Capital One Reviews | Glassdoor

Capital One Reviews

Updated April 25, 2017
447 reviews

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2.0
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
183 Ratings

447 Employee Reviews

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  1. "CapOne is pretending to be ‘a tech company that happens to be a bank’!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Data Engineering in Chicago, IL
    Former Employee - Director, Data Engineering in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    - Competitive salary and benefits in particular 6% 401K matching
    - Flexibility to work from home
    - Flexibility in internal work mobility

    Cons

    - Frequent organizational changes and redeployments leading to employee frustration and lost of productivity
    - Too many unproductive meetings with no time left for core work!
    - Forced distribution performance management system creating infighting and ‘lick boots’ culture.

    Advice to Management

    - It is not enough to copy Google’s job families and pretend to be ‘ a tech company that happens to be a bank’!
    - Invest time helping people reporting to you with their career path
    - Focus on solving some of CapOne real challenges: review of performance management, coordination between lines of business, retaining talent, investigating conflict of interest in awarding contracts to vendors, pockets of highly politicized leadership, …


  2. "A company in transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Contract Mobile Developer in San Francisco, CA
    Former Contractor - Contract Mobile Developer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Capital One as a contractor (More than a year)

    Pros

    - Good salaries, pay on time
    - Despite the cons, C1 was able to hire a bunch of talented engineers. Some of the talented engineers were fired after speaking up. The project I was involved in, basically depended on two to three talented engineers while the other engineers slowed down the project with horrible decisions. Thankfully, time at the office wasn't tracked and the less talented engineers somehow weren't at the office often (a great boost to productivity).
    - The teams are very autonomous. The team that worked on the same product as me for a different platform consisted of 100% contractors and finished a over a year before the team I was on did, with a much better product. If my team was as productive as the other team, my ratings would be 4 or 5 stars. Make sure you join a team that's productive!

    Cons

    - Very politicized environment.
    - Team managers (from an acquired startup) were not managing the team well and were promising not so talented engineers lead positions while firing the good engineers.
    - Short term focus.
    - Communication with other C1 departments was discouraged by management, making projects way more challenging than needed.
    - Team follows scrum to the letter, they even had a dedicated (and certified, he told me) scrum master.


  3. Helpful (3)

    "Not customer or employee centric"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    -Wonderfully creative design team who fought for the customer when it came to design decisions
    -Some product managers know what they are doing and are a joy to work with, others just want you to tell them what they want to hear
    -I met and worked with super nice people
    -401k had great options and was a good match
    -Got bank holidays off

    Cons

    -Absent management who, when present, ignored major personnel issues. this resulted in my team loosing several individuals who just didn't want to be harassed any longer
    -Narcissistic people were able to secure management positions, causing teams to suffer
    -Product and Design do not understand what Agile is nor are they interested in following the practices, although they say they do
    -Advancement is nonexistent unless someone leaves. You have to be a Sr. Manager (people manager) before they will train you for management. That's right, you have to be in the position before you can be trained for it. This leads to a lot of people who have no business leading anyone or anything in the positions of power and those who have the potential unable to use it officially (many many people do the job of their manager, because that manager can't do their own job, without recognition)
    -Too many thought leaders who don't do anything
    -If ideas don't come from sr. leadership, they rarely get implemented. If they do, they are quickly co-opted by sr. leadership so they can take the credit
    -Yearly reviews are a joke. Your manager has to fight for your raise, bonus and promotion (if applicable) in a fight-club like situation where all managers present the merits of their employees and then they force rank everyone. So someone is always at the bottom. If you have a manager who is not good at this game, you have a very small chance of advancement.
    -Beware of those who want to advance. They will step on you to take the credit for what you have done. In order to get promoted you have to promote yourself relentlessly, even if that means your co-workers have to do your job for you because you are too busy going to meetings where you are in front of sr. leadership.
    -Health insurance was expensive (more so than other companies I have worked for) but offered good options for coverage
    -Only 15 days of vacation - non negotiable.

    Advice to Management

    Do away with the annual fight-club.
    Open up management training to those who don't have the position yet so they can see if they have the potential.
    Do some serious evaluations of current managers/leadership. Ask what they do all day. Ask how they have made a difference. If someone has been there a year, but you aren't seeing some sort of positive change in their group, seriously ask yourself if they should continue to be there.
    Don't outsource management. All managers should be present in Plano. Their managers too. Having someone outside of the state, in another timezone, managing people in Plano is just not effective and can allow a bad situation to go on longer than it should.


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  5. Helpful (1)

    "Careful if you have medical needs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Chesapeake, VA
    Former Employee - Collections in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital One full-time

    Pros

    Good Benefits, multiple shifts based on performance

    Cons

    If you have any medical accommodation needs be wary. Also traffic around the region is so unpredictable you must be very careful. You are expected to be not one minute late and also cannot go to your desk or classroom early.

    Advice to Management

    Try to be more reasonable when it comes to employees that have medical conditions and also remember that no matter how early someone may leave you cannot predict traffic around here and where there may be a delay. The same ride can take 45 minutes one day and two hours the next. You also need to put in place a review system when employees have system issues and open many tickets and make multiple managers aware of it. Send someone to sit with the employee if you think something wrong is going on. Don't assume. You lose valuable employees due to lack of caring and refusal to help.


  6. Helpful (5)

    "Despite what they say, this is not a technology organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Richmond, VA
    Current Employee - Software Engineer in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Good pay for the location. Very relaxed working atmosphere with good work life balance.

    Cons

    Cargo cult agile practices. No opportunity for advancement unless you play politics. Very disorganized technology that makes it very hard to get anything done. Innovation that doesn't come from the top is not welcome.

    Advice to Management

    Take time to talk to and listen to your employees. Address the technical concerns they bring up. Maybe try using some to the tech they have to work with so you understand what they are complaining about.


  7. "Cheeky but good benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Dallas, TX
    Former Employee - Customer Experience Specialist in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Cap one has excellent benefits, PTO, monthly incentives, etc. Also tuition reimbursement and a nice corporate office; paid days to have fun for team building

    Cons

    To advance in that company is such a struggle. They truly embody the idea of kissing butts to get ahead. Superiors are afraid of your greatness and like to keep you down if they believe you have a lot of potential to grow. A lot of overworking and underpaying. Be prepared to wear a lot of hats which can be beneficial however delegating work because you have too much work due to a chaotic business model is crazy! They are almost militant. They try blinding you with a culture like you matter when they truly have the same goal of any firm, to maximize profit. They will lead you on to believe you are doing great work but then pass you over for someone less qualified because they may be easy to manipulate. Worse thing than a boss who doesn't care is a boss who acts like they care just because they feel like it's their job. Most employees are dissatisfied and feel pressured in a lot of ways.


  8. Helpful (2)

    "Lack of support from management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in New York, NY
    Current Employee - Branch Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Paid holidays banker hours s ton of diversity

    Cons

    Pay support integrity lack of career advancement

    Advice to Management

    Stop sitting in your ivory towers and get your butts in the branches . Not every branch will run the same so you can't expect same results. You want a Disney world feel but your customers get nothing like that


  9. Helpful (1)

    "Mixed feelings."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Coordinator in Saint Cloud, MN
    Former Employee - Operations Coordinator in Saint Cloud, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Easy work, great benefits, high 401k match

    Cons

    Very political office environment, poorly trained management, difficult to move up, they talk A LOT about their values, but do not live them.

    Advice to Management

    Treat your employees fairly, do not engage in gossip about other team members with your subordinates, praise your high performing employees.


  10. Helpful (2)

    "Change, Change and then Change Again"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Richmond, VA
    Former Employee - IT Analyst in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 5 years)

    Pros

    Great benefits, facilities and some good peers

    Cons

    No work / life balance. Too much change and no updated processes to follow

    Advice to Management

    Don't keep chasing the latest and greatest gizmo's and focus on banking


  11. Helpful (6)

    "Still a bank, not a technology company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    Management is taking some steps in the right direction to become more technology forward. Capital One also has the funds to move in that direction, and has an overall good company vision. Overall work environment was also inviting, and balanced.

    Cons

    Unfortunately, implementation of the technology bank vision is poor. The company is wasting money hiring way too many engineers at a low bar. These engineers are then managed by non-technical managers for projects that are then randomly killed with poor leadership synchronization.

    Advice to Management

    Stop hiring engineers so fast. Instead of hiring 2 okay engineers, just hire 1 great one and pay them the salary of 2, maybe then you'll be able to compete with other tech company salaries. Overall the vision to "compete with technology companies rather than banks" is good, but after seeing how its implemented, Capital One won't be able to do that in the near future.


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