CarMax Reviews | Glassdoor

CarMax Reviews

Updated April 21, 2017
589 reviews

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4.0
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CarMax President & CEO Bill Nash
Bill Nash
32 Ratings

589 Employee Reviews

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  1. Helpful (1)

    "Business Office Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in San Jose, CA
    Former Employee - Business Office Associate in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    -Great environment
    -They focus a lot on training correctly
    -Open door policy
    -Benefits/Family Discounts
    -Chances for growth or move around

    Cons

    -Underpaid
    -Have to be flexible for weekends
    -Late nights due to late deals (Staying until 11pm)
    -Points for calling in sick even you have sick hours

    Advice to Management

    Focus more on performance rather than making absurd exceptions to hit budget because of higher risks for unfunded contracts.

    Have a security guard around parking lot for late employees.


  2. "Transport cars"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Technician in Dallas, TX
    Current Employee - Automotive Technician in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are good and the company really cares about their employees also the pay is very comfortable and the managers work with you

    Cons

    The hours are long also the employees want to be there there are not many complaints that you can have about Carnac

    Advice to Management

    keep up the great work


  3. "Detailer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Detailer in Norcross, GA
    Current Employee - Detailer in Norcross, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Best thing about working at carmax is the exceptional team meetings. Great location for outstand production being met.

    Cons

    The communication between all of the departments.

    Advice to Management

    More round table meetings


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  5. Helpful (1)

    "Great corporate office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    Great pay, benefits, positive work culture! If you are in corporate office it is wonderful!

    Cons

    Seems like flexibility really depends on department.


  6. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Charlotte, NC
    Current Employee - Senior Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax part-time (More than 3 years)

    Pros

    Easy, relaxed environment, not cutthroat

    Cons

    when its quiet, its quiet.


  7. "great company to work for, they care a lot about you as a person and not just the numbers. and the ability to move up."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    lots of health insurance and other benefits

    Cons

    Slow production of salable cars


  8. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Miami Lakes, FL
    Former Employee - Sales Consultant in Miami Lakes, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Great benefits, they reallyput their employees first

    Cons

    you get paid the same whether you sell a $10k car or a $90k car. schedule is not flexible and you get a weekend off every six weeks.

    Advice to Management

    management did a great job in my store


  9. "Great first time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auction Service Associate in Laurel, MD
    Current Employee - Auction Service Associate in Laurel, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Great management who rewards their employees and is involved in the work
    Room to grow
    Relaxed work environment
    Good benefits (but expensive)

    Cons

    Work with a lot of first time workers - immaturity/non-professionalism
    Monotonous work

    Advice to Management

    Lose the immature workers, don't promote lazy ones.


  10. Helpful (1)

    "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Naperville, IL
    Current Employee - Sales Consultant in Naperville, IL
    Recommends
    Positive Outlook

    I have been working at CarMax part-time (More than 3 years)

    Pros

    co-workers, understanding management, flexible schedule

    Cons

    Some of the management isn't helpful. They will avoid conflict with a customer, this doesn't help you save a sale

    Advice to Management

    We are commission employees, let use manage our own business but be there for support. Micro managing never helped anyone


  11. Helpful (3)

    "Assistant business office manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Business Office Manager in Raleigh, NC
    Former Employee - Assistant Business Office Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    I worked my way up in the ranks with this company. From a business office associate to ABOM. I had a great GMband Business office manager who did everything they could do to help me learn and grow within the company. generally willing to work with school schedules if you are in high school or college.

    Cons

    Retail hours for car selling goes until 9 pm and 10 pm on the weekends. Most car dealerships around me closed at 6. Compensation was just okay. For all of the work you do and micromanaging from regional VPs it was barely worth it. There is a bonus plan in place, but that's if you hit the quota.

    Advice to Management

    Less micromanaging each aspect of the office. Take it a little easier on Business Office Associates since you are paying them $11 an hour for basically being a DMV admin. Too many reviews that happen too often. Not enough time to be able to report if you've reached your goals. The turnover rate for BOAs is the pay. You really expect some high quality work from a pool of people who get paid 11$ an hour


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