Cara Operations Reviews | Glassdoor

Cara Operations Reviews

Updated September 7, 2018
115 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Bill Gregson
15 Ratings

115 Employee Reviews

Sort: PopularRatingDate

Pros
  • "great environment, great people to work with" (in 7 reviews)

  • "You can learn a lot of different positions and its fairly flexible" (in 4 reviews)

Cons
  • "The worst run Head Office I have ever worked for" (in 5 reviews)

  • "high turnover (but this is typical of the restaurant industry)" (in 5 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cara Operations full-time

    Pros

    Good customer service attitude towards clients

    Cons

    Management thinks small. Too many people without the proper skills.

    Advice to Management

    Develop real training opportunities. Hire better talent. Trust your employees


  2. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Ottawa, ON (Canada)
    Current Employee - General Manager in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cara Operations full-time (More than 8 years)

    Pros

    Knowledge base among colleges is vast

    Cons

    Information is lost in translation or the medium in which it is delivered

    Advice to Management

    Put yourself on the receiving end of your message.

  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vaughan, ON (Canada)
    Former Employee - Anonymous Employee in Vaughan, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cara Operations full-time (More than 3 years)

    Pros

    Plenty of options to grow with all of the acquisitions

    Cons

    Office is along way out of the city

    Advice to Management

    Allow for ability to work from home more often.


  4. Helpful (2)

    "server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Toronto, ON (Canada)
    Former Employee - Server in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cara Operations full-time (More than 5 years)

    Pros

    help from head office in introducing new things, keeping menu fresh and look exciting and relevant

    Cons

    minimal training in how to execute new restaurant changes with guests, very pushy to reach sales goals

    Advice to Management

    rather than getting down on people who dont upsell, provide contests that incentivize servers to reach sales goals through winning prizes. also basic health benefits.


  5. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Cara Operations full-time

    Pros

    Lots of room for growth and move around in the company with different brands.

    Cons

    Long hours, late nights and weekends

    Advice to Management

    Stay true to the life work balance


  6. "It was great!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host in Brampton, ON (Canada)
    Former Employee - Host in Brampton, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cara Operations part-time (More than 3 years)

    Pros

    Amazing experience with this restaurant

    Cons

    Running out of tables. Making customers wait a long time


  7. "Local Store Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cara Operations full-time

    Pros

    Great work environment and team.

    Cons

    It is a slow process for advancement due to it being such a large company

  8. Helpful (1)

    "Swiss Chalet Server/Expeditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Cara Operations full-time

    Pros

    At the outset, they implement a fun and exciting training program with glowing smiles, glowing promises and much emphasis on the words "team" and "family. Chance for advancement within the company is fairly good.

    Cons

    Unfortunately, none of these promises are ever delivered and "team" work is non-existent. Authoritarian and abusive management style which destroys morale and encourages predatory and ruthless behaviour by one's own "team" members. For those who can stomach this brutal and adversarial work climate, there is a good chance for advancement within the company. But ruthlessness is a definite requirement.

    Advice to Management

    Do not lie to new hires. This "bait and switch" tactic used in the training segment of your hiring process needs to cease. Undue authoritarianism and micromanaging to the point of being abusive is not a productive management strategy. Hire those who have experience and qualifications and treat them with some respect instead of allowing managers and supervisors who may not be as competent themselves, to push these employees around. Workplace morale is just so important to the success of your company. It should be bolstered regularly and abusive, bullying behaviors by managers and supervisors should be monitored more closely.


  9. Helpful (1)

    "Not even 1 Star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worked In IT Department in Scarborough, ON (Canada)
    Former Employee - Worked In IT Department in Scarborough, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cara Operations full-time (More than a year)

    Pros

    can't really think of any.

    Cons

    1- Offer letter sent by agency had title of engineer, on day#1 at work requested to sign a new paperwork with a different title which was changed to technician.
    2- Not honoring what was promised on career growth within 6 days of start.
    3- Work Life was not balanced, expected to be 365/24/7 on-call and respond to enquirers, incidents,
    4- Many "impossible to achieve" project was completed under pressure, the senior management stood in the middle of data center, Shout and Screaming instead of support.
    5- Micromanagement
    6- long hours of work no time in lieu
    7- expected to compete with coworkers to get to higher level instead of directing everyone to work together.
    8- not structural and expected to do miracle.


  10. "Kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cara Operations part-time

    Pros

    Good hours; Good discounts; Learn a lot

    Cons

    Annoying people: bad environment; boring


Showing 115 of 120 reviews
Reset Filters