CarMax Reviews | Glassdoor

CarMax Reviews

Updated October 16, 2017
202 reviews

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CarMax President & CEO Bill Nash
Bill Nash
18 Ratings

202 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Consultant in Costa Mesa, CA
    Former Employee - Service Consultant in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    Benefits are decent before I left who knows now, they always cut corners to make the share holders happy

    Cons

    CarMax is great at selling cars but there operations and service department is a joke. they hire managers with no automotive experience and want them to strictly follow their SOPs (standard operating procedures) blindly regardless of how it affects the business. Because if you do anything other than drink the kool aid you are getting canned. every good employee I ever worked with that cared was fired or about to be fired if they didn't leave themselves. CarMax is a good stepping stone to work in a REAL dealership where you can make REAL money.

    Advice to Management

    Advise to management? Get out while you can.


  2. "Not the sort of place I would want to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax as a contractor

    Pros

    OK place to work. The business is pretty simple, it's a chain of used car dealerships.

    Cons

    The overall feeling was one of stagnation. Processes and practices pretty settled, no willingness to change and not the sort of place an employee could grow. There was a pronounced high school feeling with lots of cliques, snobbish attitudes and not a team focused atmosphere. Diversity was minimal and older workers not well represented.

    Advice to Management

    Change! Break up the set clusters of people who are forming cliques that don't welcome new employees and in fact make their learning curve more difficult. At the end of my contract they offered an extension but I felt it was time to move on to a more hospitable environment.

  3. Helpful (1)

    "Speaking from experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Hillside, IL
    Current Employee - Sales Consultant in Hillside, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Easy job to get but, you won’t stay long. This would be a good job for a kid fresh out of high school. Simply because it’ll give them a bit of experience in the work world but won’t be too good of pay.

    Cons

    Not a stable job worth working. If you have bills or obligations this won’t work too well because you’ll never now if it’s going to be a good week or but week with commission pay

    Advice to Management

    They feel as if all employees are disposable based on there feelings, so it gives you no choice but to leave which is what I did. Save yourself the trouble!


  4. Helpful (1)

    "Pay is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Gilbert, AZ
    Former Employee - Sales Consultant in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    You work with some pretty good people

    Cons

    Compensation structure is archaic and I never felt like the company really was moving forward. Company is tired and the showrooms show it. Every carmax is like walking into the 90s all over again. So ugly and uninviting. The break room was worse.

    Advice to Management

    Change compensation structure to keep your top performers. I was paid way too little for the amount of work I Did. For selling cars I made less than selling cell phones. Way less. I tried it for a year and there is no work life balance. Don't let them fool you. Sales consultants will work 50 plus hours a week. Stop telling people otherwise in interviews.


  5. "AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Virginia Beach, VA
    Former Employee - Business Office Associate in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CarMax part-time (More than a year)

    Pros

    The Work. Loved the work itself, fast paced environment

    Cons

    The people.
    Workplace Bullying, management victim blames.

    Advice to Management

    Treat Associates with Respect


  6. "System Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax full-time

    Pros

    They can pay well if they are desperate to fill a slot

    Cons

    Work hour expectations are insane

    Advice to Management

    look at how many people leave


  7. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Arlington, TX
    Former Employee - Sales Consultant in Arlington, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax part-time (More than a year)

    Pros

    Grateful customers; work with lots of customers. Loved the job & sold lots of cars.

    Cons

    Micro-management is the company model. All sales consultants would sell more cars without all the nagging. Managers take the fun out of selling. Did not like the managers breathing down my neck every minute of the day. They could be replaced by using prison guards.

    Advice to Management

    If you train employees properly; micro-management is not necessary. Managers should be working more on helping sell more cars. Most all employees have the same complaint - too much micro management and not enough high fives. They are only there to tell you everything you do is wrong, even if you are selling loads of cars. They even nag 20 year veteran employees. Unbelievable. I would not want a manager's job - it is nothing but negative all day long & they are paid peanuts. What kind of person strives for this kind of job? They should be prison guards, if they love lording over people. Mr. Bill Nash, change your sales model, if you want to retain good people. Employees put up with a lot of grief for the little pay you contribute to their paychecks.

  8. "No interest in College students or creating a nice place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax part-time

    Pros

    The surface sounds great. Top 100 company, decent pay, good benefits, lots of internal growth available.

    Cons

    You're at the mercy of inept management to grow, no one there is really happy. Training takes FOREVER (6 months!)

    Advice to Management

    Realize your current culture is venomous and cancerous. You keep employees who have zero dedication to the company.


  9. "Don't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Used Car Salesman in Saint Louis, MO
    Former Employee - Used Car Salesman in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax (Less than a year)

    Pros

    The work schedule is flexible.

    Cons

    Pay stinks. I sold a $31,000 BMW, and received less than 1% commission.

    Advice to Management

    Pay your employees better, and people will stay longer.


  10. "Senior Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales in Greenville, SC
    Former Employee - Senior Sales in Greenville, SC
    Recommends
    Positive Outlook

    I worked at CarMax full-time (More than 5 years)

    Pros

    Stress free environment, worked at my own pace and and always learning new ways to make ncrease income

    Cons

    Needed more sales managers on the floor

    Advice to Management

    Management needed more time off.


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