Carbonite Reviews

Updated May 9, 2020

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3.3
55%
Recommend to a Friend
40%
Approve of CEO
Carbonite Interim CEO and President Executive Chairman of the Board Steve Munford (no image)
Steve Munford
9 Ratings
Pros
  • "Free snacks, coffee in the kitchen area(in 27 reviews)

  • "Great Like minded people, work life Balance , lot to learn and fun office environment(in 15 reviews)

Cons
  • "tons of support was handed off to a Jamaican call center for cost reasons, except their support team is extremely lackluster(in 14 reviews)

  • "The only way for you to get a promotion is if upper management actually likes you as a person, nothing to do with your resume or how you work(in 14 reviews)

More Pros and Cons
  1. "Very Nerd Friendly"

    5.0
    Former Employee - Level II Technical Support 

    I worked at Carbonite full-time

    Pros

    The atmosphere is very nerd friendly. Great benefits. Pays well for the position. Advancement opportunities

    Cons

    Some of the customers can make work frustrating.

    Carbonite2020-05-09
  2. "Challenging and rewarding"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Quality Engineer in Salt Lake City, UT
    Recommends
    Positive Outlook

    I worked at Carbonite full-time for more than a year

    Pros

    They trust you to do a good job without heavy oversight, but you have to be a strong contributor. They have clear vision and strategic objectives for growing market share. Benefits, pay, and flexible schedule are acceptable.

    Cons

    None really, I lost my job due to realignment of products/services, but it was a great environment up to then.

    Continue reading
    Carbonite2020-04-29
  3. "Excellent opportunity for advancement if you work hard and love your job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager, Tech Support Group in Lewiston, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Carbonite full-time for more than 3 years

    Pros

    Supportive management, fair pay scale, good morale among employees, clean and comfortable workspace, nice company perks.

    Cons

    No sick days offered for hourly staff. Agents frequently came to work sick so they wouldn't lose their accrued personal time off.

    Continue reading
    Carbonite2020-04-19
  4. Helpful (2)

    "Some cool people but garbage upper management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer Co-Op in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carbonite full-time for less than a year

    Pros

    Nice people Good office to work in, good balance of open space and privacy Most of the engineers are trying their best

    Cons

    Terrible management, parent company (OpenText) is a joke. Entire internship program cancelled with 2 days notice. Work life balance is iffy, no one wants to get laid off next

    Carbonite2020-04-13
  5. Helpful (1)

    "CSM"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carbonite full-time for more than 3 years

    Pros

    everyone is very dedicated to their work

    Cons

    A lot is changing there.

    Carbonite2020-03-29
  6. Helpful (1)

    "Overall good but might get laid off due to corporate not being able to manage their fiances."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in West Valley City, UT
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Carbonite full-time for less than a year

    Pros

    Unlimited Snacks and Games and sit and stand desk.

    Cons

    Corporate cannot manage their finances might get laid off.

    Continue reading
    Carbonite2020-02-25
  7. Helpful (2)

    "Antiquated"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Carbonite full-time

    Pros

    - Some of the people are cool to work with - Sometimes management is supportive of top performers - Pay is reasonable - Free lunches

    Cons

    The problem with this company is they are using antiquated technology and do not make technology a priority despite the fact they claim to want to be a top player in the market. They also claim to be Agile but are hardly Agile at all. Where some of the people that supposedly have TSM certifications received them from I do not know. They are largely clueless. They are about as Agile as a snail. Despite the rigorous hiring process the engineers are either stale and never updated their skills or are just flat out incompetent. They are mostly duct tape programmers that don't really think through the consequences of what they produce leading to large amounts of technical debt. They sometimes hire consultants but are duped into thinking they are experts when they are also completely incompetent. Who knows how much money was wasted on that. Also, the OpenText acquisition quite frankly stinks. They haven't made any positive or supportive changes. There is also massive chaos and disorganization from the constant re-orgs. The GM seems like a decent person but clearly has no clue what is happening on the ground. You hear a lot of top level directives but very little follow through. You'll hear a lot of talk about changing the world and about sales and trade shows. Lots of cheer leading, very little substance.

    Continue reading
    Carbonite2020-02-29
  8. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Carbonite full-time for less than a year

    Pros

    Good schedule and good pay

    Cons

    Product training and lack of trouble shooting action

    Carbonite2020-01-11
  9. Helpful (3)

    "Great Place To Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Quality Engineer 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Carbonite full-time for more than a year

    Pros

    Salary, Benefits and Work / Life Balance

    Cons

    Questionable management decisions at time

    Carbonite2019-11-14
  10. "great culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee 
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Carbonite full-time for more than 8 years

    Pros

    the people are amazing the pay is competitive and they invest in people

    Cons

    none that i can think of

    Continue reading
    Carbonite2019-11-20
Found 241 reviews