Cara Operations Reviews | Glassdoor

Cara Operations Reviews

Updated December 8, 2018
121 reviews

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3.2
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Bill Gregson
18 Ratings

Employee Reviews

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Pros
  • "You can learn a lot of different positions and its fairly flexible" (in 4 reviews)

  • "Great company with growth opportunities, fun work environment, fantastic people to work with" (in 6 reviews)

Cons
  • "The worst run Head Office I have ever worked for" (in 5 reviews)

  • "high turnover (but this is typical of the restaurant industry)" (in 5 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cara Operations full-time

    Pros

    Good customer service attitude towards clients

    Cons

    Management thinks small. Too many people without the proper skills.

    Advice to Management

    Develop real training opportunities. Hire better talent. Trust your employees


  2. "Former Corporate and Franchise manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cara Operations full-time

    Pros

    consistent message across the board

    Cons

    Poor management of managers workload and hours distribution

  3. "Great progress"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cara Operations full-time

    Pros

    good progression track and development

    Cons

    pro or con as schedule was fluid


  4. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cara Operations part-time

    Pros

    good environment, good atmosphere

    Cons

    can't work there for too long, boring


  5. "Great Work/Life Balance & Culture, Low Pay Ceiling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vaughan, ON (Canada)
    Current Employee - Anonymous Employee in Vaughan, ON (Canada)
    Neutral Outlook
    Approves of CEO

    I have been working at Cara Operations full-time (More than a year)

    Pros

    NOTE this is for Head Office in Vaughan.

    Company is very friendly, there is a strong positive culture. Majority of people are white Canadians (not a pro/con, just a fact). Excellent cafeteria with abundant options. Workplace in Vaughan with free parking may be a pro to many. Summers have half-day Fridays. People are very open to collaboration.

    Cons

    Not good for aggressive career growth, salaries do not seem very high compared to other industries, hard to get noticed sometimes, smaller company so sometimes roles may be repetitive or there is a long line for promotion, meaning expect slow growth. Although everyone's standards are different.

    Advice to Management

    Pretty good management. Establish better "career paths" for employees. Otherwise, all good.


  6. "floor manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Manager in West Vancouver, BC (Canada)
    Current Employee - Floor Manager in West Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cara Operations (More than a year)

    Pros

    good team, strong training

    Cons

    understaffed sometimes, long hours due that issue


  7. "Absolutely terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender
    Former Employee - Server/Bartender
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cara Operations part-time (Less than a year)

    Pros

    - Provided a lot of thorough training
    - Good P.O.S systems

    Cons

    - Was promised full time hours, only got 2 shifts a week
    - 9 employees including myself were terminated without reason or proper notice after only 1 month
    - Didn't allow breaks
    - Did not pay proper wage during training and would try to lower your hours on your paystubs thinking you wouldn't notice
    - Schedules were not distributed in a timely manner and were emailed daily because management had not created them yet

    Advice to Management

    Cara needs to hire more experienced, organized managers who know what they are doing.

  8. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Ottawa, ON (Canada)
    Current Employee - General Manager in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cara Operations full-time (More than 8 years)

    Pros

    Knowledge base among colleges is vast

    Cons

    Information is lost in translation or the medium in which it is delivered

    Advice to Management

    Put yourself on the receiving end of your message.


  9. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vaughan, ON (Canada)
    Former Employee - Anonymous Employee in Vaughan, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cara Operations full-time (More than 3 years)

    Pros

    Plenty of options to grow with all of the acquisitions

    Cons

    Office is along way out of the city

    Advice to Management

    Allow for ability to work from home more often.


  10. Helpful (2)

    "server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Toronto, ON (Canada)
    Former Employee - Server in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cara Operations full-time (More than 5 years)

    Pros

    help from head office in introducing new things, keeping menu fresh and look exciting and relevant

    Cons

    minimal training in how to execute new restaurant changes with guests, very pushy to reach sales goals

    Advice to Management

    rather than getting down on people who dont upsell, provide contests that incentivize servers to reach sales goals through winning prizes. also basic health benefits.