Capitol Federal Financial Reviews | Glassdoor

Capitol Federal Financial Reviews

Updated January 10, 2018
32 reviews

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3.5
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Capitol Federal Financial President, CEO, and Director John B. Dicus
John B. Dicus
17 Ratings

32 Employee Reviews

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  1. "CSA 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capitol Federal Financial part-time

    Pros

    Flexible, Fun, Customer Service, Relaxed environment

    Cons

    Difficult to move up in company


  2. "It’s a fun, easy job, it’s just really hard to move up and get anywhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate II in Wichita, KS
    Current Employee - Customer Service Associate II in Wichita, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capitol Federal Financial full-time (More than a year)

    Pros

    They do offer an ESOP retirement account, which can come in handy and is nice. And they have somewhat decent work hours.

    Cons

    They hire people that don’t know what they’re doing, and don’t try to help you out. You’re practically on you’re own sometimes and you can’t go anywhere with the company.

  3. "Good for getting your feet wet if you want to start somewhere in a good company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Overland Park, KS
    Current Employee - Customer Service Associate in Overland Park, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capitol Federal Financial full-time (More than a year)

    Pros

    Great benefits and good pay. They really know how to take care of employees and give them the materials to grow.

    Cons

    You have to be really passionate if you want to last. Branches can be small and can create an environment that can be confining and harsh.

    Advice to Management

    Watch out for how people behave. Don’t accept only one side of the story just because of ranking.


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Capitol Federal Financial full-time (More than 5 years)

    Pros

    At the location I worked the employees worked well together and all got along. The branch manager was extremely supportive. The job itself was easy and stress free but had it’s moments of craziness.

    Cons

    The pay is below average for a bank. The company is cheaply run often not upgrading systems or providing necessary equipment. Very stingy.

    Advice to Management

    Invest more in your employees and equipment.


  5. "Teller III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller III in Wichita, KS
    Former Employee - Teller III in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capitol Federal Financial part-time (More than a year)

    Pros

    They have great schedule flexibility and pay rate.

    Cons

    Not a big enough company to be promoted


  6. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager
    Current Employee - Assistant Branch Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capitol Federal Financial full-time (More than a year)

    Pros

    In-stores have a relaxed environment
    Learned a lot here
    Great people
    Healthcare is somewhat affordable
    Benefits are improving
    Upper management does seem to care for at least the leaders in the branches
    In-store hours are FINALLY changing and improving
    Overall, I simply love coming to work everyday

    Cons

    No one ever leaves - no room for advancement and won't move key positions from Topeka to KC Metro
    Pay - while the environment is nice and the jobs are decent the pay is under what the average pay is in the KC area- this is true for ALL positions within the company and upper management will not admit that it is a problem
    Politics - like any job there are a certain amount of politics involved but if you work hard and put yourself out there you can progress at least to Assistant Manager
    In-store hours are always awful but at least they are improving in a month or so
    Capfed will build a million dollar building in Lawrence, sponsor countless companies and events, but don't pay their employees enough to stay around
    Work-Life Balance is awful for in-stores; older people who have been with the bank for 10+ years have so much PTO that it's tough to find coverage for vacations and nearly impossible to plan longer trips where flying is involved; just really tough.

    Advice to Management

    Advancement Opportunities - create more opportunities for advancement; we know you have the space at Nall Hills to do it
    Pay - the first step is admitting you have a problem; understand that the reason you lose employees is not because of anything other than pay. I have watched countless employees walk out of your doors because you won't pay them enough or their just aren't any opportunities for advancement to make more. Most of us want houses, children and lives just like you do and we can't do that making the weak salaries you give us without staying for 20+ years.


  7. "Overall review of management, pay, benefits."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Capitol Federal Financial full-time

    Pros

    Regional management cares about employees. Flexible work schedules. Good pay and benefits.

    Cons

    Internet access is slow. Wireless access is extremely limited. Some positions are excluded from having access to outside e-mail and internet access. Upper management in Topeka is out of touch with employees outside of home office.

  8. "open new accounts and perform teller functions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA II
    Current Employee - CSA II
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capitol Federal Financial full-time (More than a year)

    Pros

    Willing to work with your schedule. Good benefits even for part time employees. Simple job requiring little effort with good hours.

    Cons

    Moves employees with little notice and without the employees input/ consideration. This throws off the work dynamics and relationships between employees. Pay is poor relative to other banks.

    Advice to Management

    Pay valued employees based on their worth and work ethic. Take employees thoughts into consideration when moving them.


  9. "Teller"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great chill environment to work at

    Cons

    Wish it had a steady 40hrs a week


  10. "Legal Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Farmington Hills, MI
    Former Employee - Collections in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Capitol Federal Financial full-time (More than 3 years)

    Pros

    Good commissions, Good hours, Nearby stores

    Cons

    Too much Gossip, Cry babies poor managment

    Advice to Management

    Start watching workers on cell phones


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