Capital One Reviews in United States | Glassdoor

Capital One US Reviews

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87 Employee Reviews

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  1. "Satisfactory company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Recommends
    Approves of CEO

    Pros

    Did have employees best interest.

    Cons

    They purchased a new bank 2009 and stated that everyone will have jobs and 6 months later announced closing of 18 branches. No true to word.

    Advice to Management

    A quicker response to job posting.


  2. "Great Company, Management is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Manager in San Antonio, TX
    Current Employee - Teller Manager in San Antonio, TX

    Pros

    PTO(timeoff) is tremendous, Great corporate culture, good pay in comparison with other banks. Very strategic with growing.

    Cons

    Management is promoted by favorites. Management also knows nothing of how to manage the branches effectively. The new GAIN model is ridiculous and a waste of time and money.

    Advice to Management

    Throw out the GAIN and hire some real managers. Keep up the good work with Benefits and growth.

  3. "Dog eat dog environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Richmond, VA
    Current Employee - Director in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible work, pay, and vacation

    Cons

    Dog eat dog competetive environment

    Advice to Management

    Revamp performance management


  4. Helpful (3)

    "Everything was roses"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are okay. Take advantage of tuition reimbursement there. Most of the intelligent people there do. Other standard benefits.

    Cons

    It was all roses to start, but I quickly learned plenty of obstacles had to be hurdled daily to get my job done. Had to seek out information, seek out the right people with said information, get approvals within and outside my department, even outside the state, for small things. Those in mid and upper management seem to be clueless and out of touch. As long as the company is making progress, damn the stock prices. My stock there was originally $80/share, but fell to $40 over five years.
    They often seek barely warm bodies with a few active brain cells for management positions and these people are ill equipped. Many of the managers could use communication skills and human communication 101 lessons.

    Advice to Management

    Treat your people fair or you will one day read about it in Fortune or The Wall Street Journal. So many people have been walked out the door without regard to job performance, years in service, family needs, etc. Fairbanks and his croonies are going to run this bank into the ground. I sold every share of company stock, divested all of my accounts there and would recommend the same for anyone.
    And management, treat your people with respect or that will come back to haunt you one day.


  5. Helpful (2)

    "Okay....just okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager (Contractor) in Richmond, VA
    Current Employee - Project Manager (Contractor) in Richmond, VA
    Recommends
    No opinion of CEO

    Pros

    People are nice and laid back
    Work life balance is encouraged
    People are open and willing to talk to you about new career & growth opportunities
    Dress attire is casual (or at least is in the marketing departments)

    Cons

    Company is trying so hard to NOT treat contractors as employees that it forgets contractors are still people who need still require motivation and encouragement to be happy in their position.

    Advice to Management

    n/a


  6. "Cap One"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Approves of CEO

    Pros

    Talent pool, compensation, location and team mates

    Cons

    Long hours, heavily regulated, egos

    Advice to Management

    Listen to others and don't try to control


  7. Helpful (3)

    "Good benefits and people but bad company policies and managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Investigator in Glen Allen, VA
    Former Employee - Fraud Investigator in Glen Allen, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great teamwork between coworkers in completing work and everyone on team always willing to help and was very nice so created great inner working environment. Benefits were very good compared to other companies that I have worked for with good health premiums and stock purchase perks.

    Cons

    Hours very long and not consistent from day to day. Offered flex schedule but did not really matter how early you came in, if the rest of your team came in later you would still be there late. Workload very unreasonable for such a small group and company made little effort to help struggling departments shift work load. Very little work/life balance and pay was well below what could be paid for similiar job at other companies. Education assistance also not very good with only a yearly payout of $5000/yr which does not reallly pay for much with rising tuition costs.

    Advice to Management

    Encourage more of a work/life balance and find a way to spread work out more evenly between departments. Also work on flex hours policy so that employees who are willing to come in early do not end up feeling like they are being punished for coming in early by having to work very late into the night with the rest of the team that comes in later.

  8. "Great experience (at least 5 years ago)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Tampa, FL
    Current Employee - Customer Service Associate in Tampa, FL
    Recommends
    Approves of CEO

    Pros

    People - Gym - Pay & time off

    Cons

    Difficult to get out of a on the phone position

    Advice to Management

    None


  9. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chester, VA
    Current Employee - Anonymous Employee in Chester, VA
    Recommends
    Approves of CEO

    Pros

    Everything is Great! Wonderful!! Excellent!

    Cons

    Nothing at all all is well!

    Advice to Management

    Keep up the great work!


  10. "Capital One"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Analyst in Richmond, VA
    Current Employee - Principal Analyst in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    An authentic company; Open to change;
    Culture is great-- people need to have respect for others to survive here;
    Flexible schedule;
    Training
    10-10 and skip level 10-10

    Cons

    Mid-management's managing capability is questionable; Salary is not competitve;
    Recent acquisition of banks in some way changes the culture a lot

    Advice to Management

    Keep the core value of the business. I beleive the current initatives on enhancing customer expereince will position COF better in the long run


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