Capital One Reviews | Glassdoor

Capital One Reviews

Updated January 15, 2018
1,219 reviews

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3.0
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1,219 Employee Reviews

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  1. Helpful (2)

    "Becoming more stressful as culture turns dark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Benefits such as wellness centers and pharmacies are awesome
    People are still awesome
    Flexibility in working, though some of that is going away

    Cons

    Employees are becoming commodities; just considered cost
    Politics getting toxic in the card business
    People are worried about their jobs, impacting their desire to collaborate

    Advice to Management

    Consider the outcomes of the cost culture you are creating. Also look at what is happening to your demographics as you remove more older women and minorities for young white men


  2. "Supplier Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Benefits and People are great, open culture

    Cons

    They operate under performance management - 10-15% of the folks working there must be in the "lowest performance bucket" - always competing with your co-workers for advancement and recognition

  3. Helpful (1)

    "Change Banking for Good?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    - Founder CEO is good with setting Firm vision and communicating it
    - Smart people
    - Not afraid to spend money on people initiatives

    Cons

    - Everyone is expendable. You may be exceptional one year and out the next
    - Constant change


  4. "Customer service coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Capital One full-time

    Pros

    Full time, OT, benefits, free food

    Cons

    Could be paid more for the amount of work we have to do.

    Advice to Management

    Listen to the agents


  5. Helpful (1)

    "Part Time Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in New York, NY
    Current Employee - Bank Teller in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Capital One part-time (More than a year)

    Pros

    The benefits at CapitalOne are amazing. They accommodate with all your needs. CapitalOne is also big on having a work/life balance. Hours are great, and the work perks at work are great too.

    Cons

    The managers are very favoritism oriented. A lot of the managers just care about being liked. It’s like a popularity contest. And a lot of them have very poor management skill.

    Advice to Management

    Please do better in finding better management. A lot of the time other capital one employees have such a hard time doing their job that they love due to bad management. It becomes a stressful environment and a lot of people tend to leave.


  6. "A great Company in change with lots of bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in McLean, VA
    Current Employee - Senior Product Manager in McLean, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Flexible hours
    You can work from home
    The ability to work independently
    Hiring more change-makers

    Cons

    Even though the company is hiring people who can work independently and who are true innovators, there still a lot of people at the Manager and Director level lacking knowledge and fostering a bureaucratic system. These are the same people that are pushing down the change-makers and problem solvers in avoidance of losing their jobs. They lack strategic skills and vision in their respective areas of expertise and are not up-to-date with current trends.

    Advice to Management

    My advice is to VP's. Find a way to evaluate your Managers and Directors knowledge and management skills to avoid losing more of the great people you are trying to hire. If you continue allowing bureaucracy in your workspace, you'll have a very hard journey in becoming a technology company.


  7. Helpful (1)

    "So/So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Branch Associate in New York, NY
    Current Employee - Universal Branch Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Company genuinely cares about each employee. Vacation and sick time and amazing 401K plan.

    Cons

    Absolutely no room for growth with the way company is going. Kind of feels fake with how they want you to act. Management does not support you to grow at all. Feels as though you're stuck in one place. Large divide in salaries as well, men definitely get paid more than woman and it is not based on work ethic.

    Advice to Management

    Stop asking employees to have a "fake personality" and feel uncomfortable.

  8. "Nice people, but the company needs more discipline and direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Product Designer in McLean, VA
    Current Contractor - Product Designer in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One as a contractor (Less than a year)

    Pros

    A lot of the folks here are really smart, friendly, and easy to work with. The culture seems great -- casual but ambitious, and it seems like the company is truly concerned about employee happiness.

    Cons

    There doesn't really seem to be a sense of direction for the company. I think it's trying to do too many things at once which is lending itself to a lack of cohesion and lots of unnecessary politics. I have seen management in the company stick with poor decisions about really petty things because they are too afraid to admit that a mistake was made at some point and we just need to fix it. I am not sure why that feeling exists among management, but people should be encouraged to rapidly diagnose and troubleshoot an issue so we can move forward and be successful.

    It also feels like the tech side of the company is bloated and the growth is nonsensical and unsustainable. There is lots of under-utilized talent and it seems like it's because they are just hiring way too many people for poorly-organized initiatives that change benchmarks on the fly. There also seems to be a focus on working "agile" while no one knows what it means -- I have yet to see any meaningful metrics being collected on velocity, or any pre-emptive scoping initiatives.

    Advice to Management

    A few things need to happen, especially if CapOne wants to focus on customer experience:

    1. Stop the reshuffling and commit to an org structure. If the company wants to focus on customer experience then structure the tech team from a CX perspective instead of LOB -- it doesn't make sense that card and bank tech/experience teams are siloed off from each other because this is not the customer perspective, and it doesn't make for a cohesive experience. Also, both sides of the company are using the same backbone technologies, so it really doesn't make sense to separate talent like this.

    2. Prioritize initiatives -- it's hard to do, but everything is not equally important, and it is better to give all to a few solid initiatives than sputter on many mediocre things.

    3. Start collecting the right metrics on project work and adjust teams accordingly

    4. Provide better support and training for management (Perhaps even harsher oversight?)

    5. Truly create space for innovation. We are in a sector that is ripe with opportunity, but we are so busy keeping up with the Joneses (AMEX, USAA) that we aren't thinking about or taking seriously the ideas that will make them try to keep up with us. We also need to consider that customers have liquid expectations and our competitors extend outside of other banking institutions and into other great experiences. The first bank to create the "Uber" of banking (so to speak) will be the bank of the future -- that financial institution will be the one to attract the next generation of customers and ultimately become the leading institution in this sector. There needs to be an entire team dedicated to forward thinking, in addition to teams dedicated to keeping the machine humming.

    I recommend considering an agency-style model for the bulk tech team. There should only be a couple hundred *solid* developers and designers deployed to initiatives across the entire company as needed so that they have a better understanding of CapOne as a whole, versus having thousands of designers and developers siloed off into separate products, living in their own little universes. Product development at this company moves at a glacial pace. Having a high-velocity team working on a few things at a time is much better than having dozens of low-to-medium velocity teams working on different things that feel and behave very differently. The net effect of this model will either be the exact same or better -- there is only room for improvement. Once products are up and running, assign a skeleton crew to keep the machine humming. If there are high-performing employees, give them 2 or 3 machines to keep track of so they don't get bored and complacent. You'll see higher quality products and decreased production costs.


  9. "Contract Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Tulsa, OK
    Former Contractor - Customer Service Representative in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One as a contractor (More than a year)

    Pros

    Lots of little incentives through out the year as monthly themes, pretty fun. People are friendly through out all positions. Clean and comfortable place to work. Secure place to work. Access to a gym on site.

    Cons

    Large company so sometimes you are treated as just a number. Departments feel very segregated and some people get a little cliquey.

    Advice to Management

    management was actually pretty awesome through and through. Maybe a little more communication among each other


  10. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One part-time

    Pros

    Salary, community, commute, coworkers, company

    Cons

    Downsizing, poor management, difficult communication


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