Capital One Reviews | Glassdoor

Capital One Reviews

Updated May 27, 2017
4,381 reviews

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  1. "Master Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Good place to work fulltime.

    Cons

    Need to upgrade your skills constantly.


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Richmond, VA
    Current Employee - Senior Manager in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Talented people that are passionate about their jobs. Excellent facilities (including cafes, coffee shops, gym, onsite doctors and pharmacy) . Decent pay and benefits. Flexible work environment

    Cons

    Performance management (forced distribution) creates a culture of individual results vs. team results, which conflicts with collaborative/Agile environment that management encourages.

    Advice to Management

    Promote from within. Hire as many college new hires as possible and train them. Eliminate forced distributions and lighten the performance management overhead.


  3. "Great people, always exciting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Associate, Scrum Master in Richardson, TX
    Current Employee - Principal Associate, Scrum Master in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    The culture is really great, and everyone wants to move toward being truly agile and customer-focused. Teams generally work together well and management has your back.

    Cons

    Still siloed mentalities and archaic processes that slow down what could be amazing. Sometimes leaders realize other leaders are holding all their teams back, but no one steps in to fix the issues or misalignment.

    Advice to Management

    Kill bad processes ASAP. If you feel something has outlived its value, kill it rather than driving away good talent.


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  5. "Fraud Investigator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Investigator in Richmond, VA
    Current Employee - Fraud Investigator in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Interesting work that is always changing.

    Cons

    Can be stressful and we lack data infrastructure.


  6. "Love the Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Detection Analyst in Glen Allen, VA
    Current Employee - Fraud Detection Analyst in Glen Allen, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Diverse, Evolving, Develops Professional, Supports Development

    Cons

    Who you know is valued more than what you know.

    Advice to Management

    Foster the motivated associates. Consider and evaluate the value in what an employee knows and has experience in, opposed to who they may or may not know.


  7. "Great Company, Great People, Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Plano, TX
    Current Employee - Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Overall, Capital One is a great place to work. The benefits are amazing and typically it is a very collaborative environment where success exudes from everyone around you.

    Cons

    Can sometimes be hard to move up.


  8. Helpful (2)

    "Desperate to become a "tech" company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Excellent work/life balance, generous WFH policy, great conference budget. Fantastic 401k match.

    Cons

    Executive management is desperate to be seen as some sort of "tech company" without really knowing what it means.

    Bureaucracy at Capital One is deep in its roots as a bank, and that bureaucracy extends all the way to the CEO who has never visited us on the West Coast and holds pre-recorded "strategy meetings" that literally waterfall down the chain of command through a six-month period.

    Meeting culture at Capital One is rampant and may have you stuck in countless meetings discussing things and demoing projects to one or two people (whom you've never met, nor will ever reach out to you personally before or after said demos) that your Product Owner has deemed important enough to block off 10+ man-hours for.

    Code standards at the company are not good. Most developers do not adhere to any standards, and codebases can and will look as if a few hundred different cooks all laid their hands on it. Projects are split amongst dozens of teams, making coordination a nightmare especially when those teams are split across time zones.

    Developers making the switch from one platform to another are not given the proper training or resources to successfully achieve that transition. Access to crucial tools such as GitHub are locked behind layers of approval processes, and developer onboarding is a hit or miss depending on your team.

    Promotions are heavily politicized. If you play the Game of Thrones, you will feel right at home. Engineering managers are often poached from star engineers, and forced into nontechnical duties. If you can, don't work for those types of managers since they will be too focused on their own goals instead of helping their direct reports.

    Lack of non-executive equity grants makes it very difficult to justify staying longer than 1-2 years at this company.

    Some of the tech recruiters are contractors and very rude to work with, even when referring peers.

    Staying here for more than two years seems like a death sentence on a resume.

    Advice to Management

    The fact that we aren't trusted with end-to-end ownership of any single product is embarrassingly pathetic. There is no reason why any product needs dozens of different, specialized engineering teams working on them. There is no excuse when you boast about how Capital One "is already a tech company" only to turn around and make it impossible for your developers to actually be productive. Richard Fairbank needs to get off his high horse and actually be accessible to us when we have questions. If Mark Zuckerberg can hold a town hall every single Friday at Facebook, then there is zero excuse for Richard to not do the same.


  9. "Too much hierarchy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Plano, TX
    Current Employee - Project Coordinator in Plano, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Health benefits, 401k matching, PTO including Federal holidays, bereavement leave, fully equiped cafeterias, gym, clinic

    Cons

    Favoritism of managers hiring the people they like even when they are clueless

    Advice to Management

    If management can hire people who can actually do the job vs those that are always saying 'yes' to everything without thought to what they are agreeing to, right or wrong and not ever challenging the norm. Promote people with skills to the right positions & not keep them doing work way below their skill levels.


  10. "Best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker I in Englewood, NJ
    Current Employee - Relationship Banker I in Englewood, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Company culture is amazing. It's like a big family . It not sales pressions

    Cons

    Depending of the state working the opportunities for professional development maybe limited

    Advice to Management

    Great job


  11. "Not that great of a company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capital One (More than a year)

    Pros

    great paid time off and benefits

    Cons

    opportunities to excel aren't that readily available


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