Capital One Reviews | Glassdoor

Capital One Reviews

Updated February 20, 2017
4,114 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
2,160 Ratings

4,114 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    Helpful (48)

    "A Company with a Heart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Fantastic work/life balance, the ability to work remotely for some roles, fun work environment, great company culture and values, corporate citizenship and volunteerism, open communication, visibility to and from leadership, onsite campus amenities (cafes, gym, health center), great benefits, awesome people and opportunities for training and growth.

    Cons

    Career pathing and growth opportunities for some roles, lower salary, flawed promotional process and at times slow execution on initiatives and deliverables.

    Advice to Management

    Keep asking us for advice, input, comments and feedback on how we can do things better, work smarter, be an efficient organization, and live up to our mission. We appreciate it. Recognize and reward your top talent and keep a regular pulse check on associate engagement, especially through the ebbs and flows of business changes.

    Capital One Response

    Mar 30, 2016 – Associate & Candidate Experience Team

    Hi! Thank you for your thoughtful feedback. We will definitely keep asking for advice, input, comments and feedback - you put it well, we're continually striving to be better, smarter, and more ... More


  2. "Data Scientist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Scientist in McLean, VA
    Current Employee - Senior Data Scientist in McLean, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    work life balance is quite good

    Cons

    bonus is low in general


  3. "Unprofessional Waste of Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator in Rolling Meadows, IL
    Former Employee - Customer Service Coordinator in Rolling Meadows, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Benefits, The Company Overall, Incentives, Work Life/ Balance

    Cons

    Untrained and Unprofessional Managers, Call Center Positions

    Advice to Management

    Take More Time Into The People You Promote Into Management. The Managers Are Unprepared and Unwilling To Do Their Jobs Just Want The Status That Comes With Being A Manager. Capital One Overall is an awesome place to work for Just Wish I Would Have Had The Opportunity To Move Around. The Call Center is NOT a place for individuals with degrees and further career endeavors


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  5. "Great Fin-Tech company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in Dallas, TX
    Current Employee - Senior Data Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One (Less than a year)

    Pros

    Extremely data driven and the work culture is amazing.

    Cons

    Getting things done can be hard sometimes.

    Advice to Management

    Pay data analysts higher or atleast on par with the business analysts. A senior BA makes ~10k a year more than a senior DA


  6. "Fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 8 years)

    Pros

    Loads of perks - onsite medical office, fitness club, putting green, bikes, various dining options. Many opportunities to volunteer and join special interest groups. Recycling program throughout the campus. Training options are endless. Some LOBs offer flexible working options and casual attire.

    Cons

    Some buildings have wide open cubicle seating with an unhealthy noise level making it difficult to concentrate on detailed work. Calibration style performance management is cumbersome and a motivation killer.


  7. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One (More than a year)

    Pros

    Great work place, a lot of room for growth, great benefits even for part time employees

    Cons

    Frequent turn over computer systems seem outdated compared to competitors, unstable management

    Advice to Management

    Create a stable corporate structure that goes from top all the way to the bottom


  8. "New hire call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Service Coordinator
    Current Employee - Advanced Service Coordinator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    401k match, stock options, full medical and dental, great culture, supportive enviornment. First time working at a call center and one month in Im loving it. I have never had a job where I felt like I've worked their for years in such a short amount of time. Lots of areas around the center to relax and keep our minds relaxed while dealing with the high stess enviornment. People are always ready to help when you dont know something and team building abounds! Opportunities for advancement not only in the center you work but in other states. I enjoy coming to work and so far so good!

    Cons

    High call volume, many layers of management, short breaks, stressful enviornment not for someone who breaks easily with rude customers and non-stop calls. Must be able to mutli-task and bring enegry to every call!


  9. Helpful (1)

    "Great company to work for(it is not a bank, it is a teck company)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great benefits, cutting edge technologies, Great programs for new developers

    Cons

    they do very often org changes


  10. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    nice work environment and good pay

    Cons

    unorganized at times
    employees gossip


  11. "Great intentions!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Associate in Wilmington, DE
    Current Employee - Principal Associate in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    You work with very dynamic groups of associates. Everyone works together to make great things and share ideas.

    Cons

    Management wants to save money at the cost of people and quality of their website.

    Advice to Management

    Realize it should not be all about money. People matter.



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