Capterra Reviews | Glassdoor

Capterra Reviews

Updated June 29, 2017
32 reviews

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4.4
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Michael Ortner
27 Ratings

32 Employee Reviews

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  1. "A very rewarding and results-driven environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capterra full-time

    Pros

    The company culture here is very strong! It's a very flexible schedule and they really value their employee satisfaction. If you put in the work they value your opinions and suggestions. Everyone is super-friendly and so helpful. The management is also very involved with all the subordinates which is atypical.

    Cons

    There are no offices or cubes so if you are not comfortable with an open space environment then this is not the place for you.

    Advice to Management

    Keep up the great work! Although, we are now expanding I hope the management continues to be as involved as they have been so far! You guys truly built a phenomenal atmosphere.


  2. "Still figuring it out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capterra full-time

    Pros

    Motivated staff, willing to go above and beyond to get the job done. However, a lot of the staff is junior so there isn't a lot of experience/ideas coming in from other organizations which can make it a little less progressive than it could be.

    Cons

    People are working in their team bubble, without a cross communication with other teams and without a clear view of how they are contributing over all mission. Senior management knows this but aren't facilitating change or leading by example,

    Advice to Management

    Let go of the reigns a little. Give Management the tools and INFORMATION to do their jobs and then trust them to do so. Fresh ideas and a fresh set of eyes will help.

  3. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capterra full-time (More than a year)

    Pros

    One of the best company cultures I have ever experienced. Everyone is kind and insanely helpful, and really wants to product the best work.

    Cons

    Some managers are only in their roles because of shifts after the Gartner inquisition. They were moved onto new projects without the proper experience in the field, simply because they had been at the company a long time. Senior team members can be more helpful than your manager due to this.


  4. "No longer a "best place to work""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capterra full-time (More than 3 years)

    Pros

    - Most managers are excellent and good at listening to their employees' needs
    - You'll get to work with really smart people
    - Relaxed environment about vacation and working at home
    - Emphasis on where YOUR career is going
    - Great industry to be in right now

    Cons

    - Everything wrong with Capterra comes down to Gartner
    - Expect terrible bonuses and raises every year, regardless of performance. Poor performers get squat. Unless you're management, great performers get pennies.
    - Hiring takes months for no good reason
    - Company decisionmaking in the C-Suite is no longer communicated to employees
    - "Boys Club" mentality trickles down from Gartner into Capterra
    - Gartner execs do not take feedback well. Culture of blame and shame.

    Advice to Management

    Put up thicker walls between Gartner and Capterra before you lose all of Capterra's good people from pre-acquisition. This is going to be especially important after the CEO leaves.


  5. Helpful (1)

    "An uplifting culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Analyst in Arlington, VA
    Current Employee - Software Analyst in Arlington, VA
    Recommends
    Positive Outlook

    I have been working at Capterra part-time (More than a year)

    Pros

    The environment is great and I learn so much!

    Cons

    The location is a hard place to park at.

    Advice to Management

    None!


  6. Helpful (1)

    "Fulfilling job and talented staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capterra full-time (More than a year)

    Pros

    The vast majority of staff work very hard to contribute to their teams. I always feel challenged and there is a distinct entrepreneurial spirit that encourages employees to explore different projects and lines of business. The business side is very transparent and I trust my supervisor has my best interest at heart. The salary is fair and hard work is rewarded.

    Cons

    It's difficult to get to know other members of teams unless you work directly with them on a project. There are many demands and priorities that are placed on us from our parent company, and additional staff is needed to address those needs.

    Advice to Management

    Hire more people, quickly. Identify areas and projects that can be serviced by temporary staff if needed (data projects, reporting, etc.) and bring on short term staff for temp-to-hire positions.


  7. Helpful (3)

    "Questionable Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capterra (More than a year)

    Pros

    Capterra pays well and offers great competitive benefits. The office as a whole is friendly and has a "young, hip" vibe.

    Cons

    There's an overall lack of communication from the top down. Regardless of the reasoning (growing pains, navigating a new corporate structure, unwillingness to relay certain pieces of information, etc.), it makes management seem disorganized and unprofessional. There is also a lack of accountability for this resultant disorganization. The best outcome of this has been scapegoating "corporate," and the worst outcome has been harsh defensiveness with no willingness to address a particular issue.

    I vacillate between genuinely enjoying my work and the results I produce and feeling extremely devalued as a worker and individual on a weekly basis. Operating between these extremes results in coming to work enthusiastic to share my thoughts and ideas for a project on one day and the next day feeling like turning in my two weeks notice because of a strange and uncomfortable interaction with management.

    In all fairness, lack of communication seems to be a common thread in many "Cons" sections in many companies' reviews on Glassdoor. But as a company that so often touts itself as an organization that actually cares about its employees and is therefore a better place to work, this particular issue feels almost personal in its negative impact.

    Advice to Management

    - Communicate expectations to other managers/teams and direct employees
    - Accept responsibility for problems when management is at fault, or at the very least address employee concerns actively and sympathetically

  8. "Great company made up of great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capterra full-time

    Pros

    - Everyone is nice and respectful to each other, even management.
    - Fun bonding events and plenty of snacks in the kitchen.
    - They listen to new ideas and encourage the growth of employees.

    Cons

    - None, really. I wish my salary was higher, but doesn't everyone? Capterra is honestly the best place I have ever worked for.

    Advice to Management

    - Keep it up!


  9. "Great employees, questionable leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Capterra full-time (More than a year)

    Pros

    Easy to fall in love with the office space, employees, and benefits/perks. Plenty of outside the office activities to build team morale and camaraderie. Great company if you're fresh out of college, inexperienced, and looking to work in a fun town with young people, lots to do and close proximity to DC.

    Cons

    Lack of insight into career trajectory (no true promotion path or advancement plans), professional development or guidance. If you're looking at this company as a way to gain valuable experience or exposure, think hard before making the move or taking the job. Leadership does an amazing job of "selling" the culture, their support of the employees, and open collaboration, but if you disagree with an idea or approach, things change quickly. Be cautious.

    Advice to Management

    If you're going to meet as a leadership team to discuss thoughts on an employee, try doing so in a way that limits the chance of that employee overhearing you insult or speak lowly of them. Perhaps meet offsite or after business hours, but definitely do not meet in the office, during business hours while employees can easily overhear the discussion.


  10. "An Awesome Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Arlington, VA
    Current Employee - Marketing in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capterra (More than a year)

    Pros

    Capterra treats its employees like adults. It's an open office with lots of flexibility (schedule, dress code, vacation time), which allows people to focus on results instead. Awesome, driven coworkers who all are gunning for the company's success. Lots of face time with supervisor and management. Free snacks, standing desks, great company events and pretty great benefits.

    It's been a cool experience to be a part of a company that has a startup feel and is growing so quickly.

    Cons

    Like any company that is growing very quickly, there are growing pains. The biggest of these I'd say are breakdowns in communication among teams. Because the company is growing so quickly, lots of time team members (and even team leads) are unaware of what other teams are doing. Each team sometimes feels like it's moving in its own direction.

    Advice to Management

    Communicate clearly and often. Develop a unified strategy for the company, then break down what projects each team needs to work on to follow that strategy.


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