Capital One Reviews | Glassdoor

Capital One Reviews

Updated November 23, 2017
5,005 reviews

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  1. Helpful (9)

    "Forced Distribution, Poor work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Richmond, VA
    Current Employee - Software Engineer in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    I am a 15 year IT associate at Capital One in Richmond. The Pros of working for this company include decent pay, good benefits and, recently, exposure to current technologies. The best benefit of working at Capital One is the fairly generous vacation package; I receive 4 weeks of vacation with the option to buy an additional week for a small price.

    Cons

    My recent experiences (last 3 years) in Capital One IT have been very unpleasant. Firstly, the culture at Capital One is competitive, nervous and fearful. The primary reason for the horrible atmosphere is the Forced Distribution performance management practice. Capita One shoe horns associates into performance ratings with 15-20% receiving bad rating. As you might imagine in a corporate setting as this the decisions on who receives what rating is highly political. While I have never received a bad rating in 15 years I rarely am acknowledged for the excellent work I produce and have only received above average ratings in years where I expressed displeasure in previous ratings.

    So courtesy of the horrible performance management practices, what you end up with is a group of nervous, scared associates who are afraid of receiving bad ratings or perhaps even losing their jobs. The response to that by many associates is to work over 60 hour work weeks and rarely take vacation out of fear. Most associates fall into this category. I'm always saddened to see fellow associates needlessly work long hours and send emails around midnight out of fear. It's really sad and super commonplace.

    The culture is horrible. Plus, the fear of layoffs is never far away.

    Management at Capital One is horrendous. The typical Capital One middle manager is compromised, scared and a sellout. These poor folks sit together in conference rooms two times a year "cross calibrating" their associates in an effort to determine who gets screwed with a bad rating. It is awful. Capital One has a ton of strong associates; only about 5% in IT are truly bad so these managers try to convince each other and their associates (keeping in mind the 15-20% bad rating forced distribution) that somehow Associate A who is a great worker and nice person should be told they suck for the year.

    There is NO work life balance in Capital One IT. It is not because there is so much work; it is because there is so much fear. A truly horrendous place to work.

    Advice to Management

    Drop the forced distribution performance management practice at once.


  2. "Different Place for Banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Chicago, IL
    Current Employee - Assistant Vice President in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Tech-focused and forward thinking, not traditional banking

    Cons

    Public and regulated can make it difficult to compete with private finance, but not necessarily a bad thing.

  3. "Great Benefits, Uncertain Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Can't beat walking in the door with 4 weeks of paid vacation and your holidays paid off for a call center role. The pay and other benefits are great as well

    Cons

    Culture is shifting and the direction of the banking team seems very uncertain. Layoffs have occurred in the DE office and there are more to come out of our Texas office. Management has been tight-lipped about the long-term goals and direction making associates working very concerned about job security.

    Advice to Management

    Please have someone from a Manager or above level visit at least one team meeting a quarter to get real feedback from the people that your decisions are directly impacting.


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Capital One full-time (More than 5 years)

    Pros

    Great Benefits, Work life balance

    Cons

    Many Jobs being eliminated.


  5. Helpful (1)

    "Changing banking for good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Company is pushing towards digital and does focus on customer service

    Cons

    It's hard to move up

    Advice to Management

    Give your employees more opportunities to grow


  6. Helpful (1)

    "Sr Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Smart people,Intensive Analytics, Industry leader in Tech

    Cons

    Frequent Re-Orgs, Growth depends on team


  7. Helpful (15)

    "Great Technology Outdated Performance Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Plano, TX
    Current Employee - IT Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Capital One has made great strides in their technology. They provide excellent training and opportunities to attend conferences. Associates are encouraged to try other job fields.

    Cons

    The Performance process is outdated but the old school leadership will not give it up. It creates an unhealthy competitive culture. This will prevent Capital One from ever achieving their full potential. Managers are poorly trained and many are more interested in their annual performance than in developing the associates that they are responsible for.

    Advice to Management

    It's time to let go of the outdated Performance Management guys! Create a truly collaborative culture. Quit talking about Diversity and Women in Technology and divulge whether you are actually paying equally across the board!

  8. "Awesome work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time

    Pros

    If you have an entrepreneurial mindset, then this is the place to work. There is a lot of stress on doing the right thing, and it comes right from the top

    Cons

    Too many organizational changes- so you must be careful that your accomplishments are not dependent on your manager


  9. "Customer Service Coordinator/Internet Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Rolling Meadows, IL
    Current Employee - Customer Service Associate in Rolling Meadows, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great job, great benefits, overtime, great PTO...Great company

    Cons

    Will be laid off in a month


  10. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 8 years)

    Pros

    Good benefits, Great Employee engagement. Great people to work for, Care for customer, Promotes from within. and a overall great company to work for

    Cons

    None Cons at this time

    Advice to Management

    None at this time


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