Capital One Reviews | Glassdoor

Capital One Reviews

Updated June 25, 2017
1,661 reviews

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4.0
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1,661 Employee Reviews

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  1. Helpful (68)

    "Could be great, missed opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons Corner, VA
    Former Employee - Product Designer in Tysons Corner, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  2. "This is the most forward miving and tech savvy company i have worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Shreveport, LA
    Current Employee - Relationship Banker in Shreveport, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    •EXTREMELY DIVERSE COMPANY
    •Hire for positions from within first.
    •Really cares about the well being of the employees
    •management builds relationships with employees which creates trust, open communication, and a comfortable work atmosphere

    Cons

    •I personally HATE paperwork. Lol
    •Sometimes policies aren't black and white, they are case by case. Can be confusing for anyone new to banking
    •bonuses are based on a district average of the customer suvey satisfaction. Not fair at sll because you may get perfect suveys all quarter but some person/branch miles way to with low survey scores can prevent you from getting the bonus you deserve.

    Advice to Management

    Bonuses should be measured individually or by branch. It is not fair that a branch 50 miles away can keep me from getting a bonus when my branch has a high customer service satisfaction rate.


  3. "Great workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in New York, NY
    Former Employee - Relationship Banker in New York, NY

    Pros

    The atmosphere is great, with highly energized individuals. Training is great, and the company is young and encourages people to grow within the company.

    Cons

    The salary could be a bit higher, for bankers especially. Given that the company is so young, do not expect the same salary matches as bigger firms, such as Chase, or Bank of America.

    Advice to Management

    Have more open dialogue with the banking team. Allowing input and more team meetings will allow many issues to be addressed.


  4. "Good company with great benefits and culture. Has tendency to treat new hires better than older hires."

    Star Star Star Star Star
    Current Employee - Data Engineer in Chicago, IL
    Current Employee - Data Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Benefits culture and pay. Capital One will wine and dine you very well. Lots of trips to Richmond for training as well as company fun events and corporate outings.

    Cons

    Treats new hires better than old hires. Performance management system is also outdated. Rewards blow heads over people doing actual work.

    Advice to Management

    Treat older hires better


  5. "Data Analyst college hire"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in McLean, VA
    Current Employee - Data Analyst in McLean, VA
    Recommends

    I have been working at Capital One full-time (More than a year)

    Pros

    Good work culture. Expectations are based on productivity not working a lot of hours.

    Cons

    Poor manager experience, my expectations were based on if I was already an experienced employee, not for a new employee. Training sessions were helpful but often were not held until after I already had to learn the skill for the job.


  6. "Looking for better opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Negative Outlook

    I have been working at Capital One full-time (More than 3 years)

    Pros

    I've been with the company for almost 5 years and like working for them. Benefit are pretty good and they offer a lot of employee perks.

    Cons

    I like working here but wish there weren't so many organizational changes. I've gone through 3 managers in one year. Wilmington has a small footprint and not many job opportunities.

    Advice to Management

    The annual review process is outdated.


  7. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Saint Cloud, MN
    Current Employee - Sales in Saint Cloud, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Great work life balance and fun atmosphere

    Cons

    Constantly on the phones and are micro managed


  8. "Flexible work day but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Coordinator in Glen Allen, VA
    Former Contractor - Project Coordinator in Glen Allen, VA

    I worked at Capital One as a contractor (More than a year)

    Pros

    Job was easy, Flexible day working on the campus... got to take walks and play on swings.

    Cons

    A lot of other employees in the department were super lazy. If training something new they would be frustrated, assuming you should know something when you don't.

    Advice to Management

    Don't take advantage of contract employees compared to the full time employees


  9. "IT Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Richmond, VA
    Former Employee - Project Manager in Richmond, VA
    Recommends

    I worked at Capital One (More than a year)

    Pros

    Wonderful atmosphere, hard working team. Work was challenging and exciting.

    Cons

    Desk hoteling in use. This may not be acceptable for some people.


  10. "Scrum Master"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Project Manager in Richmond, VA
    Current Employee - Principal Project Manager in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Capital One is a great place to work as it provides a good culture and a great environment to work.

    Cons

    lots of changes and sometimes direction is not clear.

    Advice to Management

    Keep up the good work!


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