Capital One Reviews | Glassdoor

Capital One Reviews

Updated July 24, 2017
4,535 reviews

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3.8
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4,535 Employee Reviews

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  1. Helpful (8)

    "When Nigel Left, It all Went To Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Richmond, VA
    Former Employee - Director in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They are pretty much the only game in town if you want decent pay.

    Cons

    The amount of politics and inter-departmental backstabbing is worse than any company I have ever worked. We hired a bunch of DC (Fannie Mae/Freddie Mac) sharks who thrive on stamping out new ideas and replacing them with bean counters and yes-men. The women executives organized their own lobbying group to put more of their own into key positions, as did the GLT (Gay, Lesbian, and Transgendered). It's just gotten ridiculously out of control. It is 'Dilbert' on a gigantic scale, and no one has the courage to change it. Those who have tried, mysteriously end up 'redeployed' (code word for fired).

    Advice to Management

    Our published values are to 'Do the right thing' yet our actions don't reflect it. With no big monster to fight (like a declaration of war on the competition) the warriors have gone about fighting each other.


  2. Helpful (4)

    "Dead-end Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Glen Allen, VA
    Current Employee - Inbound Sales Representative in Glen Allen, VA
    Doesn't Recommend
    Approves of CEO

    Pros

    Great benefits, thats pretty much it. oh yea and a pay check. I cannot think of any other pros. Sorry
    Rich Fairbanks

    Cons

    For me this is the absolute worst job i have ever had. management sucks, the culture is terrible. i might as well be in a highschool classroom

    Advice to Management

    no need to offer advice. i know now why it is that i hate calling call centers. get it together cap one

  3. Helpful (1)

    "Capital One"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Staten Island, NY
    Current Employee - Teller in Staten Island, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They allow you to take a lunch break.

    Cons

    No respect for your hard work.

    Advice to Management

    every employee should be a valued asset to Capital One, but we clearly know we're not.


  4. Helpful (2)

    "Capital One"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Manager in Plano, TX
    Current Employee - Senior Business Manager in Plano, TX
    Doesn't Recommend
    Approves of CEO

    Pros

    decent pay and bonus paid by company

    Cons

    Emloyees are never recognized except at headquarters
    No Promotions

    Advice to Management

    Emloyees are never recognized except at headquarters


  5. Helpful (1)

    "Capital One Auto Finance former associate.... thank God!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Plano, TX
    Former Employee - Account Manager in Plano, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    We have the authority to work with the customer and keep the customer in their vehicle by trying to resolve their account.

    Cons

    Customer's hide their vehicle and it can be a negative mark against you if the account is not resolved at the end of the month.

    Advice to Management

    Treat your employees with respect and not like children.


  6. Helpful (3)

    "Good benefits and people but bad company policies and managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Investigator in Glen Allen, VA
    Former Employee - Fraud Investigator in Glen Allen, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great teamwork between coworkers in completing work and everyone on team always willing to help and was very nice so created great inner working environment. Benefits were very good compared to other companies that I have worked for with good health premiums and stock purchase perks.

    Cons

    Hours very long and not consistent from day to day. Offered flex schedule but did not really matter how early you came in, if the rest of your team came in later you would still be there late. Workload very unreasonable for such a small group and company made little effort to help struggling departments shift work load. Very little work/life balance and pay was well below what could be paid for similiar job at other companies. Education assistance also not very good with only a yearly payout of $5000/yr which does not reallly pay for much with rising tuition costs.

    Advice to Management

    Encourage more of a work/life balance and find a way to spread work out more evenly between departments. Also work on flex hours policy so that employees who are willing to come in early do not end up feeling like they are being punished for coming in early by having to work very late into the night with the rest of the team that comes in later.


  7. Helpful (2)

    "Everything was roses"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are okay. Take advantage of tuition reimbursement there. Most of the intelligent people there do. Other standard benefits.

    Cons

    It was all roses to start, but I quickly learned plenty of obstacles had to be hurdled daily to get my job done. Had to seek out information, seek out the right people with said information, get approvals within and outside my department, even outside the state, for small things. Those in mid and upper management seem to be clueless and out of touch. As long as the company is making progress, damn the stock prices. My stock there was originally $80/share, but fell to $40 over five years.
    They often seek barely warm bodies with a few active brain cells for management positions and these people are ill equipped. Many of the managers could use communication skills and human communication 101 lessons.

    Advice to Management

    Treat your people fair or you will one day read about it in Fortune or The Wall Street Journal. So many people have been walked out the door without regard to job performance, years in service, family needs, etc. Fairbanks and his croonies are going to run this bank into the ground. I sold every share of company stock, divested all of my accounts there and would recommend the same for anyone.
    And management, treat your people with respect or that will come back to haunt you one day.

  8. Helpful (3)

    "Unless you are a politician"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very flexible work environment
    Best company campus in Richmond

    Cons

    Must be a politician to work there
    Quiet people that get job done need not apply
    Managers are invisible
    Have to take test to get interviewed unless contractor
    Huge company environment and culture to match.
    Benefits are average compared to similiar companies

    Advice to Management

    Stop offshoring everything.


  9. "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Reconciliation Clerk
    Current Employee - Account Reconciliation Clerk
    Doesn't Recommend
    Disapproves of CEO

    Pros

    if you want to 'dumb down' it's perfect

    Cons

    horrible work environment... capital one is indifferent to the challenges of its employees

    Advice to Management

    the board should take a year off from being so disgustingly rich and work in mcdonalds


  10. Helpful (6)

    "Horrible Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Gaithersburg, MD
    Former Employee - Branch Manager in Gaithersburg, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits and many locations to move around. Great place to learn all about banking.

    Cons

    Generations of managers that only know how to think like the former Chevy Chase Bank and have no clue what the rest of the industry does. The culture is all about favoritism and unfair treatment of staff. They never give you the information upfront and it is a forever parking lot of hidden agendas. Branches runing with skeleton crews are the norm, employees get transferred without notice, and there is a culture of crazy operations requirements that are put on the mananger's all the time. It usually feels like manangment is out to get you in order to avoid giving you a raise at the end.

    Advice to Management

    If you want this bank to move ahead you need to get rid of the Chevy Chase Bank folks who will "yes" you every day and undermine the original culture of Capital One.


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