Capital One Reviews | Glassdoor

Capital One Reviews

Updated August 14, 2017
340 reviews

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340 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 166 reviews)

  • Performance Management process is a little rigid (in 165 reviews)

More Pros and Cons

  1. "Garbage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time

    Pros

    Great severance pay
    Name recognition from credit card

    Cons

    Company treats employees awful.
    Management is based on who sucks up the most and not skill
    Every year pay changed when they find a way to pay you less
    Company closes branches every year, going straight online
    Wouldn't trust them with my dogs bones.

    Advice to Management

    Read a book


  2. Helpful (1)

    "digital culture needs help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Capital One full-time

    Pros

    - OK compensation
    - some options to work remotely
    - large company and lots of people to meet

    Cons

    - wants to be like a startup, but is too obstructed by legacy mentality
    - poor work-life balance and little autonomy over your day and workflow
    - feature factory; not practicing Lean and iterative development. uses SAFE Agile and prioritizes shipping features over solving problems
    - little understanding of customer needs
    - no culture of mentorship; everyone is too busy

    Advice to Management

    - Focus on creating a lean product environment where features and experiences are validated with live customer data ; the purpose of Agile is to emphasize MVPs and iterative development, but SAFE Agile makes it impossible to be lean and learn
    -Intent does not mean your customer wants your feature. Understand their problems first before you try to solve your internal problems
    - Use customer-centric metrics to hold your decisions accountable
    - Empower your engineers and Agile teams to proactively work on innovative solutions; you are under-utilizing their ability to think as customers and business stakeholders
    - Create a culture where employees are encouraged to work on innovative projects that generate insights as part of their role.

  3. "Be Afraid To Disrupt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One as an intern

    Pros

    - You can make some friends along the way
    - Social Events are fun
    - Competitive Pay

    Cons

    -There were several times throughout my experience where I respectfully asked questions and tried to offer my perspective in order to make the product I was working on better. I was met with strict dismissal of my ideas, labeled as not-a-team-player, and was made to feel uncomfortable to speak up.

    - I put in work on the weekend and made excessive commitments to the project and it seemed as if none of that was considered in the end.

    - The decision to move forward with your candidacy depends on the politics at Capital One. If you want to provide feedback and invest time into a great product by asking questions, do not waste your time at this company.

    Advice to Management

    - Allow interns to express their ideas without labels. Let them ask questions and provide a culture that fosters such a collaborative environment.


  4. "Capital One sucks, do not work for them"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    do not see any pros

    Cons

    They move customer service job to India, all those folks in India do is to read the menu and follow a flow chart to dissatisfy their customers

    Advice to Management

    I have shorted your stocks


  5. Helpful (1)

    "capital one salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Plano, TX
    Former Employee - Senior Software Engineer in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    opportunities, beneifts and bonus. new tech,

    Cons

    not market valued salary. Managers are old school and not competitive. Too much internal politics


  6. "Financial advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in New York, NY
    Former Employee - Financial Advisor in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    There isn't really any good about working for this company

    Cons

    NO work/life balance they expect to pay you minimum salary but keep you working 6 days per week and whatever they promise you it is a lie.


  7. "Worst job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in New York, NY
    Current Employee - Teller in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital One part-time (Less than a year)

    Pros

    Very minimal compensation, too much pressure

    Cons

    Catty coworkers, fighting over basic positions

  8. "Beware of performance review cycle"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great people to work with

    Cons

    Performance review process is a popularity contest at best

    Advice to Management

    Get to know your people before giving them bad reviews


  9. "Performance Management ruins a great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager
    Current Employee - Business Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Work life balance, decent benefits. Office is nice.

    Cons

    Performance Management. If you work on a self contained team that generates profit (think account booking, etc), you'll get promoted instantly. If you work on a project that doesn't generate profit, even if it's a regulatory requirement or some basic horizontal function like payments or risk management, promotions are rare.

    In general, if you're a senior manager or below, performance management consists of "cross cals" during which senior managers + get in a room and spend less than 30 minutes discussing up to 10+ associates at the same level. At this point your "performance" for the year will be boiled down to that one email or meeting the VP remembers you from that year.

    Advice to Management

    Managers + should be required to fill out 360 feedback across the org. That way, if you work horizontally, your performance may still be accurately portrayed in cross cals even if your VP is unfamiliar with your work.


  10. "Do not work with the investing business unit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Plano, TX
    Current Employee - Customer Service Supervisor in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Good pay for what we do

    Cons

    Terrible work life balance, Upper management seems to not care about employees and customers, No real support anywhere, No culture

    Advice to Management

    Care


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