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Capital One Reviews

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  1. Helpful (1)

    "Great place - smart folks - decent pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in McLean, VA
    Former Employee - Director in McLean, VA
    Recommends
    Approves of CEO

    Pros

    - smart people
    - true meritocracy, limited politics
    - efficient organization, most things generally work as intended
    - profitable, stable

    Cons

    - credit cards aren't the most inspiring industry!
    - sprawling coverage of financial services is increasing bureacracy / complexity
    - difficulty keeping entrepreneurial feel

    Advice to Management

    Credit cards is the successful model - local banking is not, rather than expanding depth in US Fin Svcs should focus on expanding breadth to other credit card markets


  2. Helpful (1)

    "Capital One Auto Finance former associate.... thank God!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Plano, TX
    Former Employee - Account Manager in Plano, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    We have the authority to work with the customer and keep the customer in their vehicle by trying to resolve their account.

    Cons

    Customer's hide their vehicle and it can be a negative mark against you if the account is not resolved at the end of the month.

    Advice to Management

    Treat your employees with respect and not like children.


  3. Helpful (1)

    "Smart top management, largely capable people and culture, less political than competition"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Project Management in Richmond, VA
    Current Employee - Manager, Project Management in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    * Great values, sensible and largely competent top management
    * Strong support for employees' work-life balance and flexible work options (eg: working from home)
    * Support for lateral movement for employees
    * Largely less political compared to competition, and quick to adapt business strategy and adjust priorities in response to broader market environment

    Cons

    * Still integrating the multiple Bank acquisitions, overall culture is not consistent, very hierarchical in many groups (different from the Capital One of a few years ago)
    * Lack of savvy around investment in technology infrastructure, aging systems and massive inefficiencies that are finally slowly being addressed. Not too dissimilar to other banks but for a company that grew up on innovation and analysis-driven strategy, its taken a while to realize that ongoing technology investment is needed to support the quality data and analytical tools the company needs

    Advice to Management

    * Aggressively drive to a uniform positive culture, actively dismantle the hierarchical environment everywhere it exists in the company
    * Continue providing the executive support to fix technology infrastructure and maintain an ongoing attitude of investment. Just like everything else that matters (employees, customer service, operational processes, etc.) technology needs ongoing investment to support the strategic objectives and not be a roadblock to success


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  5. "Great place!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Director in McLean, VA
    Current Employee - Business Director in McLean, VA
    Recommends
    Approves of CEO

    Pros

    Its a great place to work

    Cons

    It can get too analytical at the cost of common sense business

    Advice to Management

    None


  6. "BA Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Plano, TX
    Former Employee - Business Analyst in Plano, TX
    No opinion of CEO

    Pros

    Flexible environment
    Great bonus
    Good people
    Stress good tactical leadership

    Cons

    Very disorganized
    Sales force mentality
    Basically acting like a collection agency for overdue accounts

    Advice to Management

    Spend more on IT and stop outsourcing everthing


  7. Helpful (2)

    "Good for post grads, but don't get stuck there"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in McLean, VA
    Former Employee - Data Analyst in McLean, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Cap One has a lot of experience to offer post college graduates, especially in analyst roles. The company generally has multiple levels of great management which will get said entry-level employees quickly up to speed on corporate analytics. There's also a plethora of systems for the analysts to work on and the learned fundamentals are highly valuable for future careers. It's a great environment, if used for a stepping stone to other careers.

    Cons

    Being a large company and having a fairly "locked" management structure, it is very difficult for newer employees to advance to management levels. Some friends of mine interviewed there recently, and said they had spoke to analyst managers who had been there for 10-15 years, each of whom never worked a different job since college! If you're looking for the be-all-end-all employer and are happy with 3-5% salary bumps every year, then by all means head over to Cap One.

    However, if you think you're good at what you do and are expecting to double your salary in 5 years, then do not go to Cap One. It doesn't matter how smart you are, you will not move up quickly. If you find yourself in this category, you may want to consider a smaller business (<1,000 employees) - that's where you will find some serious career growth and career advancement opportunities.

    Advice to Management

    With the stagnation of the credit industry, there is little that can be done to facilitate employee advancement (at a company like Cap One). If I were management, I'd create a process in which we only hire drones (who don't care about their careers) leaving the truly ambitious to pursue careers at companies where they can make more of an impact.


  8. "good place, but very competitive and a bit of a "cult" culture particularly in M&A"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Richmond, VA
    Former Employee - Manager in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    - smart people
    - decision making delegated to the lowest levels

    Cons

    - cult like feeling
    - integration issues

    Advice to Management

    create more rotation opportunities for employees


  9. "It is an OK place for new graduates"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Approves of CEO

    Pros

    Good starting point for new graduates. C1 hired a lot new graduate from different majors so it is a good starting point to get a step into the door of financial world.

    Cons

    For technical person, no much growth room or opportunity for their skills.

    Advice to Management

    Need to enhance the analytical side of the company and retain the talent. New graduates tend to leave in mass after 1-2 years .


  10. Helpful (1)

    "Great work-life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    There is a great balance of work and social life. Management is respectful and helpful to subordinates and there is a lot of flexibility to move within the company. Associate development is important to the company and associates have lots of opportunities to make a difference and keep aware of high-level decision making.

    Cons

    There is some resistance to change at times and some associates are overworked while others have much lighter schedules. The company seeks agreement, sometimes going too far in this.

    Advice to Management

    Keep up the executive speakers and make the Rich meetings accessible to everyone. Keep up the notifications on strategic developments.


  11. "Results-Oriented & Efficient Organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Richmond, VA
    Current Employee - Business Analyst in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    Well-run and efficient, for a large corporation.
    Great work/life balance and a focus on results.
    Very competent people throughout organization.
    Excellent benefits and facilities.

    Cons

    People often get promoted to management roles because they're good analysts, not because they'd make good managers.
    Some people make have ethical qualms about working for a company whose primary line of business is sub-prime credit card lending.

    Advice to Management

    Try to re-orient promotion practices at the lower level so that people don't get promoted into management roles simply because they're good at their jobs; allow for increases in pay without necessarily giving people managerial responsibility.