Capital One Reviews | Glassdoor

Capital One Reviews

Updated March 22, 2017
4,203 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
2,226 Ratings

4,203 Employee Reviews

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Pros
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More Pros and Cons

  1. "Capital One"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Strong business model with a focus on social responsibility.

    Cons

    Career development, opportunities, and financial incentives are poorly structured.


  2. "Rewarding career!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Las Vegas, NV
    Former Employee - Department Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 5 years)

    Pros

    Culture is exciting and the opportunity for advancement is evident. Everyone matters no employee that wants to contribute is left out.

    Cons

    My advice is continue focusing on your internal and external customers. Don't lose pulse on what's important to them. They're the heartbeat of the company.

    Advice to Management

    Continue to put your employees firts.


  3. "Customer Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    friendly atmosphere, strong support from management

    Cons

    Little chance of career growth in certain departments


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  5. "Great company, terrible managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in Monsey, NY
    Former Employee - Relationship Banker in Monsey, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Capital One as a corporation takes great care of their employees, offers a good work-life balance, and while the pay could be better the benefits are top-notch.

    Cons

    Branch managers are incompetent, selfish, vindictive and do not support their staff. They claim all the credit for their employees' hard work but will throw them under the bus in a heartbeat if they feel the heat from middle management or customers.

    Advice to Management

    Get better local managers. Capital One is a great company but it will be hard for you to recruit and retain top talent with such horrible branch managers.


  6. "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Good place to work

    Cons

    Must be in right place to advance

    Advice to Management

    N/A


  7. "Capital One takes good care of their employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Brand Manager in Seattle, WA
    Former Employee - Associate Brand Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Pay and benefits were great

    Cons

    Too many re-orgs and direction changes.


  8. "Senior Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Capital one is an overall great company. Nice facilities. Good benefits and perks. Dress code is business casual

    Cons

    Retail bank is terrible. Lots of politics and unqualified leaders starting with the President of the retail bank and the EVP of Branch Operations. Lots of reorganizations and favoritism which leads to loss of revenue and productivity.

    Advice to Management

    Get rid of of the retail bank leadership and get someone who is really focused on business results versus politics.


  9. "Principal Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in San Francisco, CA
    Current Employee - Principal Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Good leadership team, open communication among all groups, culture of the company is very good, they adopt technologies very fast unlike many conservative banks, they spend on employees, flexibility, work life balance

    Cons

    Need to travel to SFO

    Advice to Management

    awesome job! Hope they continue growing the company same way...


  10. "great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Risk Coordinator in Las Vegas, NV
    Former Employee - Senior Risk Coordinator in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    benefits the day you start, matching 401k up to 6%, 1 month paid time off after 3 months

    Cons

    due to constant changes in policies and procedures management isn't always up to date

    Advice to Management

    do your job


  11. "Ample opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in McLean, VA
    Current Employee - IT Senior Manager in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great work environment, ample opportunities, outstanding technical strategy.

    Cons

    Leadership is constantly revising strategy, lack of clear direction or vision at middle management level.



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