CarMax Reviews in Albuquerque, NM | Glassdoor

CarMax Albuquerque Reviews

Updated March 7, 2017
9 reviews

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Albuquerque, NM Area

2.0
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CarMax President & CEO Bill Nash
Bill Nash
1 Rating

9 Employee Reviews

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  1. Helpful (1)

    "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly coworkers, management helps you learn the role and gives a decent training program. 6% 401k match and vested immediately

    Cons

    Many employees are overworked due to having to come in on their days off to make sales. Very micromanaged.

    Advice to Management

    Have better structure in the training program.


  2. "Micro managed nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Albuquerque, NM
    Current Employee - Sales Manager in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook

    I have been working at CarMax full-time (More than 5 years)

    Pros

    Cool people. Room for advancement good pay

    Cons

    Horrible upper management. Company will save money by making middle management cover multiple departments.

  3. Helpful (1)

    "Good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 5 years)

    Pros

    Working as a sales consultant at CarMax is an easy gig for an experienced sales person. There are full benefits just like any large corporation.

    Cons

    Be prepared to be bored. They often over-staff so it is a long time between customers. CarMax requires commission sales people to attend numerous meetings and reviews every week, without paying an hourly wage to attend. These are ongoing training meetings that go over the same things repetitively. CarMax also uses commission sales staff to take care of appraisal customers and they do not get paid. The appraisals on current vehicles often come in lower than the customer expects. Then they fill out a negative survey on you, in which you get blamed. Often the sales person has 5-7 appraisals in one day and doesn't make a cent. The uniforms are see-through, shapeless, polyester and very hot. The heat on the lot can reach 115+ degrees. It is unbearable in summer and not healthy. The showroom is noisy with loud music and fluorescent lights. Not a healthy work environment for 50+ hours a week. Only one out of 6 weekends off. The company takes advantage of commission staff and does not consider the difference between hourly & salary staff. Much time is spent persuading management to fix the cars to standard. This is a difficult work environment for independent self-motivated sales people. Be prepared to be micro-managed.

    Advice to Management

    Stop being in denial about how the managers and employees really feel about the job. The typical corporate response is the most frequent, but it is demeans a persons value. Back up the long-term committed employee, not the customer who has their own agenda. Approach all staff with faith in them, and with understanding that working with the public is often very difficult and can be very taxing. Do not jump to conclusions with anger and blame without having all the information. Pay the consultant for appraisals that get traded in. They did the work! Allow more Sundays off. Do not make commission sales people spend extra time behind the sales floor, like speaking repeatedly to 3-4 managers over a week to get a car up to standards. Do not treat commission sales people the same as hourly or salary staff. If you want to keep good sales people, treat them as if they are. Do not treat them the same as the newly hired with no experience. Start training the GM's to be more open minded instead of being corporate robots.


  4. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Albuquerque, NM
    Current Employee - Sales Consultant in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Nice work environment. Continues Training.

    Cons

    Lowest pay in the industry - only $150 per car, they force you to sell the sub-par Extended Warranty to make money.
    Pay you minimum wage if you dont sell a car and then make you pay it back on the next check
    The company has been in operation for over 20 years but has had only a $10 pay increase for the sales employees 5 years ago

    High priced cars.. that can never be finance through a 3rd party lender

    Very Resist organization and management style, god help you, if your not white

    Advice to Management

    Stop feeding your wall street investors and start feeding your employees, may be then the customers might see the brighter side of car buying.


  5. "Robotic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Sales Consultant in Albuquerque, NM
    Current Employee - Automotive Sales Consultant in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Great employees, great benefits, 401k matching, stock options. Peers definitely care about each other on a personal level and not just work related.

    Cons

    Corporation ran so things are always trying to be made "efficient" when they really just make it harder to earn money.

    Advice to Management

    Let us be in charge of our own development. Not just being told a generic way to improve.


  6. "No work to life balance and you constantly get calls from the store on days off, return policy 100% screws over sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    It's decent money and most other salespeople were genuinely good people. Not incredibly stressful most of the time. Most days were alright.

    Cons

    The hours are horrendous, return policy means you lose half if they work with someone else on your day off. Inventory let cars through that absolutely should not have been put on the lot. Customers think they finance people with terrible credit and waste your time. Appraisal offers are almost always terrible. The clientele was bottom of the barrel, 9/10 had abysmal credit, creepy touchy old men, very terrible people walking through the doors. Once sold a car to a very drunk man and was reprimanded for "assuming" he was drinking, even with bottle sitting under the desk with him. Way too focused on quantity over quality.

    Advice to Management

    Support salespeople who are working with a customer who makes them uncomfortable. Don't act like it's inconvenient when they ask for help, it is literally your job. Stop with the 10 hour shifts and making people feel bad for being on their lunch break when it's busy, your employees aren't robots.


  7. Helpful (1)

    "AWESOME Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    Great corporate environment, most of the co-workers and management are real team players, more than most. Casual uniforms, great internal discounts.

    Cons

    Work/Life balance. If you don't make the commission you need before pay day, you'll work open to close every day to get it. During those bad times, if you divide out your pay by the hour, it's very low.

    Advice to Management

    Be a team player as much as you are a coach.

  8. "Great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Albuquerque, NM
    Current Employee - Sales Consultant in Albuquerque, NM
    Recommends
    Approves of CEO

    Pros

    Fortune 500 #32 company to work for.

    Cons

    Full commission sales can be unpredictable sometimes.

    Advice to Management

    none


  9. "Great culture, but losing its direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    No opinion of CEO

    Pros

    Good training. Good feedback system. Positive encouragement. Decent but expensive benefits. Excellent website and tools to work with.

    Cons

    Carmax is making as much or even more per car than reputable dealers, but pays its sales people about 20% of what they should be making per car. Also, their mechanic shops have cut a lot of corners + the mechanics were converted to hourly, effectively cutting their average pay by about $10k annual. Nothing sucks like telling a customer how great quality Carmax cars are only to have your customer angrily walk out because the car is not of acceptable quality.

    Advice to Management

    Pay your people what they are worth and bring back the quality and prices that made Carmax a name worthy of respect.


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