Capital One Senior Customer Service Coordidnator Reviews | Glassdoor

Capital One Senior Customer Service Coordidnator Reviews

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Senior Customer Service Coordidnator

3.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO

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  1. "Great atmospher, Little weak in training but over all good input.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Coordidnator in Glen Allen, VA
    Former Employee - Senior Customer Service Coordidnator in Glen Allen, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Vacation Pkg, Reasonable work schedule, Friendly people. I enjoye talking to our customers from all over and helping resolve them with thier issue.

    Cons

    No up holding of Dress code. Not training or traing to early before the project starts so we have issue with agent retention and product knowledge. unresponsive floor support creating long hold times.

    Advice to Management

    Spend a little mor time in scheduling training. Keep enough agent coverage so that we can meet forcast.