Capital Senior Living Reviews | Glassdoor

Capital Senior Living Reviews

Updated October 23, 2017
32 reviews

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Capital Senior Living Vice Chairman and CEO Lawrence A. Cohen
Lawrence A. Cohen
13 Ratings

32 Employee Reviews

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  1. Helpful (1)

    "Prejudice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Libertyville, IL
    Former Employee - Cook in Libertyville, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Capital Senior Living full-time (Less than a year)

    Pros

    Pay was really good, thats all

    Cons

    Hrs, white was minority

    Advice to Management

    Start working with the employees and stop being so arrogant.


  2. "Slumlords of Senior Living in Shaker Heights Ohio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wellness Department in Shaker Heights, Cuyahoga, OH
    Former Employee - Wellness Department in Shaker Heights, Cuyahoga, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital Senior Living full-time (Less than a year)

    Pros

    The residents have a roof over their heads and four walls to enclose them from the outdoors.

    Cons

    This company needs to close down. This is a senior living community that is only interested in receiving their monthly rent from residents in their communities. There is little to no concern taken regarding the care, concern and respect of the residents. They hire anyone with a pulse that foster's their disgraceful lifestyle which leaves families and residents frustrated and upset to say the least. They buck against any form of positive change and do not seek individuals to work for their community that have a brain and understand the concept that when working in senior living you are working the resident's home not the other way around. The food was ok but the activities were constantly lacking. The housekeeping did a decent job but nursing was a major issue. The community was constantly short staffed and when nursing leadership attempted to use outside staff relief the insane Executive Director would do everything in her power to run the staff relief away. Residents did not have the basic items that were outlined in their agreement. This community has a memory care neighborhood but it was like the forgotten land. Constantly smelled of urine and feces, no activities and their meals were always leftovers of what assisted living had. The staff lacked training, there was no opportunity for a true on-boarding process because the community again was always short staffed so new hires had to hit the floor running and work. This often led to new employees leaving the community without giving a notice. There is very little support in the building, it was just a negative experience.

    Advice to Management

    Leave the senior living industry. Perhaps real estate is a better fit but senior living requires at least a minimal level of compassion and care for seniors and the ability and desire to serve your residents and your teams in the community in excellence.

  3. Helpful (1)

    "Less Pay and no dishwasher for dinner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Irving, TX
    Current Employee - Server in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I like the residents .I like the work environment. Nice and friendly atmosphere.

    Cons

    Its less pay.That has been a long term issue. They make us overwork.During dinner time the servers are so shorthanded that there is never a dishwasher and we have two servers in the dining room. It gets really stressful because its hard to attend the residents.Sometimes the residents come late after 6 which is why servers get behind.The servers end up getting in trouble for overtime.It's hard to clock out at 7 when they expect us to.Sometimes its not possible because it's a lot of work when it's clean up time. Too much harassment and pressure.

    Advice to Management

    They need to increase the salary.They need to hire a dishwasher and a third server for dinner so the servers can get out at 7.


  4. Helpful (3)

    "Terrible management don't take family there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aide Supervisor in Temperance, MI
    Former Employee - Aide Supervisor in Temperance, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Capital Senior Living full-time (More than 5 years)

    Pros

    Great residents for the most part. I wish there was more I could put here but it was a horrible experience working for them.

    Cons

    Terrible pay, terrible management. Expect you to care for 30 or 40 residents with special care needs and dementia at once. Work short handed constantly they break state laws and cover them up when state comes out to inspect

    Advice to Management

    Horrible


  5. Helpful (3)

    "Maintenance director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Director in Richmond Heights, Cuyahoga, OH
    Former Employee - Maintenance Director in Richmond Heights, Cuyahoga, OH
    Doesn't Recommend

    I worked at Capital Senior Living full-time (More than 5 years)

    Pros

    Helping residents , CO workers and families

    Cons

    Corporate doesn't care about how employees are treated at the community they work at. All they care about is filling the building at all cost.

    Advice to Management

    Check in with employees, these are the people in the trenches that make it all work.


  6. Helpful (2)

    "Medication aide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medication Aide in Lincoln, NE
    Former Employee - Medication Aide in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital Senior Living full-time (More than a year)

    Pros

    The residents are worth going to work every day for. They make your day feel so great

    Cons

    The administration is the worst only cares about money . Not the residents well being or the staff. Also has favorites and let's certain staff get away with anything

    Advice to Management

    Stop being so selfish. Open your eyes and who really does their job. And not kissing upper management butt


  7. Helpful (4)

    "Disorganized Corporate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Capital Senior Living full-time

    Pros

    I cannot think of one positive thing to say about this company other than the people I work with at the actual community. We work well together without corporate interference.

    Cons

    Horrible insurance for medical and no dental plan at all. Payroll is disorganized as well as accounts payable. They all seem scattered at corporate.

    Advice to Management

    Train your employees...all of them. You need a better training system for directors in their new position. It's not fair to throw someone in a position with absolutely no training or maybe a day of training and expect them to do an excellent job.

  8. Helpful (1)

    "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Peoria, IL
    Former Employee - Anonymous Employee in Peoria, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Capital Senior Living full-time (More than a year)

    Pros

    Ok pay. But don't expect the residents nor the staff to be treated well.

    Cons

    The executive director is not bright. Only cares about money and her friends in the office

    Advice to Management

    Fire your executive and pay attention to what the people are saying. Treat thy residents better


  9. Helpful (1)

    "Profits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital Senior Living full-time (More than 10 years)

    Pros

    Flexable schedules... Can do anything without being fired.

    Cons

    Providing illegal care in an unlicensed facility with unqualified staff.

    Advice to Management

    Care more


  10. Helpful (4)

    "Read the reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Director in Dallas, TX
    Former Employee - Executive Director in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital Senior Living full-time (More than a year)

    Pros

    Residents are wonderful. The benefits and salary ok. Nice offices upgrades in the community.

    Cons

    Unrealistic budget to work with. Highly underpaid employees. Residents are asked to pay high increases every year in rent but not given budget to give quality in return. Egotistical regionals that offer no support and undermine the ED. Regionals have longevity because they are the corporate voice and pass blame on the ED verses the real reason for the sometimes lower occupancy. High turnover with ED . When industry/occupancy drops the regionals start write ups and micro manage very negative and the corporate offices in Dallas ignore it. Again no support. The ED survival depends on if you are a part of the favored "regional click". All up to regionals it does not matter how hard you work because the Dallas offices will never know that some regionals even take credit for what the ED's accomplish to their bosses.

    Advice to Management

    Take a good look at your turnover with executive directors in certain regions. You might start asking yourself why that is. The high turnover of executive directors is not because you are hiring wrong, it is bad business not just for the employees but also for the residents. You invest in executive directors just to turn around and force a resignation or do a termination because of "made up issues "by regionals or issues out of their control. Some of which could be easily be corrected if there was a change in the regionals versus the community level. Definitely not a customer service friendly environment when your Directors in the community in all departments are threatened of termination consistently by the Regionals.


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