CarMax Reviews | Glassdoor

CarMax Reviews

Updated February 21, 2017
214 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
CarMax President & CEO Bill Nash
Bill Nash
6 Ratings

214 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Working on the customers time so there isn't always a healthy work life balance because sales is entirely commission based (in 64 reviews)

  • Long hours in the beginning months (in 93 reviews)

More Pros and Cons

  1. "Good Life Learning Experiance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time

    Pros

    It is possible to make lots of money as long as you don't make more then the managers...

    Cons

    Terrible QA. Most of the cars there should not even be on the lot.

    Advice to Management

    Stop cheating customers and lying to them.


  2. Helpful (1)

    "Business Office Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CarMax part-time (Less than a year)

    Pros

    Open door policy and feedback opportunities from managers and coworkers

    Cons

    Pay is much lower than comparable positions at other companies, training consists of watching videos and very little hands-on learning


  3. Helpful (1)

    "The most important review you will read on Carmax"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Costa Mesa, CA
    Current Employee - Sales Associate in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CarMax full-time (More than 5 years)

    Pros

    training and pay as consultant is competitive

    Cons

    first off, the cars. Carmax will offer more than most dealers but at what cost? you will spend your days selling through mismatched paint, cars that have to be jump started, and "valuemax" cars that should've seen a junk yard crusher. Want a question answeres? better go "partner" with someone else. Remember the scene from office space where everyone asks the dude about his TPS reports? thats carmax.

    skip being a sales consultant and apply for sales manager. promotions are not based on actual impact within the company. As a consultant who wants to become a manager, you have to achieve a club level status (directors or presidents club) this takes a lot of time and a lot of cars to be sold. Then you are given projects handed down by sales managers who have little input but will take credit after completion for the task and also add that they "developed you"

    Do yourself a favor, apply for manager and you will be trained by a consultant who wants to be a manager for a month. You will ultimately skip years of ups and downs as a consultant, be paid more than the average consultant with big bonus opportunities

    Advice to Management

    open door policy is just another way to avoid human resources and prepare your defense


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "BOA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Tucson, AZ
    Former Employee - Business Office Associate in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    good benefits- and thats it

    Cons

    training - on the computer for the first weeks and there after its on the job . your expect to remember lots of information. very fake-


  6. Helpful (1)

    "Business Office Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate
    Former Employee - Business Office Associate
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    You will meet some of the best co-workers you've ever met working at CarMax. The sense of teamwork is strong and very encouraging.

    Cons

    Competitors pay about $5 more per hour to do what I did. I was constantly having observations written for the dumbest things (that other people would get away with). Trying to talk to a manager to see what you need to do to move up a position is pointless. Favoritism is/was strong, especially in my office. It doesn't matter if you're one of the most tenured and knowledgeable associates; they'll move up who they want to. Schedule will make your life outside of work nonexistent. Benefits are ridiculously expensive, especially if you have kids.

    Advice to Management

    Pay your employees more. The work the BOAs do is worth more than you pay them. Advance the people that actually deserve it. Pay attention to what your employees need/want. You don't have to fulfill everything, but act like you care. Work on your benefits package and make your schedule a little more fair and let your employees have a life.


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Inglewood, CA
    Former Employee - Part Time Sales Associate in Inglewood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax part-time (Less than a year)

    Pros

    The Kearny Mesa location had a wonderful and supportive culture. It was very encouraging and the staff came together during times of trials.
    The mechanics took pride in the quality of vehicles they purchased and accommodating any issues that customers may have had after purchasing the vehicle. They stood by their word.

    The layout was open, no cubicles which allowed associates to communicate easier to others on the floor for assistance.

    Cons

    The Inglewood location was awful, Of courses some of this was impacted by the surrounding neighborhood,the frequent fraud, homeless people coming into the store and police certainly added to the already hostile environment. There was no cohesive culture, it was every Man/woman for himself. The training was unenthusiastic and seemed pointless. Management was either too nice or too aggressive. It seemed the managers needed more training on building people skills and implementing a positive company culture.

    Both stores required working Sundays which I hated, but that's what happens when you work part-time in sales.

    The Vehicles at the Inglewood location were subpar and I often received complaints from customers about the lack of response from the mechanics after they had purchased a vehicle. The lot was not replenished as often as it needed to be and I cam across several vehicles that had flat tires on the lot. Complete lack of initiative.

    The floor layout consisted of open tables and cubicles where many employees hid away to be on Facebook or simply avoid taking more leads.

    You work Holidays - again the results of working part-time, brand new, in sales.

    Advice to Management

    Your managers at Kearny Mesa needed more accountability, however they had wonderful attitudes and created a fun supportive culture.

    The Inglewood location needs a complete make-over in every way possible. The Service area is too small for the amount of cars they manage, its like tetris moving vehicles in and out of there.

    People should only be promoted to management based on their EQ and ability/willingness to lead and develop substantial leadership skill, not their ability to make sales... this is supported by research... USE IT.


  8. Helpful (2)

    "Good if you want to start a sales carrer and build a resume"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Davie, FL
    Former Employee - Sales Consultant in Davie, FL

    I worked at CarMax full-time (More than 3 years)

    Pros

    Full time and part time, two days off in a row, full benefits paid vacations. you will learn a lot of sales technique and how the US's financial process works

    Cons

    Commission only, the 5 days money back guarantee seriously will hurt your income, be prepared to attend hundreds of customer per year only with the purpose of, to get a free appraisal and then sell their car to other dealer.


  9. Helpful (1)

    "A shift in culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Miami, FL
    Current Employee - Buyer in Miami, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 5 years)

    Pros

    If you enjoy working with vehicles and being outside half of your workday

    Cons

    Multiple managers giving you conflicting feedback, below industry average pay, increased responsibilities without increased pay, frequent interactions with associates in other departments that are unqualified, learn as you work environment, inconsistent work schedule including nights and weekends as late as 10:00pm and as early as 6:00am.


  10. Helpful (2)

    "Great Place to learn about the auto industry, was a good workplace but has gone downhill in a hurry."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    Very easy sales process, sticks to standards and doesn't negotiate pricing. Easy to sell vehicles if you follow the process.

    Cons

    Low pay, company starting to treat employees terribly. Drive What's Possible....but don't. New development program is ridiculous, designed to fire employees, not develop like they used to. Managers are always nice in the few months before annual survey. Then its back to it's our way or the highway.

    Advice to Management

    Go back to what made you the top car retailer. These drastic changes and attitude about front line employees all of the sudden are killing morale. Senior staff in a majority of the stores are terrible, and associates are not promoted on merit, they are promoted on who they know. Regional HR team always covers up legitimate issues with managers but come down hard on associates who violate any policy or competency.


  11. Helpful (2)

    "Hard work, low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in San Diego, CA
    Current Employee - Sales Consultant in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    You can run your own business. Lots of leads. Great business model. Fast and easy way to buy a car! Home delivery coming soon.

    Cons

    Way too many hours for the pay! Expected to know and do a lot for the low compensation! Management plays favorites and gives leads to certain people. You work 45-50 works a week for $1000-1500 selling 3 cars. You have to sell, finance, prep, deliver etc !

    Advice to Management

    Take a look at what real sales people are making and stop paying you Sales Consultant like Walmart/Target employees . Pay your employees for their cell phones since it's a job requirement . Pay real overtime and compensate your people what they are worth!



Showing 214 of 1,802 reviews
Reset Filters