CarMax Reviews | Glassdoor

CarMax Reviews

Updated August 23, 2017
2,030 reviews

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  1. "Good company needs to continue moving forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Good culture and training, consistent customer traffic, quality co-workers for the most part

    Cons

    Micro-management, outdated computer systems, commissions need an increase.

    Advice to Management

    The company has grown rapidly due to good training and solid processes. Don't sit on your laurels and milk it. Relax the micro-management and individualize development plans. Update the archaic computer systems and software - they kill efficiency. Bump commissions to keep up. Spend the money to keep product quality up.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Associate in Naperville, IL
    Current Employee - Senior Sales Associate in Naperville, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 8 years)

    Pros

    CarMax in the 10 years I have been here have been extraordinary to me and my family. They care about you as a person first employee second. I can't say enough about the company, it's product and processes. Best job I have had in my 28 years in the work force

    Cons

    Working in below zero Temps is not fun

    Advice to Management

    Keep caring about your people and they will take care of the customers

  3. "Business Office Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    ok work environment
    celebrations are fun

    Cons

    all the work being done isnt worth the pay
    hours are can be docked for no reason
    paycheck is barely enough to live on


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Great company and lots of room for development, which is constantly being encouraged.

    Cons

    Health insurance coverage company is Aetna which I'm not a fan of.

    Advice to Management

    Keep hiring great people that are a great fit, and that'll keep the company great!


  5. "Great company but management is poor at times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Ontario, CA
    Former Employee - Sales Consultant in Ontario, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Great benefits
    Job is easy to do
    Lots of training and support
    In sales, cars basically sell themselves
    Company has a great reputation

    Cons

    High pressure environment in sales
    Like any car dealership you’re expected to work long hours and come in on off days


  6. Helpful (1)

    "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fort Lauderdale, FL
    Former Employee - Sales Associate in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    Great camaraderie. Good benefits. High quality cars

    Cons

    Pay plan is terrible. Have to spend far too much time dealing with appraisals. Eoffice shifts are far too strict.

    Advice to Management

    Consider an hourly plus commission.


  7. "Great job if you like cars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vehicle Condition Assesor in Greensboro, NC
    Current Employee - Vehicle Condition Assesor in Greensboro, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    The people are happy and polite and nice. The environment is great compared to most places.. with good/decent benefits. Ranked 77th in companies to work for

    Cons

    Lower pay than expected, outside in extreme weathers often and long. Training takes longer than most positions. No 90 day raises like most companies with raises once a year

    Advice to Management

    For as long as the training takes (2-3 months) the pay should be higher to keep the employees from straying

  8. "Unprofessional Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Austin, TX
    Former Employee - Sales Advisor in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Flexible Scheduling, Bi-weekly Pay, Train at your Own Pace

    Cons

    Uniforms are Expensive, Shady Salesmen that Steal your Sales, Management Plays Favorites,

    Advice to Management

    Stop Playing Favorites and Giving All the Sales to Long-time Employees!


  9. Helpful (1)

    "Business Office Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax part-time

    Pros

    Company Environment, Pay, Career Opportunities, Free lunch

    Cons

    Long Hours, Always Sitting in office

    Advice to Management

    More training for new associates


  10. "Getting way to big box corporate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 8 years)

    Pros

    Training is great. They invest in there employees.

    Cons

    Pay is not competitive. Work load increases but pay does not. People are FAKE and you need to play the corporate game to fit in.

    Advice to Management

    Stop hiring people from target, walmart, best buy, home depot. The culture from those places is now what carmax is.


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