Capital One Reviews | Glassdoor

Capital One Reviews

Updated February 17, 2019
6,318 reviews

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3.8
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Employee Reviews

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Pros
Cons
  • "Need to do smart work to maintain work life balance" (in 210 reviews)

  • "Can be very political when it comes to performance management" (in 234 reviews)

More Pros and Cons

  1. "Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in McLean, VA
    Current Employee - Vice President in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    People, Tech, Culture, Mission, Giving Back

    Cons

    If you can't handle a fun highly matrixed rewarding environment, it is difficult to thrive

    Advice to Management

    Don't Stop Believing


  2. Helpful (334)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons, VA
    Former Employee - Product Designer in Tysons, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.

  3. "Good work environment but recruiting/scheduling needs work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Wilmington, DE
    Former Employee - Quality Assurance Analyst in Wilmington, DE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 8 years)

    Pros

    The people you work with and the work environment were great. Overall my experience with the company was good.

    Cons

    The last internal job I applied for I had a very bad experience scheduling for interviews and communication on the status. As an employee of the company, I expected more.


  4. Helpful (1)

    "software engineer at capital one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Chicago, IL
    Current Employee - Senior Software Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    good work life balance, relaxed environment, freedom to try new tools, encouragement to explore your interests, nice people

    Cons

    bank-like bureaucracy, little investment in professional growth from management, poor performance review and feedback process

    Advice to Management

    invest in your associates more. don't wait for them to ask for feedback. give more thought to feedback -- don't just brush off your associates with something superficial


  5. "Your experience here be shaped by your manager"

    StarStarStarStarStar
    Current Employee - Experience Designer
    Current Employee - Experience Designer

    I have been working at Capital One full-time

    Pros

    Benefits, based on the department and manager your the work that you get and your work life balance could be great

    Cons

    Performance management and ratings, based on your manager, your life could be hell. And if so only think you can do is move off the team/department because this place is very hierarchical.


  6. "Great employer, but can vary depending on teams/departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Henrico, VA
    Current Employee - Anonymous Employee in Henrico, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Flexible hours, opportunity to work from home (depending on team), great 401k matching program and wellness benefits

    Cons

    There can be some large discrepancies to departments and the perks with each, although that's to be expected with a large company. The lines of business seem to get a lot more of the glitzy stuff than say a horizontal like HR. The performance management process can be tough as it really depends on how likely your manager is to speak out on your behalf - those with more bullish managers are going to get the better ratings


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Wilmington, DE
    Current Employee - Manager in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Great benefits, associates and managment

    Cons

    Need more communication between departments

    Advice to Management

    None

  8. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Mitigation in Plano, TX
    Current Employee - Loss Mitigation in Plano, TX
    Doesn't Recommend

    I have been working at Capital One full-time (More than a year)

    Pros

    Great benefits, decent pay, flexibility with work hours

    Cons

    The job can be mentally draining having to talk on the phone all day. Micromanaging.


  9. "Great Place to work with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Risk Associate in Vienna, VA
    Current Employee - Senior Risk Associate in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Benefits, great work life quality balance, a company that takes care of their employees and has an innovative approach to its products and services.

    Cons

    Company restructuring or layoffs are possible


  10. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Great compensation and benefits, Training and Development opportunities.

    Cons

    Legacy processes in some areas - expected such a large company. They did encourage change and transformation.