Capital One Reviews in United States | Glassdoor

Capital One US Reviews

87 reviews

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87 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 169 reviews)

  • Performance Management process is a little rigid (in 171 reviews)

More Pros and Cons

  1. "Good place to work, not as much pressure as other collection places"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collection Associate in Tampa, FL
    Former Employee - Collection Associate in Tampa, FL
    Recommends
    Approves of CEO

    Pros

    Treats people fairly when collecting. Lots of opportunities to learn and grow. Big organization that allows for movement within. Opportunities to get involved in projects and other things while doing your daily collections job.

    Cons

    Tied to the phone, and the clock. Have to login by the shift start time.

    Advice to Management

    Create a career path for people in collections that is not just limited to a collections supervisor. Find ways to find people's skills and talents and pull people from phones to move them to more appropriate areas. The Collections group is a great talent pipeline that needs to be managed effectively.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    Plenty of smart people. Strong emphasis on improvement. Takes no process or institution for granted

    Cons

    Demanding work schedule. You will work from home after hours

    Advice to Management

    Use less keywords and more employee feedback

  3. Helpful (2)

    "Alright, if you don't mind being micro-managed by someone who's never done the job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Gaithersburg, MD
    Current Employee - Teller in Gaithersburg, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Better pay than other teller jobs.

    Cons

    Coaching. The sales model is restrictive and unreasonable. 3 to 5 minutes for every teller transaction? Ridiculous. I'm a teller not a sales person, why should I have to be the one selling the products? Don't you have a marketing department for that?

    Advice to Management

    Back off the tellers please.


  4. Helpful (1)

    "Ignore the Visigoths, the company is a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Approves of CEO

    Pros

    The benefits package is generous and accomodating for a variety of people and life needs. Capital One appears well poised for growth with constant expansion.

    Cons

    Reputation of company to outsiders ranges from ambivalent to hostile. Talking about your employer at a party may start a fistfight.

    Advice to Management

    Since the company is still new to the banking and mortgage industry a cautious look about the way actions affect overall public reputation should be taken into account. With a marred record on the Credit Card department good marks in other areas would help ensure smooth expansion into new geographical and service areas.


  5. "Sr Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Richmond, VA
    Current Employee - Senior Business Analyst in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    Great environment, great 1st job out of college

    Cons

    industry is dwindling, pay growth is slow due to industry shinkage

    Advice to Management

    Look for different areas of opportunity vs. trying to squeeze more profit from card


  6. Helpful (3)

    "Overall a good place but a roller coaster ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Richmond, VA
    Current Employee - Senior Manager in Richmond, VA
    No opinion of CEO

    Pros

    1) Good pay and benefits
    2) Good vacation/time off
    3) Good flex time and work/life balance
    4) Beautiful campus with basketball, gym, tennis and walking trails
    5) Richmond has low cost of living PLUS great schools and very little commute time

    Cons

    - terrible performance management system - most people leave because of this-
    - high stress and competative environment - got to watch your back
    - tons of bueracracy and unnecessary process especially in IT
    - If you lose your job there is nothing else in Richmond and you have to move to DC or other big metros
    - Management is cutting pay and benefits - no raises in past 3 years, 401K cut down, training slashed, and hundreds of jobs gone offshore. You make one mistake and you are out, labelled as a "poor performer".

    Advice to Management

    Scrap the performance management system. Learn how to do this from other top companies.


  7. Helpful (1)

    "Love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Manager in Dallas, TX
    Current Employee - Senior Business Manager in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Lots of great things about the company, some of the things I like most are:
    - Extremely smart and competent people to work with and learn from
    - Complete empowerment to associates at all levels
    - Very young, highly energetic, and collaborative culture
    - Culture encourages debating different points points of view
    - Very open top management with a lot of respect for people at all levels
    - Very balance work/life balance for their level of compensation

    Cons

    No place is perfect and Capital One is no exception:
    - Main focus is on developing and rewarding analytical skills and less on leadership development
    - Growth opportunities are started to become limited
    - Hard to differentiate yourself amongst such a great group of smart people leading

    Advice to Management

    Maintain our unique identity in Financial Services and not become a typical bank.

  8. "A good place for fresh graduates who have lots of energey to overtime work and demo their capability."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Plano, TX
    Former Employee - Senior Analyst in Plano, TX
    No opinion of CEO

    Pros

    Good benefit package. Could learn lots of stuff if u are in early career stage

    Cons

    Workload could be demanding. Lots of politics.

    Advice to Management

    n/a


  9. Helpful (1)

    "It all depends on what department you're in"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Coordinator in Glen Allen, VA
    Current Employee - Principal Coordinator in Glen Allen, VA
    Approves of CEO

    Pros

    Management tends to be very flexible and allows for flexible work arrangements, either permanently or on a temporary basis. This included either working a full day from home or a portion. The gym at the main West Creek campus is great, never too crowded, knowledgeable trainers, a 5 minute or less walk from any building...and you can't beat the $15 per month fee.

    Cons

    Some departments are either to advance in than others, and even then it depends on your manager. I know of more than a few people who have been promoted 2+ times since they moved out of my department (within the past 2 years), but yet no one within my department has been promoted at all

    Advice to Management

    It would be super if those within uppermanagement didn't look down on those of us who aren't on the same level as them...we know that you don't want to acknowledge us since you when you walk past us you act like we're not there even if we say hello. If it wasn't for us lowly people doing the actual work, you wouldn't be able to report out "your" data and look so wonderful


  10. Helpful (1)

    "Great place - smart folks - decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in McLean, VA
    Former Employee - Director in McLean, VA
    Recommends
    Approves of CEO

    Pros

    - smart people
    - true meritocracy, limited politics
    - efficient organization, most things generally work as intended
    - profitable, stable

    Cons

    - credit cards aren't the most inspiring industry!
    - sprawling coverage of financial services is increasing bureacracy / complexity
    - difficulty keeping entrepreneurial feel

    Advice to Management

    Credit cards is the successful model - local banking is not, rather than expanding depth in US Fin Svcs should focus on expanding breadth to other credit card markets


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