Capital One Reviews in Toronto, ON | Glassdoor

Capital One Toronto Reviews

Updated July 27, 2017
48 reviews

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Toronto, ON (Canada)

3.6
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48 Employee Reviews

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Pros
Cons
  • Can hit your Work life balance but i think it depends on your team (in 169 reviews)

  • Performance Management process is a little rigid (in 171 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great company to work for, but experience varies depends on manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Toronto, ON (Canada)
    Former Employee - Senior Business Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 5 years)

    Pros

    - Great compensation and benefits package
    - Flexible work hours and environment
    - Great people to work with

    Cons

    - Work-life balance can be great because of the flexibility, but often there is literally a lot more work to do compared with similar roles in other banks
    - Managers have too much power over an associate: the same manager is your day to day direct boss, controls your performance/pay (no open discussion with other managers needed), and is also the official career advisor (which is usually a conflict of interest with their role as your direct boss)
    - Some people managers are very inexperienced (fresh grad, worked at Capital One for 3 years, promoted to people manager)
    - Management judge people by superficial impressions a lot more. Everybody that succeed at Capital One has the same personality traits and there is very little room for an introverted analyst to bloom who just wants to do work (as opposed to show off work). I get it that this is necessary for certain jobs/industries (e.g., consulting), but a bank should be able to make room for diverse personality.
    - People experience very different career prospects within the company, due to the aforementioned difference in personality

    Advice to Management

    I have nothing against promoting good people, but people managers should be held to a higher standard than regular managers. A good analyst can be promoted and given more responsibilities to manage teams etc., but they need to be a lot more experienced to manage people's careers. In many other companies "managers" don't manage people until they hit director+ level, which makes much more sense.


  2. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Toronto, ON (Canada)
    Former Contractor - Customer Service Representative in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One as a contractor (Less than a year)

    Pros

    It was fun when I first started and I thought the people were nice. There was a game room, so whenever there's break I play air hockey with my co-workers. The calls were easy as pie. I was assisting customers with their credit cards and pins and there was no stress. The hours were great and I've gotten some days off. The managers will offer you gifts as a reward for good customer service.

    Cons

    After working at Capital one for 6 months, I started to lose interest because there was no room for growth and I kept getting call after call. It was becoming very stressful. I was working as a temp so I didn't get hired permanently. The people who were successful in the job will get hired on and the managers will move them to another department.

    Advice to Management

    No advice.

  3. "Sr. coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    New office. Free coffee. Big Windows

    Cons

    Unable to move up unless you're the teacher's pet. Used to be a great place to work at, now, dreading going in.

    Advice to Management

    Listen to your employees. Live the values, don't just preach them.


  4. "Learning Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Toronto, ON (Canada)
    Current Contractor - Anonymous Contractor in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One as a contractor

    Pros

    Great atmosphere and work life balance.

    Cons

    Location only has expensive paid parking.

    Advice to Management

    Keep up the good work valuing your employees.


  5. "Senior Process Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Process Coordinator in Toronto, ON (Canada)
    Current Contractor - Senior Process Coordinator in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One as a contractor (Less than a year)

    Pros

    Many opportunities for advancement and supportive of work/life balance.

    Cons

    Little to no support/training for new employees. Job duties change frequently and often without warning or explanation.

    Advice to Management

    Training for employees new to company and better new hire introductions and expectations.


  6. "Great Conpany"

    StarStarStarStarStar
    Former Employee - Senior Data Analyst in Toronto, ON (Canada)
    Former Employee - Senior Data Analyst in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work life balance and the benefits of course

    Cons

    Nothing much, it's full of positives

    Advice to Management

    Nothing to advice cuz it's a great place


  7. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Toronto, ON (Canada)
    Current Employee - Senior Business Analyst in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Fun place to work, you will always be surrounded by sharp and intelligent people

    Cons

    Limited opportunity for growth

    Advice to Management

    None

  8. "loss mitigation specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Mitigation Specialist in Toronto, ON (Canada)
    Former Employee - Loss Mitigation Specialist in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than a year)

    Pros

    they always feed you. good benefits

    Cons

    management doesn't communicate with one another

    Advice to Management

    listen to employee feedback


  9. Helpful (4)

    "bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One (More than a year)

    Pros

    not any. it's so bad.

    Cons

    The issue with this business, is that associates are either managing too much, managing something they are not good at, or processes and setup at the business make it really hard to deliver results fast. AT THE SAME TIME, managers do not acknowledge this fact, continue to place harsh, unrealistic, and sometimes unsensible expectations on associates, and blame the associates for not working hard enough. These insufficiencies are well obvious in the day-to-day operation of the business. How can leaders blatantly neglect these fundamental challenges the business is going through? This is what pissed us off and why morale is low. What's so difficult about dividing the work a little more fairly? What's so difficult about putting the right person at the right role? What's so difficult about letting go some of your unreasonable expectations? And what's so difficult about reshuffling certain personnel (especially certain leaders) off their current role?

    Leaders who are trying to make a change, I really hope you take a look at this. No one dares to say this cuz if they did, chances are they will get the blame for being not good enough and risk getting fired. We don't even trust the anonymous surveys to be anonymous.


  10. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Toronto, ON (Canada)
    Current Employee - Quality Assurance Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    You feel like home.
    You grow quickly.
    Many free events to celebrate the staff
    Diversity in place

    Cons

    Old systems
    Old computers (to be changed in the near future)

    Advice to Management

    Stay up to date with technology


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