Cara Operations Reviews | Glassdoor

Cara Operations Reviews

Updated July 3, 2018
112 reviews

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3.1
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Bill Gregson
13 Ratings

112 Employee Reviews

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Pros
  • "great environment, great people to work with" (in 7 reviews)

  • "You can learn a lot of different positions and its fairly flexible" (in 4 reviews)

Cons
  • "The worst run Head Office I have ever worked for" (in 5 reviews)

  • "high turnover (but this is typical of the restaurant industry)" (in 5 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cara Operations full-time

    Pros

    Good customer service attitude towards clients

    Cons

    Management thinks small. Too many people without the proper skills.

    Advice to Management

    Develop real training opportunities. Hire better talent. Trust your employees


  2. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Cara Operations full-time

    Pros

    Lots of room for growth and move around in the company with different brands.

    Cons

    Long hours, late nights and weekends

    Advice to Management

    Stay true to the life work balance

  3. "It was great!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host in Brampton, ON (Canada)
    Former Employee - Host in Brampton, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cara Operations part-time (More than 3 years)

    Pros

    Amazing experience with this restaurant

    Cons

    Running out of tables. Making customers wait a long time


  4. "Local Store Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cara Operations full-time

    Pros

    Great work environment and team.

    Cons

    It is a slow process for advancement due to it being such a large company


  5. "Swiss Chalet Server/Expeditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Cara Operations full-time

    Pros

    At the outset, they implement a fun and exciting training program with glowing smiles, glowing promises and much emphasis on the words "team" and "family. Chance for advancement within the company is fairly good.

    Cons

    Unfortunately, none of these promises are ever delivered and "team" work is non-existent. Authoritarian and abusive management style which destroys morale and encourages predatory and ruthless behaviour by one's own "team" members. For those who can stomach this brutal and adversarial work climate, there is a good chance for advancement within the company. But ruthlessness is a definite requirement.

    Advice to Management

    Do not lie to new hires. This "bait and switch" tactic used in the training segment of your hiring process needs to cease. Undue authoritarianism and micromanaging to the point of being abusive is not a productive management strategy. Hire those who have experience and qualifications and treat them with some respect instead of allowing managers and supervisors who may not be as competent themselves, to push these employees around. Workplace morale is just so important to the success of your company. It should be bolstered regularly and abusive, bullying behaviors by managers and supervisors should be monitored more closely.


  6. "Not even 1 Star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worked In IT Department in Scarborough, ON (Canada)
    Former Employee - Worked In IT Department in Scarborough, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cara Operations full-time (More than a year)

    Pros

    can't really think of any.

    Cons

    1- Offer letter sent by agency had title of engineer, on day#1 at work requested to sign a new paperwork with a different title which was changed to technician.
    2- Not honoring what was promised on career growth within 6 days of start.
    3- Work Life was not balanced, expected to be 365/24/7 on-call and respond to enquirers, incidents,
    4- Many "impossible to achieve" project was completed under pressure, the senior management stood in the middle of data center, Shout and Screaming instead of support.
    5- Micromanagement
    6- long hours of work no time in lieu
    7- expected to compete with coworkers to get to higher level instead of directing everyone to work together.
    8- not structural and expected to do miracle.


  7. "Kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cara Operations part-time

    Pros

    Good hours; Good discounts; Learn a lot

    Cons

    Annoying people: bad environment; boring

  8. Helpful (1)

    "Hosting/Serving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Markham, ON (Canada)
    Former Employee - Hostess in Markham, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cara Operations part-time (More than a year)

    Pros

    - Good momentum and strong positive mentality top down
    - The job itself is super easy, had a really good time working there

    Cons

    - Corporate is very disorganized which shifts onto the working environment, management always seemed against corporate
    - Their training is really awful, they have you shadow with no real test from management to see if you've done a good job. They have a training program in place but no one seems to care to implement it

    Advice to Management

    Corporate should pay more attention to their works. If they instil good values they'll see better results from their employees. They should be taking more of a hands on approach.


  9. Helpful (1)

    "Sous Chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Cara Operations full-time (More than a year)

    Pros

    I very much enjoy my co workers. We are all in the same boat and just trying to make it through each day doing the best job we can

    Cons

    The worst run Head Office I have ever worked for. Insane amount of micromanaging at the regional level and the Corporate Chef is extremely arrogant and believes he is above the health department regulations and just about everyone else.


  10. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cara Operations full-time

    Pros

    Lots of development and advancement opportunity
    Plenty of selection within the family

    Cons

    Lots of competition within the company vying for the same opportunities.

    Advice to Management

    Promote from within. Develop and groom good employees for further advancement.


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