Capital One Reviews | Glassdoor

Capital One Reviews

Updated June 27, 2017
4,454 reviews

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4,454 Employee Reviews

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  1. "Scrum Master"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Project Manager in Richmond, VA
    Current Employee - Principal Project Manager in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Capital One is a great place to work as it provides a good culture and a great environment to work.

    Cons

    lots of changes and sometimes direction is not clear.

    Advice to Management

    Keep up the good work!


  2. "Asset Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asset Manager in New Orleans, LA
    Former Employee - Asset Manager in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great people
    Great benefits
    Good work/life balance

    Cons

    Lots of changes in processes
    Weak internal credit system

    Advice to Management

    Upgrade internal systems and quit reorganizing so much

  3. "Cap One Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Glen Allen, VA
    Current Employee - Project Manager in Glen Allen, VA
    Recommends

    I have been working at Capital One full-time (More than a year)

    Pros

    Casual and friendly work environment

    Cons

    antiquated job review system inplace


  4. "Great benefits and good flexibility for work life balance if you can survive the culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Human Resources in Wilmington, DE
    Current Employee - Director, Human Resources in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Benefits, flexibility with work hours (for non-front line jobs), good comp plans, amazing CEO and vision. Amazing community involvement. Some of the most talented people work there.

    Cons

    Leadership (VP + levels) - it's a good ole boys world and Richmond runs the show so if you are not in Richmond or follow suit and comply with old school methods and practices you will struggle in the environment. There is a culture of fear -(regardless of what is preached) and you are always needing to "show well" or "concede to egos" or you will be calibrated down in performance reviews (or out) and will not move up or around in your career there. It's all about who you know and who likes you versus the impact you have on the organization. I have seen some of the worst leaders get promoted.

    Advice to Management

    Stop reducing workforce only to turn around and hire more. It is exhausting having to "reduce heads" only to backfill the positions because you cut too deep and then costs increase and we are pressured to cut again. It's a cyclical problem and we lose too many exceptional people. The largest part of my role is having tough conversations with impacted associates only to turn around and be in crunch to interview and fill roles again. To truly invest in your people you have to stop letting them go!! We are losing too many incredibly talented people. It feels like all the good leaders have bailed and we are now left with mediocre leaders who just play ego games.


  5. "Managing Vice President Business Analysis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Vice President in McLean, VA
    Current Employee - Managing Vice President in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Great people, great culture, great vision!

    Cons

    Lots of travel depending on your job.


  6. "No room for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One (More than 5 years)

    Pros

    Flexible work schedule, fun atmosphere, great teams, pay is 'ok'

    Cons

    No room for advancement, poor local leadership, constant direction change, watch your back

    Advice to Management

    Stop the lip service, practice what you preach, re-evaluate local leadership


  7. "shift work can be difficult, but not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    Benefits are amazing, plenty of time off (a little over a month of vacation/floating holidays), good about flex time

    Cons

    Not all the offices are super modern and up to date, HR can be difficult to deal with, lack of technical opportunities in Richmond area.

    Advice to Management

    Hire more in Richmond, don't cover windows in workspaces; it's depressing.

  8. Helpful (13)

    "Desperate to become a "tech" company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Excellent work/life balance, generous WFH policy, great conference budget. Fantastic 401k match.

    Cons

    Executive management is desperate to be seen as some sort of "tech company" without really knowing what it means.

    Bureaucracy at Capital One is deep in its roots as a bank, and that bureaucracy extends all the way to the CEO who has never visited us on the West Coast and holds pre-recorded "strategy meetings" that literally waterfall down the chain of command through a six-month period.

    Meeting culture at Capital One is rampant and may have you stuck in countless meetings discussing things and demoing projects to one or two people (whom you've never met, nor will ever reach out to you personally before or after said demos) that your Product Owner has deemed important enough to block off 10+ man-hours for.

    Code standards at the company are not good. Most developers do not adhere to any standards, and codebases can and will look as if a few hundred different cooks all laid their hands on it. Projects are split amongst dozens of teams, making coordination a nightmare especially when those teams are split across time zones.

    Developers making the switch from one platform to another are not given the proper training or resources to successfully achieve that transition. Access to crucial tools such as GitHub are locked behind layers of approval processes, and developer onboarding is a hit or miss depending on your team.

    Promotions are heavily politicized. If you play the Game of Thrones, you will feel right at home. Engineering managers are often poached from star engineers, and forced into nontechnical duties. If you can, don't work for those types of managers since they will be too focused on their own goals instead of helping their direct reports.

    Lack of non-executive equity grants makes it very difficult to justify staying longer than 1-2 years at this company.

    Some of the tech recruiters are contractors and very rude to work with, even when referring peers.

    Staying here for more than two years seems like a death sentence on a resume.

    Advice to Management

    The fact that we aren't trusted with end-to-end ownership of any single product is embarrassingly pathetic. There is no reason why any product needs dozens of different, specialized engineering teams working on them. There is no excuse when you boast about how Capital One "is already a tech company" only to turn around and make it impossible for your developers to actually be productive. Richard Fairbank needs to get off his high horse and actually be accessible to us when we have questions. If Mark Zuckerberg can hold a town hall every single Friday at Facebook, then there is zero excuse for Richard to not do the same.


  9. "Relationship Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Houston, TX
    Current Employee - Relationship Banker in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    I enjoy going to work and when it is busy at work (time goes by so much quicker) and health benefits pretty good

    Cons

    No more incentive yet still pressure to sell and get enough accounts although was not as sale pressured as used to be


  10. "Great hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Chicago, IL
    Current Employee - Senior Business Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hours are flexible and the people are great. There are rarely weeks where you will work more than 40 hours.

    Cons

    Can move a bit slow - it's a big bank. Many layers of bureaucracy can get in the way of getting things done.


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