CarMax Reviews | Glassdoor

CarMax Reviews

Updated February 24, 2017
1,061 reviews

Filter

Filter

Current Employees

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
CarMax President & CEO Bill Nash
Bill Nash
45 Ratings

1,061 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Working on the customers time so there isn't always a healthy work life balance because sales is entirely commission based (in 64 reviews)

  • Long hours in the beginning months (in 93 reviews)

More Pros and Cons

  1. Helpful (1)

    "a good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax part-time

    Pros

    good benefits and teamwork environment.

    Cons

    work life balance is hard


  2. "current"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    family oriented, flexibility in hours

    Cons

    low hourly wage, only one financial office


  3. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Oxnard, CA
    Current Employee - Sales Consultant in Oxnard, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 5 years)

    Pros

    Helpful management team, always willing to assist with all situations. So much training to make you better.

    Cons

    Commission can be more. Doesn't seem fair compared to the profit margin.

    Advice to Management

    Great job coaching everyday.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Norcross, GA
    Current Employee - Sales Consultant in Norcross, GA
    Recommends

    I have been working at CarMax part-time (Less than a year)

    Pros

    High Integrity Culture, Flexible, Helpful Co-Workers & Management, Highly Reputable Company, Comprehensive & Ongoing Training, Very Good Processes in Place.

    If you love cars and enjoy the challenge of 100% commission sales but don't like the traditional haggling headaches of car selling, this is a great place to work. I particularly love it as a part time gig. Feels almost like being an independent contractor because of the flexibility. FYI, I used Glassdoor info to help prepare for interviews and get realistic salary info for commissioned sales structure. Info available was very helpful and accurate.

    Cons

    Low Pay for Skills Required, Work Almost Every Weekend, Need to Be Highly Available to Make Decent Money

    If I really needed the money to pay my bills, I wouldn't like it. I'm in the twilight years of my career so this is perfect. The money is supplementary. So working with a customer for 4-6 hours....or with several customers in a week... and having nothing to show for it is annoying but not really painful. I like the challenge, like the company's culture, and most of the people...and get paid enough for it to be worthwhile. Car selling process can be long and complex. Customers often have to make 2-3 separate visits to get a car. They generally expect to be able to come and do business whenever the store is open and part of the challenge is to garner enough loyalty from them to meet you halfway and honor an available appointment time with YOU to avoid losing too much money in split deals.


  6. Helpful (1)

    "Sales consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax part-time (More than 3 years)

    Pros

    Easy part-time job. The pay is really good during tax season and the summer.

    Cons

    Managers are not the greatest. They tend to micromanage a lot now days. There are some good ones but It really depends on who team you are on. I would not recommend this as a full time job. Great for tax season and summer after that I recommend finding something more stable.

    Advice to Management

    Trust in your team. Micromanaging at every level is not okay. It creates a lot of stress and chaos for everyone. Also, get rid of that silly club membership. Some guys are really tricking the system to achieve the membership 😔. I recommend just promoting individuals in general! A lot these guys work hard and deserve to be rewarded without having to cheat their way to the top.


  7. "Paralegal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal
    Current Employee - Paralegal
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 5 years)

    Pros

    Pros: Integrity of Policy and Procedures; Company Pride; Development of Associates; Opportunities for Advancement; Involved & Invested Management

    Cons

    Salaries for some positions seem lower compared to industry standards. However, this is not true across the board.


  8. "Micro management extreme"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Clackamas, OR
    Current Employee - Senior Consultant in Clackamas, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Ability to make a great living, people you work with are great

    Cons

    management, micro manages excessively,

    Advice to Management

    be leaders not managers!


  9. Helpful (3)

    "Great PT job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BOA in Laurel, MD
    Current Employee - BOA in Laurel, MD
    Recommends

    I have been working at CarMax part-time (More than 3 years)

    Pros

    flexible work hours. Great work culture. Company has their stuff together, always growing. If you are looking for a PT job that could definitely turn into a FT job, this company is for you!

    Cons

    money, the pay could be better, especially because the company makes a lot of money overall. Also,company forces to do monthly reviews. This is great for FT, workers, but PT...?

    Advice to Management

    Pay BOA'S more!


  10. "Reconditioning Associate II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reconditioning Associate in Hickory, NC
    Current Employee - Reconditioning Associate in Hickory, NC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Great Benefits and welcoming work environment.

    Cons

    Not much room for advancement at Satellite Locations and often too much workload for the pay.

    Advice to Management

    Listen to your employees and try to make sure they're compensated and taken care of for the effort they put forth.


  11. "Carmax Reconditioning employee for a satelite store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    lots of room to grow career.

    Cons

    Low entry level pay slow to move up in company.

    Advice to Management

    take more of interest in employees careers



Showing 1,061 of 1,799 reviews
Reset Filters