Captain D's Reviews | Glassdoor

Captain D's Reviews

Updated April 12, 2017
120 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Philip M. (Phil) Greifeld
50 Ratings

120 Employee Reviews

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Pros
  • The standards for customer service are very high (in 9 reviews)

  • easy and steady work environment (in 7 reviews)

Cons
  • Nepotism played a big factor in upper management, which hurts the stores (in 9 reviews)

  • pay raises are every 6 months depending upon your work ethic, salary is not a good enough, sometimes strict, very demanding, always rude customers (in 7 reviews)

More Pros and Cons

  1. "Guest Specialist"

    Star Star Star Star Star
    Former Employee - Guest Specialist in Decatur, AL
    Former Employee - Guest Specialist in Decatur, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Captain D's part-time (Less than a year)

    Pros

    flexible work schedule, busy most mornings

    Cons

    Not a lot of good employees


  2. "Alright"

    Star Star Star Star Star
    Former Employee - Team Member in Austell, GA
    Former Employee - Team Member in Austell, GA

    I worked at Captain D's (More than a year)

    Pros

    Friendly people, Regular customers, Free food

    Cons

    Not hugely helpful with the schedules, Not much money


  3. "Employee review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Specialist in Kingsland, GA
    Former Employee - Guest Specialist in Kingsland, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Captain D's part-time (Less than a year)

    Pros

    They work with your schedule well.

    Cons

    They have favorites with moving up and Givinget easier work.

    Advice to Management

    Let your employees do their work when they do it every day.


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  5. Helpful (1)

    "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Crew Leadee in Chattanooga, TN
    Former Employee - Cashier/Crew Leadee in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Captain D's full-time (More than a year)

    Pros

    Management is very understanding and flexible. Training is very understandible and easy to comply. The standards for customer service are very high. Customer base is very regular. You can really get to know them and their needs.

    Cons

    I cannot think of any cons except sometimes being asked to fill in for younger crew members due to school activities. Not a con for me but may be for others.


  6. "Once you step your foot in the kitchen you might quit. Not even joking."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Memphis, TN
    Current Employee - Assistant Manager in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Captain D's part-time

    Pros

    Some Coworkers are down to earth
    Free meal when you get to eat
    A little over time if you're lucky

    Cons

    Dirty and Nasty
    Drama and pettiness
    Under staffed all the time
    Not professional what so ever
    No set schedule
    Schedules made last minute
    Going up the chain never works
    Depending on yourself and maybe a few good others

    Advice to Management

    Leave the drama at the door. Let employees work independently. Coach crew members to be more, just because they don't have to do a certain job doesn't mean they can't be taught. Reward hard working employees. Be fair and show respect to everyone. Don't single people out in front of others. Work with crew, get in and put forth effort to do it on your own without making crew do every little job you don't want. Pick and choose the right battles. Make weekly cleaning tasks and see them through. If I was the CEO I'd shut down like 90% of my stores. Quality isn't a factor, just rotten food. But it has to smell first before tossed or it's waste to them. Some stores I'd never step foot in again, some are decent. But all stores need something because the company just doesn't care.


  7. "Good place for young people in collage or highschool"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Captain D's full-time (More than 3 years)

    Pros

    Good place to make a little money if you're in school or part time good food playful environment employee discount

    Cons

    Mom and pop work culture little opportunity for advancement very low wages watch and learn training part time insurance was terrible

    Advice to Management

    Focus of leading by example build a strong support system through showing dedication follow rules 24/7 press corporate for more regular employee incentives


  8. "Not a Great Place to Work - Director Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Nashville, TN
    Current Employee - Director in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    They have benefits, the company is expanding. Just like any job, if you have a good supervisor, you should not have too many issues.

    Cons

    -Benefits are expensive and below average. The health alone is below industry standards. I believe the company pays very little for benefits compared to other companies.
    -Pay is generally lower than competitors, but is variable, I believe the company leadership is paid very well. Middle and lower management not so much.
    -Upper management has lots of turnover so don't get attached to anyone.
    -If you are in Operations, there has been no COO for sometime and other departments push Operations around. Same can be said for other departments without a chief officer.
    -Purchasing is aggressive, often times taking a leadership role in how things should be done. This leads to a great amount of conflict on all fronts.
    -The new accounting team is terrible. Most of them dress unprofessionally, expense checks are slow, reports on spending are few. They were clearly much cheaper than the system previously in place.
    -There is always drama around any bonuses paid by the company. Annual bonuses are given out in April or May for the previous year - which is Super Slow. Of course if you are not with the company, no bonus is paid.
    -If you leave they will be angry and not give you your vacation pay. You must quit without notice (go on vacation and not come back) to get paid. The vacation policy was the brain child of the latest CFO and is causing issues within the company.
    -If you are not an HCE, 401k match is VERY low, well below industry average. I believe it is about 1/2 a percent, but it is only given based on "company performance" and varies annually.

    Advice to Management

    Put a strong COO in charge, purchasing needs checks and balances. Remove the vacation accrual policy and put a system in line with industry standards. Evaluate current talent better to determine whom should be moved up. Bonuses should be clearly defined with realistic goals.


  9. "Restaurant manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Millington, TN
    Current Employee - Anonymous Employee in Millington, TN
    Recommends

    I have been working at Captain D's full-time (More than 8 years)

    Pros

    It's a great company they treat everyone like family.
    It's a company that treats everyone equal both employees and customers

    Cons

    As a manager there are times that you are an acting crew member as well as running the restaurant.

    Advice to Management

    Always do your best and treat everyone equal
    No matter what type of day your having always keep the inviorment with a happy feeling. The happier the crew the better the work


  10. "all in all terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Moultrie, GA
    Former Employee - Cook in Moultrie, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Captain D's full-time (Less than a year)

    Pros

    easy and steady work environment. good for beginner restaurant experience.

    Cons

    there is allot of unprofessional employees and even management there. also there is a high amount of drug usage at them stores

    Advice to Management

    be more blunt and forward and also motivational towards your employees


  11. "It pays most of the bills... most of the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Manager in Winchester, KY
    Current Employee - Restaurant Manager in Winchester, KY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Captain D's full-time (More than a year)

    Pros

    Only pig is in the beans or on a loaded baked potato.

    Cons

    Explicit explicit explicit... I mean every job has a bad day or two but 14 in one week man them numbers SUCK!

    Advice to Management

    D.T.A. (don't trust anybody) Not your AD's, GM's ARM's, AM's, RM's, Counters, Kitcheneers.


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