CaptivateIQ Reviews
85% would recommend to a friend
(107 total reviews)
Mark Schopmeyer and Conway Teng
96% approve of CEO
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Found 107 of over 111 reviews
Updated Nov 21, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Clearly committed to intentionally designing and fostering a great culture for all employees" (in 16 reviews)
Ratings by Demographics
This rating reflects the overall rating of CaptivateIQ and is not affected by filters.
- 5.0Aug 23, 2023Sr. Technical Solutions ConsultantCurrent Employee
Pros
Unlimited PTO, great benefits (including free health insurance), awesome culture!
Cons
No complaints about my job here.
1 - 3.0Nov 21, 2023Senior Software EngineerFormer Employee, less than 1 yearSan Francisco, CA
Pros
- Great Meeting Balance - Very Deliberate Roles - Great Compensation
Cons
- Misplaced Skill Set - Organizational shift right after joining
- 4.0Oct 31, 2023Customer Success Manager (CSM)Current EmployeeAustin, TX
Pros
Great people to work with and opportunities to work cross functionally
Cons
Right now there is a lot of change in management and leadership
- 1.0Oct 5, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
All that remains is the quality of the coworkers.
Cons
Culture has gone absolutely into the gutters. Leadership struggles to make quality decisions. Lay off after lay off. No raises going into the new fiscal year. I have very little faith in the company’s ability to operate in the long term.
6 - 4.0Jun 15, 2023Customer Success Manager (CSM)Current Employee, less than 1 year
Pros
I love the culture here! My last job made a fuss about how difficult working remotely was, but our department has figured it out pretty nicely. Teams are very collaborative and communicative within and across departments. Management encourages the team to take PTO and doesn't expect any overtime or after hour responses from us. Taking this job has worked wonders for my mental health
Cons
It is a startup (depending on who you are that can be a pro or a con), so the benefits leave a bit to be desired (no 401k match) but they do have some great stipends for learning, office setup, etc. We have some processes established but are also changing things frequently, so you have to be flexible.
4 - 3.0Jan 25, 2023Customer Success ManagerCurrent Employee, more than 1 year
Pros
The cross-collaboration is great - your teammates want to see and help you succeed. You have the ability to build processes (also a con as there's a lot not built out optimally).
Cons
Management is less experienced with little diversity. Would prefer to see more women and POC in leadership roles. Pay is decent but not as competitive as other start-ups - also, this year's raises were very disappointing (and employees were not communicated about this ahead of time - even if you receive ratings exceeding expectations, it's not valued so why keep it up?). CSMs are asked to do a lot more than expected - the role has evolved very quickly as it now includes project management. You're also given asks from various departments to email your customers almost weekly, which will likely decrease their interest in opening your emails in the future. Work/life balance gets challenging in busier times, especially Q1 and Q4.
8 - 2.0May 24, 2023Software EngineerFormer Employee, more than 3 yearsSan Francisco, CA
Pros
Very collaborative environment, interesting problems, fun team overall
Cons
On top of layoffs, the focus on performance management has been a total killer in team morale. We used to focus on the positive and now it's how you messed up over and over under the guise of efficiency.
6 - 5.0Oct 20, 2022Senior Product Solutions ConsultantCurrent Employee, less than 1 year
Pros
It's very clear the management at CIQ cares about their employees. The atmosphere is very open and leaders are welcoming of differing opinions/insights. A lot of highly skilled people work here. Everyone I've encountered is very kind and happy to share their knowledge with the rest of the team. Some of my favorite perks are: -Unlimited PTO -Quarterly mental health days -Home office stipend -Virtual social events to bond with other teams -Almost 2 weeks off around Christmas -Great work-life balance (because of all of the above) -Competitive pay -Childcare stipend to help ease the financial burden -Great healthcare benefits CIQ has a great product that they are constantly improving. There are a lot of great investors with a vested interest and the company is making sure the product out-performs competitive products wherever possible. I sense the company having a long and prosperous future.
Cons
No 401k match. Company is still newer so policies/processes are still being formulated.
1 - 5.0Jun 8, 2023Professional Services ConsultantCurrent Employee, more than 1 year
Pros
Company really understands and caters to fully-remote work, leadership is very transparent.
Cons
No Retirement 401K match at this time
- 5.0May 12, 2023Professional Services ConsultantCurrent Employee, more than 3 years
Pros
Amazing team, amazing leadership, amazing future
Cons
There really aren't any I can think of
CaptivateIQ Reviews FAQs
CaptivateIQ has an overall rating of 4.4 out of 5, based on over 111 reviews left anonymously by employees. 85% of employees would recommend working at CaptivateIQ to a friend and 79% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
85% of CaptivateIQ employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CaptivateIQ 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at CaptivateIQ to be career development, senior leadership, benefits and the cons to be management .
