Capital One Reviews | Glassdoor

Capital One Reviews

Updated August 20, 2017
1,107 reviews

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3.0
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1,107 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 166 reviews)

  • Performance Management process is a little rigid (in 165 reviews)

More Pros and Cons

  1. "Great benefits, good pay, dead end"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Coordinator in Tulsa, OK
    Current Employee - Senior Coordinator in Tulsa, OK
    Recommends
    Positive Outlook

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Benefits are hard to match, lots of employee engagement, up to date on comfort.

    Cons

    Huge gap between upper and middle management from department and UM levels.

    Advice to Management

    Return 3 years back when the upper management were involved down to the associate, they spoke English, and at least attempted to understand what lightbulb changes in policies and procedures mean for the associate's ability to resolve even a simple situation in a brief one-call intervention. Too much stress on unit managers.


  2. "Nice place to work, but watch your back ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chester, VA
    Former Employee - Anonymous Employee in Chester, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Very diverse , friendly atmosphere , & nice pay . The benefits are great & the pto offered is nice .

    Cons

    They provide you with paid training , but once you get on the floor the information obtained during training isn't always valid . They tell you to do your own research . So, it doesn't matter what you learned or advice given by managers . If you receive the wrong information, and you Do what you're told, you're ultimately at fault . So that raises the question what's the purpose of the training and managers ? It's unfair to get fired , without previous warnings, for something you were taught . It's not a bad place to work, you just have to watch your own back bc clearly you can't depend on anyone else to guide you .

    Advice to Management

    Management as well as trainers need to be more knowledgeable when it comes to guidelines and regulations . One person tells you one thing and then the next tells you it's wrong & you can actually get fired for it .

  3. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Flexible schedule and plenty of opportunities to work on interesting projects.

    Cons

    It is difficult to get any real work done because of how restrictive the work environment is. I spend most of my time dealing with corporate proxy restrictions on outside tools and completing mandatory training assignments.


  4. "fraud specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time

    Pros

    great benefits amazing company culture guaranteed hours

    Cons

    disorganized management , always closing departments , pay cuts , customer service level low

    Advice to Management

    do a better job at communicating and working with your team


  5. "For the college hire development programs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Plano, TX
    Former Employee - Project Manager in Plano, TX
    Disapproves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Good work life balance. The people are generally nice and there's a culture of getting to know one another. It's a large company with opportunities to move around and go to other locations

    Cons

    They don't have your professional and personal interests in mind. It can be political, where favorites get ahead easily. College recruiting may also be a bit discriminatory. I had a friend who was a math major be rerouted from interviewing for the tech and analyst development program to the project management program. The project management program (now the mrp) was almost all female. I love working with other women but it made me question how the company viewed women.

    Advice to Management

    Do not reroute women from interviewing for technical roles to softer roles.


  6. "Applictaion architect III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Consultant Applications Architect III in San Francisco, CA
    Current Contractor - Consultant Applications Architect III in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One as a contractor (More than a year)

    Pros

    technology stack and team culture is good

    Cons

    team leads doesn't do any work

    Advice to Management

    Ideally team leads should do coding, not just attending meetings


  7. "Easy to get in but difficult to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Wilmington, DE
    Former Employee - Project Coordinator in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than 8 years)

    Pros

    Great PTO policy which helps with a work/life balance.

    Cons

    If you do not go to happy hours, it's difficult to move around in the company.

    Advice to Management

    Start working with the talent that you have.

  8. "Personal Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Account Manager in Tampa, FL
    Current Employee - Personal Account Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great Benefits PTO is unlike no other!

    Cons

    To earn bonuses is hard since our scores are off customer responses, so if system or policy is against the card holder it reflects on you


  9. "Get a referral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Coordinator in Glen Allen, VA
    Current Employee - Senior Customer Service Coordinator in Glen Allen, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Once you are in as long as you do the basics of your core role, you are likely to have a pretty solid job and they do their best to move people to new positions if necessary

    Cons

    Def helps to get hired if you know someone already working, can be a lot of barriers to moving up in the company unless you are hired at above an entry level role, not all managers actually interested in development of agents


  10. Helpful (1)

    "Senior Fraud Detection Representative role"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Capital One full-time

    Pros

    I went through recruitment process which included; initial application, online assessments, online video assessment, phone interview, and appointment for personal interview. I decline the personal interview and withdrew from process. Overall, the process to this point was easy to follow, and took approx 2 wks from initial application online. To be fair, I'm not rating in the "stars" ratings below since I withdrew from the recruitment process.

    Cons

    WHY? The pay started at 13.88/hr and is low, even for the FL market in my opinion. Raises do progress, but you must wait and qualify with performance.This was the number given to me by the H.R. department when scheduling a personal interview.

    Advice to Management

    Starting/training pay not competitive at 13.88/hr, even for Florida.


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