CarGurus Reviews | Glassdoor

CarGurus Reviews

Updated June 20, 2017
46 reviews

Filter

Filter

Full-timePart-time

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Langley Steinert
42 Ratings

46 Employee Reviews

Sort: PopularRatingDate

  1. Helpful (2)

    "Truly a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time (Less than a year)

    Pros

    -Free, Hot Catered Lunches
    -Kitchen stocked with healthy snacks
    -Beautiful, open-concept office
    -Free Gym Membership at Cambridge Athletic Club
    -Biweekly Happy Hours
    -MBTA Pass/Parking at Galleria
    -Tuition Reimbursement as of Day 1
    -Medical Dental Vision as of Day 1
    -16 Weeks of Maternity Leave
    -4 Weeks of Paternity Leave
    -Dry Cleaning drop off/pick up
    -Manicurist/Barber Visits

    Cons

    The only con that I could think of is that they didn’t offer a 401(k) match, but we asked, they listened, and there’s finally a company match!

    Advice to Management

    -Keep focusing on actively mapping out career paths for us employees.
    -Continue sending out those company surveys, actually listening to feedback, and implementing changes based on the feedback – it makes us feel acknowledged and empowered!
    -And lastly, the town halls, lunch-and-learns, and assemblies are extremely helpful – please continue to hold these no matter how much we grow.


  2. Helpful (2)

    "High Growth Company - Always finding ways to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time (More than a year)

    Pros

    1. People - best in class
    2. Product - best in class
    3. Culture - result of 1 & 2
    4. Upper Management & Leadership - tirelessly working to address employee concerns and quickly make adjustments. Plus, running a successful high - growth company
    ex. employees wanted 401K matching, we now have 401K matching!

    Cons

    Fast growth and success creates change which some will embrace and others will resist. A 40 person company operates much different than a 300+ person company.

    If you want a job that is the same everyday, doesn't challenge you or create growth opportunities, then look elsewhere. If you want to work with highly intelligent people, tackle complex problems and create great solutions, then I would apply to CarGurus.

    Advice to Management

    Keep up the great work!

  3. Helpful (6)

    "Masters Of Misdirect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Cambridge, MA
    Former Employee - Sales in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarGurus full-time (More than a year)

    Pros

    Coworkers, free food, parking, happy hours,

    Cons

    Pay plan changes that reflect metrics and not actual sales skills/ numbers, no clear vision for the future and they more and more are becoming just like the competitors they said they would never be like.

    Advice to Management

    Listen to your employees. Promote from within when someone deserves it, not because they are just buddies with upper management. Stop selling lies to people about pay and perks.


  4. Helpful (2)

    "Closed door management and shady practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dealer Account Executive in Cambridge, MA
    Former Employee - Dealer Account Executive in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarGurus full-time (More than a year)

    Pros

    Free lunches and great peers

    Cons

    Used to be a great place to work but new management operates behind closed doors and constantly changes direction in a way that benefits revenue over employees. Quick to remove people from teams and the company without warning. I would have been happy to recommend people to this company for the longest time but now I would steer someone elsewhere.

    Advice to Management

    Start listening to your sales people and account managers. They know what car dealers are actually experiencing. Your SaaS management style doesn't always apply to these folks and it hurts the team as well as your business.

    CarGurus Response

    Jun 8, 2017 – VP People and Talent

    Thank you for taking time to provide feedback. We'd love to hear more about your experience and how we can improve. Please feel free to contact me directly to provide additional feedback.


  5. Helpful (1)

    "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time (More than a year)

    Pros

    Free lunch, snacks, gym membership. Subsidized transportation costs. Incredibly smart people, fun work culture. CEO has a clear vision for the company and C-Level has made great strides in being more transparent with employees.

    Cons

    People who need a clear path for professional growth may get frustrated here as teams and responsibilities are constantly being adjusted and changed as the company gets larger. Review process needs a lot of work (should be a 360 review that allows for management feedback). No 401K matching. New products/processes/systems take longer than they should to implement because of Engineering shortage, however this is actively being worked on by recruiting, so hopefully will be resolved soon.

    Advice to Management

    The culture is definitely different now that HQ is split into two offices. In an ideal scenario it would be great if we could find a space large enough for everyone.


  6. Helpful (4)

    "Playing favorites."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CarGurus full-time (More than a year)

    Pros

    Free lunch and office

    Cons

    I thought this company was really promising when I first started, but the more time that went on the more dysfunctional it became and the more the lack of communication became a serious issue. They play favorites and promote the people who they like over people who are qualified for the job. Senior management is the worst I have ever experienced.

    Advice to Management

    Stop comparing to trip advisor and hired qualified people.

    CarGurus Response

    May 16, 2017 – VP People and Talent

    I'm sorry to hear you are frustrated. I'd be interested in getting your feedback directly if you would like to reach out to me.


  7. Helpful (9)

    "Chaotic start up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarGurus full-time (More than a year)

    Pros

    Good benefits, perks, office and people

    Cons

    Upper management is so unorganized that little tasks become chaos. The pay is okay, but not for the stress day in and day out. I had high hopes working here, but honestly it's just another unorganized start up with big ideas and no way to put them into action.

    Advice to Management

    Focus on one thing at a time and fix one problem before creating six more.

  8. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at CarGurus full-time (More than a year)

    Pros

    There are free lunches everyday. People on the floor are nice. Beer on Tap. Free Snacks.

    Cons

    People aren't what they seem. Management plays favorites are deceptive. Becoming corporate and process just for process. Few opportunities. Limited leads. No new products that work.

    Advice to Management

    Be honest.


  9. Helpful (2)

    "Still Great Place to work but overhiring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at CarGurus full-time

    Pros

    Great Culture. Great Product. Free Lunch.

    Cons

    The Sales strategies are coming into question.

    Advice to Management

    None


  10. Helpful (2)

    "CarGurus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dealer Account Specialist in Cambridge, MA
    Current Employee - Dealer Account Specialist in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time (More than a year)

    Pros

    Amazing culture and benefits with a laid back management approach. Continuous career development and great to be a part of a company bringing transparency to a notoriously shady industry.

    Cons

    In a transition period for the structure of the organization but doing a great job of being transparent with employees.


Showing 46 of 47 reviews
Reset Filters