Capital One Reviews | Glassdoor

Capital One Reviews

Updated May 26, 2017
1,057 reviews

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3.0
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
452 Ratings

1,057 Employee Reviews

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  1. Helpful (2)

    "Desperate to become a "tech" company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Excellent work/life balance, generous WFH policy, great conference budget. Fantastic 401k match.

    Cons

    Executive management is desperate to be seen as some sort of "tech company" without really knowing what it means.

    Bureaucracy at Capital One is deep in its roots as a bank, and that bureaucracy extends all the way to the CEO who has never visited us on the West Coast and holds pre-recorded "strategy meetings" that literally waterfall down the chain of command through a six-month period.

    Meeting culture at Capital One is rampant and may have you stuck in countless meetings discussing things and demoing projects to one or two people (whom you've never met, nor will ever reach out to you personally before or after said demos) that your Product Owner has deemed important enough to block off 10+ man-hours for.

    Code standards at the company are not good. Most developers do not adhere to any standards, and codebases can and will look as if a few hundred different cooks all laid their hands on it. Projects are split amongst dozens of teams, making coordination a nightmare especially when those teams are split across time zones.

    Developers making the switch from one platform to another are not given the proper training or resources to successfully achieve that transition. Access to crucial tools such as GitHub are locked behind layers of approval processes, and developer onboarding is a hit or miss depending on your team.

    Promotions are heavily politicized. If you play the Game of Thrones, you will feel right at home. Engineering managers are often poached from star engineers, and forced into nontechnical duties. If you can, don't work for those types of managers since they will be too focused on their own goals instead of helping their direct reports.

    Lack of non-executive equity grants makes it very difficult to justify staying longer than 1-2 years at this company.

    Some of the tech recruiters are contractors and very rude to work with, even when referring peers.

    Staying here for more than two years seems like a death sentence on a resume.

    Advice to Management

    The fact that we aren't trusted with end-to-end ownership of any single product is embarrassingly pathetic. There is no reason why any product needs dozens of different, specialized engineering teams working on them. There is no excuse when you boast about how Capital One "is already a tech company" only to turn around and make it impossible for your developers to actually be productive. Richard Fairbank needs to get off his high horse and actually be accessible to us when we have questions. If Mark Zuckerberg can hold a town hall every single Friday at Facebook, then there is zero excuse for Richard to not do the same.


  2. "Too much hierarchy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Plano, TX
    Current Employee - Project Coordinator in Plano, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Health benefits, 401k matching, PTO including Federal holidays, bereavement leave, fully equiped cafeterias, gym, clinic

    Cons

    Favoritism of managers hiring the people they like even when they are clueless

    Advice to Management

    If management can hire people who can actually do the job vs those that are always saying 'yes' to everything without thought to what they are agreeing to, right or wrong and not ever challenging the norm. Promote people with skills to the right positions & not keep them doing work way below their skill levels.


  3. "Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Wilmington, DE
    Current Employee - Sales Associate in Wilmington, DE

    I have been working at Capital One full-time (More than a year)

    Pros

    Great team environment, above average benefits and time off

    Cons

    An over abundance of systematical issues with programs needed to perform everyday functions

    Advice to Management

    Stress to upper management about fixing the tech issues.


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  5. Helpful (3)

    "Great company with a few cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Associate in McLean, VA
    Current Employee - Principal Associate in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Very flexible work life balance and great amenities at most locations. Very smart and creative people across the company as well. The best work life balance I've had between having the ability to work from home when needed is the best plus.

    Cons

    Highly competitive performance management structure over the years has created associates, that if they've been with company for a long time, can be bad teammates to have. If you're viewed as a "threat" to their success (sometimes just you being there makes you a threat in their perspective), they can be standoffish, undermine you behind your back or not include you.
    More diversity is needed on a lot of teams. Though not a problem just at Capital One, or intentional, the company's desire to become a tech company is unfortunately resulting in A LOT of only young and only white teams. This is especially true with African Americans and Hispanics.

    Advice to Management

    Keep it up on the work life balance side. That's an awesome part of the culture that should be more accepted enterprise wide than just in pockets.
    Keep thinking about performance management's impact on collaboration and team dynamics that gets in the way of great people getting great things done.
    Really pay attention to diversity and inclusion and ALL of the groups that have troubles with representation instead of just focusing on what's available (Women and LGBTQ are great examples here) to effectively share their perspectives across the company. If it needs to start at recruiting, then tackle that first. An awkward example would be not having executives from a race/gender available to lead a network of those associates at the company. We need those diverse perspectives to reflect a diverse customer base.


  6. Helpful (6)

    "Great People - Get rid of cross-cals and the bad political behavior it creates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Delivery Manager in Richmond, VA
    Current Employee - Portfolio Delivery Manager in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    - Great people. Intellectually sharp. Focused on the job. 90% are nice people
    - Mature processes depending on the LOB
    - Opportunities to use the latest tools

    Cons

    - Getting promoted is highly dependent on making the right people like you and doing something that is impressive (sometimes for the primary purpose of doing something impressive)

    Advice to Management

    Get rid of cross-calls. It comes up in every associate feedback and the response is always that management isn't communicating properly. Everyone understands what it is and what it does. Other corporations have gotten rid of it. It's holding CapitalOne back


  7. Helpful (2)

    "it is OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Richmond, VA
    Current Employee - Senior Software Engineer in Richmond, VA

    I have been working at Capital One (Less than a year)

    Pros

    Work-Life Balance
    Some Organizations are great place to learn technology
    Technology driven company
    Nice Benefits
    Workspace is good

    Cons

    Stack rating and too much politics and partiality
    Not all the tech domain have same impact and respect
    Management dominated


  8. "sr risk manager pre repo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Risk Management in Tulsa, OK
    Former Employee - Senior Risk Management in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    good benefits raise every year

    Cons

    managers dont help if you need and once on floor it is all on you

    Advice to Management

    jump in to help rep when need


  9. Helpful (1)

    "Principal Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    good work environment, decent benefit, cafe is great

    Cons

    crazy hours, and relatively high turn over

    Advice to Management

    NA


  10. Helpful (2)

    "Big can be bad if you are in one of the non-people centers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Benefits
    Learning
    Work life balance

    Cons

    Too much Enterprise level controls
    Lack of autonomy
    Performance management process is miserable and all about influence and managing up
    Very little career growth if you are not in their people centers

    Advice to Management

    Vision is great, but top down approach doesn't work when you are so big, make sure you allow units to innovate without constraining them with centralized command and control. You rely too much on influence and managing up to understand ground realities. Find a better way to allow bottoms up innovation too.


  11. Helpful (1)

    "Drive to digital"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Edison, NJ
    Current Employee - Senior Manager in Edison, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 8 years)

    Pros

    Strong work life balance with a focus on giving back to the communities we live in.

    Cons

    Drive to digital is having an impact on the overall corporate culture and eliminating several mid corporate jobs along the way.

    Advice to Management

    Be clear and set the right expectations with new employees about the direction of the bank and the desire to digitize the majority of the work that is being done today by people.


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