CarMax Reviews | Glassdoor

CarMax Reviews

Updated May 22, 2017
1,906 reviews

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Full-time Part-time

1,906 Employee Reviews

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  1. "great company to work for, they care a lot about you as a person and not just the numbers. and the ability to move up."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    lots of health insurance and other benefits

    Cons

    Slow production of salable cars


  2. "It was alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Automotive Detailer in Peachtree Corners, GA
    Former Employee - Automotive Detailer in Peachtree Corners, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Pay is decent and co workers are very outgoing. Management spends a lot of time organizing activities for workers. Hours are decent

    Cons

    Hours are long and work is very hard on body. Multiple times losing money because of other people's mistakes. Lots on micro managing.

    Advice to Management

    Stop micromanaging


  3. "Pace Clock"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Saint Louis, MO
    Current Employee - Associate in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    Lots of food and activities as rewards for hard work.

    Cons

    The time allotted for some task are entirely unrealistic, you will find yourself rushing to complete an oil change or inspection, and that is how mistakes are made. Its all about the numbers and pushing product through. You wind up focusing on the "pace clock" rather than the vehicle.

    Advice to Management

    One size does not fit all in this business. The timers add unnecessary stress to the job. Im convinced these "pace times" were introduced by people who dont have to actually do the work.


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  5. Helpful (3)

    "sr sales consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in Houston, TX
    Current Employee - Senior Sales Consultant in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 8 years)

    Pros

    schedule is flexible, CarMax in general is a good company to work for, but if you are in the right store with right management

    Cons

    micro management , racist management , racist store CarMax southwest freeway , the management lie, if they feel that you do not obey them like donkey , and try to fire you and all the same race managers get together to let you go.

    Advice to Management

    restructure the management system in southwest freeway location of CarMax in Houston


  6. "Great first time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auction Service Associate in Laurel, MD
    Current Employee - Auction Service Associate in Laurel, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Great management who rewards their employees and is involved in the work
    Room to grow
    Relaxed work environment
    Good benefits (but expensive)

    Cons

    Work with a lot of first time workers - immaturity/non-professionalism
    Monotonous work

    Advice to Management

    Lose the immature workers, don't promote lazy ones.


  7. "Very stressful position, but very empowering."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Naples, FL
    Current Employee - Customer Advisor in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Minimum of 10 hours overtime each week, leading to a higher annual income. Management progression is possible, and ability to manage your own time.

    Cons

    Stressful position with chance to get burned out very quickly, and without great leadership you will not last in this position.

    Advice to Management

    Ensure that anyone starting in this position is backed by strong and positive management, without support you will fail quickly.


  8. "Great benefits and decent pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Arlington, TX
    Current Employee - Sales Consultant in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 5 years)

    Pros

    The culture is amazing
    Benefits are great

    Cons

    Just like any company politics plays a huge role in promotions.
    Base commissions have not increased for a long time.
    Not a 40 hour work week

    Advice to Management

    Increase commissions or at the very least give the commission on trade ins.


  9. Helpful (1)

    "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Sacramento, CA
    Former Employee - Buyer in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax (More than 8 years)

    Pros

    Great company culture and other coworkers.

    Cons

    Micromanagement of upper management made basic tasks very tedious.

    Advice to Management

    Allow employees to get their work completed without the constant micromanagement.


  10. Helpful (1)

    "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Naperville, IL
    Current Employee - Sales Consultant in Naperville, IL
    Recommends
    Positive Outlook

    I have been working at CarMax part-time (More than 3 years)

    Pros

    co-workers, understanding management, flexible schedule

    Cons

    Some of the management isn't helpful. They will avoid conflict with a customer, this doesn't help you save a sale

    Advice to Management

    We are commission employees, let use manage our own business but be there for support. Micro managing never helped anyone


  11. Helpful (2)

    "Sales Association"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Milwaukie, OR
    Former Employee - Sales Associate in Milwaukie, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Company had a lot of growth opportunity and great values.

    Cons

    Management is horrible! It probably depends on the store but they were like dictators. A lot of obvious favoritism. Pay is horrible. The pay scale hasn't changed in years.


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