Capital One Reviews | Glassdoor

Capital One Reviews

Updated September 25, 2017
4,736 reviews

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3.8
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4,736 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 169 reviews)

  • Performance Management process is a little rigid (in 171 reviews)

More Pros and Cons

  1. Helpful (132)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons Corner, VA
    Former Employee - Product Designer in Tysons Corner, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  2. Helpful (4)

    "Great Technology Outdated Performance Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Plano, TX
    Current Employee - IT Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Capital One has made great strides in their technology. They provide excellent training and opportunities to attend conferences. Associates are encouraged to try other job fields.

    Cons

    The Performance process is outdated but the old school leadership will not give it up. It creates an unhealthy competitive culture. This will prevent Capital One from ever achieving their full potential. Managers are poorly trained and many are more interested in their annual performance than in developing the associates that they are responsible for.

    Advice to Management

    It's time to let go of the outdated Performance Management guys! Create a truly collaborative culture. Quit talking about Diversity and Women in Technology and divulge whether you are actually paying equally across the board!

  3. "Best co-workers in the market"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Great people, true investment in associates. Robust risk management. When changes are needed, the CEO rallies all associates and the organization moves together.

    Cons

    Regular reorganizations and once you are in a job family it is next to impossible to move without quiting.


  4. "Senior COmpliance Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time

    Pros

    Great work life balance. Great benefits.

    Cons

    Advancement is limited, tons of politics.


  5. "Great for entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    Great benefits, training and a beautiful campus.

    Cons

    Pay is below average, and management lacks cohesiveness within departments.


  6. "Great company and good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One full-time

    Pros

    Smart people; team work; result focus

    Cons

    Can’t think of any now


  7. Helpful (1)

    "Excellent Employer to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Plano, TX
    Current Employee - Systems Administrator in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Flexible with schedule. Very competitive salary. Benefits above average. Management is extremely helpful with guidance. Cutlure is amazing. Promotes doing volunteer work for community.

    Cons

    It's a very secure environment which makes it a huge learning curve for system admins.

    Advice to Management

    Keep up the good work.

  8. Helpful (1)

    "Great employer who values borne employees and customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in Louisville, KY
    Former Employee - AREA SALES MANAGER in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 5 years)

    Pros

    Collaborative environment where input from employees is highly valued.
    Great people first environment.
    Felt valued as an employee.
    Executive management is highly involved but do not "micro manage" sales team.

    Cons

    Administrative tasks cut into valuable face to face time with customers.
    "Visits logged" goals get in the way of meaningful relationship building goals.

    Advice to Management

    Work to create more time for opportunities to interact directly with customers.


  9. "decent place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Queens Village, NY
    Former Employee - Bank Teller in Queens Village, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Capital One (More than a year)

    Pros

    not pushy on numbers
    good hours
    easy work

    Cons

    micromanaging and manager was not understanding

    Advice to Management

    take it easy


  10. "Flexible, Open Culture with Challenging Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in McLean, VA
    Former Employee - Finance Manager in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than 5 years)

    Pros

    - The people! Really smart people with humility and openness.
    - Challenging work. The credit card business area is infinitely complex with macro- and micro-economic factors, human behavior, and risk that all needs to be under consideration in decision-making
    - Flexibility. Although with colocation and agile becoming an ever-present trend in how the teams work, there is flexibility in work hours and remote work depending on the role and team. Leadership is also very supportive of personal growth (within reason) so moving to new functions or business lines is commonplace and promoted.
    - Parental leave. Capital One recently extended it's PTO for both maternity and paternity leave and is an industry leader in the US private company space
    - Extra benefits. Team fun events, occasional dinner/lunches at the office, and onsite gyms with optional PT sessions in Richmond, Plano, and Mclean were nice extras to have.

    Cons

    - Office locations. While some more tech/digital roles are moving to city center locations (e.g. Clarendon - closer to DC, San Francisco, and New York), it is a long commute if you work in McLean HQ and want to live in DC proper.
    - Varying hours, without varying pay. Teams, work style, and hours differ depending on where you sit in the business and how time critical or significant work is. However, there isn't pay differentiation between a senior analyst in one role working 40 hours per week or one working 60 hours per week. Performance/bonus/promotions are more dependent on competencies and results.


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