Capital One Reviews | Glassdoor

Capital One Reviews

Updated September 15, 2017
345 reviews

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345 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 169 reviews)

  • Performance Management process is a little rigid (in 168 reviews)

More Pros and Cons

  1. "Machine Learning data Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time

    Pros

    Nothing, money is just fine

    Cons

    they dont know how to hire

    Advice to Management

    need proper management


  2. Helpful (1)

    "Restructuring and layoffs every month"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Richmond, VA
    Former Employee - Solutions Architect in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Good benefits, work life balance, good people, tech focus, best place to work list, fortune 100, fast growing , customer focus

    Cons

    Quarterly restructuring and mass layoffs, people movement , heavy unengaged interviews & tiring hiring process , customer focus, too aggressive, often & quick strategy changes

    Advice to Management

    Value people and care for their career development genuinely not only for sake of yearly performance management and goal setting
    Inclusive growth lasts long and it shouldn't only be about customers but also about your own employees

    There hardly is any open culture as you put in media all the time

  3. Helpful (1)

    "Bad intern experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer(Internship) in Plano, TX
    Former Employee - Software Engineer(Internship) in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One (Less than a year)

    Pros

    Foosball, easy (boring) work, free coffee

    Cons

    Was promised that I would be working on a machine learning project.
    Ended up writing SQL queries all summer.


  4. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Capital One full-time (More than 10 years)

    Pros

    The medical benefits are great.

    Cons

    Incompetent managers in so many departments.

    Advice to Management

    Listen to the many surveys you make your employees take.


  5. Helpful (1)

    "Toxic work environment with racism and worst management culture in the IT industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Plano, TX
    Current Employee - Senior Software Engineer in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    -Location and a sprawling campus
    - Occasional events and parties
    - Latest technology setup
    - Training's
    - Good 401 K

    Cons

    - There is a lot of diversity in the company but there are some really bad racist managers who pass comments, exploit and treat their employees horribly. It seems it is an acceptable behavior within the company as these people have been with company for 10-20 years in some cases. It leads to low morale, depression and can turn your life into hell.
    - Hyper aggressive work environment and bullying by these managers that is never heard of anywhere in the IT or the banking industry.
    - Brutal review process where managers have to fight each other and the one who beats up others in this fight gets a good review about their employee. Doesn't matter how hard you worked or what ever great thing you achieved, it all boils down to the teams you work with, how well your manager can fight them during the review process and the political equations.
    - Politically charged environment where teams gang up against other teams or person.
    - Age based discrimination.
    - Medical insurance is not up-to the mark and you pay lot of money out of pocket during visits. Dental insurance is worse.

    Advice to Management

    - It is painful to see that these kind of thing are happening to a good company that talks big about associates, integrity and values but so out of touch that it doesn't know what is happening at the ground level to the associates.
    - Please get down from the high horse and see how these managers are exploiting the employees.
    - Create a monthly survey for employees to review their manager and his boss as well on topics from racism to honesty. I won't be surprised if some day the company get sued for racism, better be proactive.
    - Improve the review process. It is not a Bell curve but a dog fight that creates animosity between the teams and creates the political environment. No other company does it this way except some really bad ones.


  6. "Garbage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time

    Pros

    Great severance pay
    Name recognition from credit card

    Cons

    Company treats employees awful.
    Management is based on who sucks up the most and not skill
    Every year pay changed when they find a way to pay you less
    Company closes branches every year, going straight online
    Wouldn't trust them with my dogs bones.

    Advice to Management

    Read a book


  7. Helpful (1)

    "digital culture needs help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Capital One full-time

    Pros

    - OK compensation
    - some options to work remotely
    - large company and lots of people to meet

    Cons

    - wants to be like a startup, but is too obstructed by legacy mentality
    - poor work-life balance and little autonomy over your day and workflow
    - feature factory; not practicing Lean and iterative development. uses SAFE Agile and prioritizes shipping features over solving problems
    - little understanding of customer needs
    - no culture of mentorship; everyone is too busy

    Advice to Management

    - Focus on creating a lean product environment where features and experiences are validated with live customer data ; the purpose of Agile is to emphasize MVPs and iterative development, but SAFE Agile makes it impossible to be lean and learn
    -Intent does not mean your customer wants your feature. Understand their problems first before you try to solve your internal problems
    - Use customer-centric metrics to hold your decisions accountable
    - Empower your engineers and Agile teams to proactively work on innovative solutions; you are under-utilizing their ability to think as customers and business stakeholders
    - Create a culture where employees are encouraged to work on innovative projects that generate insights as part of their role.

  8. "Be Afraid To Disrupt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Plano, TX
    Former Intern - Anonymous Intern in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One as an intern

    Pros

    - You can make some friends along the way
    - Social Events are fun
    - Competitive Pay

    Cons

    -There were several times where I tried to give feedback on my product I was working on. I was met with strict dismissal of my ideas, and was made to feel uncomfortable to speak up.

    - I put in work on the weekend and made excessive commitments to the project and it seemed as if none of that was considered in the end.

    - The decision to move forward with your candidacy depends on the politics at Capital One. If you want to provide feedback and invest time into a great product by asking questions, do not waste your time at this company.

    Advice to Management

    - Allow interns to express their ideas without labels. Let them ask questions and provide a culture that fosters such a collaborative environment.


  9. "Capital One sucks, do not work for them"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    do not see any pros

    Cons

    They move customer service job to India, all those folks in India do is to read the menu and follow a flow chart to dissatisfy their customers

    Advice to Management

    I have shorted your stocks


  10. Helpful (2)

    "capital one salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Plano, TX
    Former Employee - Senior Software Engineer in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    opportunities, beneifts and bonus. new tech,

    Cons

    not market valued salary. Managers are old school and not competitive. Too much internal politics


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