CarMax Reviews | Glassdoor

CarMax Reviews

Updated November 21, 2017
259 reviews

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CarMax President & CEO Bill Nash
Bill Nash
20 Ratings

259 Employee Reviews

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  1. "Unhappy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Technician in San Antonio, TX
    Current Employee - Auto Technician in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    Good retirement plan & health insurance

    Cons

    Very very low pay scale

    Advice to Management

    Listen to your employees. Communication problem


  2. Helpful (2)

    "Struggle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Henderson, NV
    Former Employee - Sales Associate in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    An extensive and great training program.
    Nice atmosphere and code of conduct among employees. Management did well engaging its employees and getting lots of pizza parties for them.
    I️ don’t eat pizza though

    Cons

    The company makes you take training refreshers constantly, Weekly meetings and makes you answer the phones for 3hrs a few times a week. The Only way you get paid is if you sell a car or buy someone’s car and that can’t be done while doing everything else required.
    I’ve only listed a few requirements here. Believe me there is more. I️ felt sorry for my fellow salespeople working in those conditions. It didn’t take me long to figure out it wasn’t for me. I️ refuse to work for a billion dollar company for free. This is only in the Nevada location. I️ hear the California locations don’t get away with that.

    Advice to Management

    Pay people what there worth.

  3. "Good job right out of college or if you want sales exp. standards for being hired are not as high as I thought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Match up to 6% to 401 k , easygoing job, depending what department.

    Cons

    Micromanage(a lot), for sales it’s 100% commissioned but they get on you about being late even 1 minute, if you want to take a couple days off for personal reasons probably won’t happen even tho it’s straight comision job, lots of busy work that really is unnecessary for seasoned employees, other departments that are salaried or hourly slack on the process ultimately affecting sales for commisioned employees. No sense of urgency in other departments. Management is rude and care more about numbers than employees

    Advice to Management

    Not really to management but to the company as a whole (corporate) , salaried employees should not be telling commisioned sales consultants how to do their jobs or what trainings they need. ( unless sales manager sees need in specific areas)


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time

    Pros

    Great Healthcare benefits and very extensive training period.

    Cons

    Too much competition, over 60 other sales people and very low flat fixed commission.


  5. "Senior Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Buyer
    Former Employee - Senior Buyer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 10 years)

    Pros

    -Big on training and development
    -Focus on maintaining company culture

    Cons

    -Micromanagement
    -Pay
    -Has lost focus on day to day operations and selling a quality vehicle


  6. Helpful (2)

    "Vehicle Conditions Assessor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    Benefits, 401k, Scheduling, fun job with an interesting skill set, I love working with my team but the long term outlook is poor

    Cons

    VCA position was created to limit the amount of buyers in the company to cut costs, position pays less than half of what a buyer pays and includes many of the same duties.

    having the positions work together in one office breeds animosity and leads to low morale.

    This position has no room for growth within the company at this point in time and it doesn't look like it will have it in the future.

    Advice to Management

    Address concerns of employees and pay competitively for a position that requires a unique and challenging skill set. It is not wise to pay someone near minimum wage in an area and have them responsible for purchasing vehicles that can cost more than their yearly salary.


  7. "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time

    Pros

    Friendly environment
    Adapting to the times

    Cons

    No opportunity for advancement
    No real career development resources
    Generally the culture is very cheap

    Advice to Management

    Be transparent to new hires up front about the career limits if they have not worked in the store. Or provide CAREER opportunities to the people that actually have talent and deliver bottom line results.

  8. "BOA"

    StarStarStarStarStar
    Former Employee - BOA in Boston, MA
    Former Employee - BOA in Boston, MA

    I worked at CarMax part-time (More than a year)

    Pros

    you get to go on outings

    Cons

    micromanaged to the extreme by bosses


  9. Helpful (6)

    "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Minneapolis, MN
    Former Employee - Sales Associate in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax part-time (More than a year)

    Pros

    Decent employee discount on parts and their used car inventory. Interesting and usually helpful team. Inventory is of higher than average quality with a warranty. High ethical standards throughout organisation.

    Cons

    Reconsider if you're uncomfortable with:
    - Being micro-managed. Make no mistake, this is a corporate environment.
    - Developing a sales pitch that is largely scripted per corporate defined content.
    - Heading up the financing aspect & frequently presenting sub-prime loans.
    - Working until 9:00 P.M. on frequent Saturdays.
    - Having 100% of your incoming & outgoing calls (in the "eOffice") recorded and scrutinized.
    - Lack of confidentiality in conversations with management & team members.

    Advice to Management

    Back off on the Sales Managers tendencies to over-coach the Sales Associates, leave a little room for employees inherent instincts, style and intuition. Micro-management does not build confidence.


  10. "Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Frederick, MD
    Former Employee - Technician in Frederick, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CarMax full-time (More than 5 years)

    Pros

    Good Benefits, always have work,

    Cons

    Schedule fluctuates, corporate influenced decision making and way to structured.


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