Capital One Reviews | Glassdoor

Capital One Reviews

Updated February 15, 2017
305 reviews

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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
159 Ratings

305 Employee Reviews

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  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time

    Pros

    The All Hands Calls/Meetings are motivational to all employees

    Cons

    Salaries are low. Management does not work as a team.


  2. Helpful (2)

    "Not A Place for a Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time

    Pros

    Benefits are good. Nice employees and teammates.

    Cons

    The CEO hides all year from communicating with employees. Think about how many times you have heard from him each year . Capital One hires for short term needs and constantly has layoffs. Once they get what they want out of you they create new departments with new staff to start over. It's like musical chairs yearly. Managers do not care about employee development and career paths. Stay away if you are looking for a long term diverse career.

    Advice to Management

    Company needs to grow the business. They are over-focused on technology wagging the tail of business, not the other way around like it should be.


  3. "Racist Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator in Las Vegas, NV
    Former Employee - Customer Service Coordinator in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Pay was adequate. Benefits were/are very expensive.
    Casual dress code.

    Cons

    If you are not Caucasian ,you cant get promoted or advance.

    Advice to Management

    Disolve your company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "worst job of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    there are no pros in this company

    Cons

    horrible company to work for


  6. "Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking in New York, NY
    Former Employee - Banking in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    Large bank and pay was not bad

    Cons

    Very disorganized, Behind the times in banking. Systems are clumsy and old. The credit card system functioned much better than the banking did. They seemed very out of touch with general banking but showed they were primarily a credit card institution. The organizational structure was terrible as well.


  7. "Sending jobs off shore. Always figure out how to cheat employees out of bonus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Prevention Specialist in Tigard, OR
    Former Employee - Fraud Prevention Specialist in Tigard, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 8 years)

    Pros

    It's a paycheck if you can call working for fast food wages a paycheck.

    Cons

    Nasty groups of people that are afraid they will be replaced. They do their best to keep you down. Thousands of jobs sent off shore to save even more money. Took over ownership from HSBC. I worked at HSBC for many years before Cap 1 took over.

    Advice to Management

    Take a look at more skip 10-10s to find out what your middle management is really up to.


  8. "What's in your wallet? Incompetence!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Communication Specialist in New York, NY
    Current Contractor - Communication Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital One as a contractor (More than a year)

    Pros

    Working remotely
    Early leaving before holidays

    Cons

    Incompetent management
    Insane spending
    Only old white men get promoted for high management
    Contractors are not entitled to anything

    Advice to Management

    Wake up


  9. "A Job not a career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Great benefits, company activities, relief from boredom.

    Cons

    Constant scrutiny, weekly report cards that can jeopardize your employment. You will be held accountable for things that are out of your control. If a customer is having s bad day and doesn't do backflips from the service you provide, it's your fault and you will be written up! If a customer is upset with the previous rep they talked to and they do a survey about being upset after they talked to you, you get the bad review on your record and can be written up! Three right ups for something stupid and you're fired! Be prepared to deal with pettiness and butt kissing! High turnover. On the flip side, if you work your butt off and customers refuse to complete surveys, you will go unnoticed. If you care enough not to rush a customer off of the phone, be prepared to get ding'd for long phone calls! You can't win!! If you can deal with constantly being judged and told how to do your job, this is the place for you!

    Advice to Management

    Treat your associates like you trust them not like they are on trial before a jury. Happier associates are more productive! Stop allowing great employees to slip through the cracks and destroying livelihoods and families by firing people for nonsense!


  10. "Sr project manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time (Less than a year)

    Pros

    facilities and benefits are excellent

    Cons

    Constant changes create unfocused teams


  11. "Don't bother being a teller."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    My manager and some co-workers were great, hours aren't bad. PTO is pretty good, and benefits were pretty inexpensive.

    Cons

    There are no longer full-time tellers being hired, so if you get hired part-time don't think you'll get a chance to go full-time. Also, the teller position is being phased out as the select service center model is being adapted to most, if not all, regions. In my branch, my schedule changed constantly. There was no way to make plans for my days off because they could change, and even as a part-time worker I had to schedule my life around this job. Lead Tellers have attitude problems and are passive aggressive.

    Guests in my area are privileged and refuse to show ID to a new person. Get used to that.

    Advice to Management

    Stop hiring tellers if you know you're going to end up letting them go. I quit because of other situations, but that is still an issue.



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