capital One as a cutting edge technology company but your performance management system is about 20 years behind what cutting edge technology companies are doing today.


  4. Helpful (18)

    "Full time software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Schaumburg, IL
    Former Employee - Software Engineer in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Treat this place as a university . Learn new technologies to put in your resume and use this place as your stepping stone.

    Cons

    1. Work pressure. No work life balance. Managers tell you that you should not work after 5 PM. But on the other hand, you have unrealistic deadlines. Agile is out of picture. Work is taken in chunks and divided into sprints. PO says “we have to deliver this in this many sprints”. In office hours, we have tons of meetings and no room for actual work. This leaves no choice and you end up working from home after office hours.
    2. Office politics - corruption, bias, favoritism at its peak.
    3. Incompetent managers and peers who are waiting for you to finish your work and then steal it and showcase as their own piece of art. After work is done, manager will say you didn’t do anything great. You are hired to do this. Everyone else is doing the same. What are you doing extra??
    4. No freedom to be yourself - just pretend you like Capital one in front of your manager.
    5. Team work vs individual performance management - all year, mobbing is enforced and people who want to take up something on their own are blamed in the retrospectives. At the end of year, no one knows who did the actual work. Only manager’s favorite guy gets the promotion. The least favorite might even end up losing their job.
    6. Idiotic meetings - two hours of useless meetings to come up with some points on blah blah which is not helpful in any actual work.

    Advice to Management

    Please stop convincing us that this is a tech company. This is not a tech company. When I joined capital one, I was told this is a tech company. But I see this is a corrupt workplace with corrupt people and only people who are good at politics are happy. Others are leaving or they are here because they don’t have any other option but they are unhappy and depressed.


  5. "Great tech company in downtown SF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Data Scientist in San Francisco, CA
    Current Employee - Principal Data Scientist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One (More than a year)

    Pros

    I've worked at Capital One in San Francisco for almost 2 years now, and my time here has been incredibly good.

    The office space in SF is really impressive: 4 floors, multiple kitchens, user testing lab, ping pong, and game room, happy hour bar, and a very long etcetera.

    Colleagues are great too, having worked at other places, I can say Capital One is full of nice people willing to help out, and unlike other places, personal egos are not running the business.

    Unmatched flexibility, amazing work-life balance, really good opportunities to move sideways or up the ladder, managers trust on your craft and trips to other offices namely in NYC and Washington DC finalize an amazing package to join this great company.

    Cons

    As with any organization this size, expect a little bit of politics here and there. Nothing too bad, actually maybe better than some much smaller startups.

    Advice to Management

    Go all-in for the San Francisco office. This place is ready to go from good to great.


  6. "SENIOR RELATIONSHIP BANKER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    GREAT COMPANY TO WORK FOR….ALL ABOUT THE EMPLOYEE WITH OPEN DOOR POLICIES.

    Cons

    Nothing really…just be able to do your job and you will be fine.


  7. "Service"

    StarStarStarStarStar
    Former Employee - Operations Account Supervisor in Tampa, FL
    Former Employee - Operations Account Supervisor in Tampa, FL

    I worked at Capital One full-time

    Pros

    Great Company - Loved it

    Cons

    The cons are not more than any other great facility

  8. "Great place to work and to change banking for good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Richmond, VA
    Current Employee - Senior Director in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Flexibility and work/life balance. Fast paced, high energy. A lot of smart people around.

    Cons

    Forced distribution associate ratings system. Few international opportunities.

    Advice to Management

    Nothing


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Great company with great benefits

    Cons

    You are a small fish in a big pond - unless you work in Tech or Data Science, you don't have much impact on the company


  10. "how its like"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSST
    Former Employee - CSST
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One (More than a year)

    Pros

    cool place to work at

    Cons

    some policy dont help the customer