FilterWhite Plains, NY
Plenty of room for advancement,mostly positive atmosphere. Their emphasis on customer service lately,has improved the customer experience and a happy customer is a happy employee.
Senior management is using a model that ,in my opinion is not going to be successful in the long term.The recent decision to lay off Branch Assistant Managers was shortsighted. Customers want someone to turn to when the Branch Manager is absent and a Relationship Banker will not do in alot of instances.
Advice to Management
Please listen to your employees 'in the trenches'. The branches are what makes Capital One Bank successful,in my opinion, and to discount them is shortsighted.
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?