Carbonite Reviews | Glassdoor

Carbonite Reviews

Updated August 16, 2017
151 reviews

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3.2
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Carbonite President & CEO Mohamad Ali
Mohamad Ali
67 Ratings

151 Employee Reviews

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Pros
  • Work-life balance is excellent, people rarely stay past 6pm (in 9 reviews)

  • Free snacks are great but management taking the time to find out how you are doing and how they can help you do your job means so much more (in 16 reviews)

Cons
  • Too many layers of upper management (in 10 reviews)

  • The company is outsourcing a lot of the call center work, and as such our location is shrinking (in 9 reviews)

More Pros and Cons

  1. Featured Review

    "Strength in every regard."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time (Less than a year)

    Pros

    Amazing culture and focus on employees. Strong vision with intelligent and capable people to deliver on it. Willingness to invest in people and technology. Leadership with a point of view, providing a true sense of purpose for employees.

    Cons

    Commute into Boston if you live outside of the city. But a commute to anywhere is relative. Right?!

    Advice to Management

    Sustain the culture. It is really nice to come to work every day!

    Carbonite Response

    Jul 19, 2017 – Director of Talent Management

    Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you are enjoying working at Carbonite.


  2. "Wonderful Work-Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Engineer in Salt Lake City, UT
    Current Employee - Operations Engineer in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time (More than 5 years)

    Pros

    The Operations teams are very engaged on improvements and talent development. We always have something exciting and new to work on, as well as encouragement to document and maintain the existing environment. Management is very well informed with regards to the gaps that need to be addressed and we are making incredible progress every quarter to that end.

    Cons

    There are some departments that have gone through very rough patches of poor management. Just like with any company, and from my perspective. These teams, i.e. Engineering, have had a positive change with the new VP and Directors.

    Advice to Management

    Continue to look at the products we rely on for revenue and develop them based on what is best going forward for our customers. Any products that stagnate will be left behind the competition very quickly.

    Carbonite Response

    Aug 17, 2017 – Director of Talent Management

    Thank you for taking the time to provide feedback. Carbonite is a rapidly growing company so there are many new learning opportunities and challenges to tackle. Our new SVP of Engineering has had... More

  3. "Heaven!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carbonite full-time (More than a year)

    Pros

    I worked at carbonite for almost two years. Honestly, I miss my team, my manager, and all those benefits. I have worked at few dofferent places before but carbonite is by far the best place to work. With that being said, here are the pros:
    Other than regular 401k dental vision etc.
    Cell phone reimbursement
    Arcade Gamimg Center
    Unlimited Paid Vaccation (Miss the most)
    Great Team environment
    Planty of opportunities to learn new things
    Very Cooperative Managers and upper management
    Latest and gretest computers amd monitors
    Free snacks, lunch, and break fasts..

    Cons

    Can't really think of anything other than the occasional work load that use to touch the sky and you gotta basically do a job for 3 other people..but, it was manageable.

    Advice to Management

    Keep on doing what ypu are doing. Especially the president is doing an excellent job.

    Carbonite Response

    Aug 16, 2017 – Director of Talent Management

    Thank you for your feedback. It's great to hear that you took advantage of our many perks and professional development opportunities. We are a rapidly growing company so the work can, at times... More


  4. "Sales was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time

    Pros

    great culture and opportunity for growth

    Cons

    high quotas, long days, lots of travel

    Advice to Management

    lower quota


  5. "SVP - Products & Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President - Products & Engineering in Boston, MA
    Current Employee - Senior Vice President - Products & Engineering in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time (Less than a year)

    Pros

    Highly innovative company providing cloud based Data Protection solutions to businesses and consumers. One of the few public companies left in this space. Fast Growing.

    Cons

    Downtown Boston location can be less interesting from a commuting standpoint.


  6. "A great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carbonite full-time

    Pros

    I started working at the call center as a stop-gap measure while I was looking for better work. It turns out I found it! Everything in the company culture is about putting people --employees and customers-- first. It permeates everything they do. They have a number of perks, activities, and incentives to attempt to reduce as much of the drudgery as possible. To include a beer cart and rec room on-location! The biggest thing they do, is really focus on promoting from within. They will not, as a rule, accept external applicants for a position until theyve exhausted their internal talent pool. It was because of this policy that I was able to quickly move into my desired position after a brief stint of answering phones.

    Cons

    The company is outsourcing a lot of the call center work, and as such our location is shrinking. They are doing it without any firings or layoffs, but that may make it harder to get a 'foot in the door' for people trying to get in to the organization

    Carbonite Response

    Jul 19, 2017 – Director of Talent Management

    Thank you for providing feedback. It is part of our culture to offer employees developmental opportunities via many methods, including through a promotion or transfer to another team.


  7. Helpful (1)

    "Much MUCH better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Boston, MA
    Current Employee - Project Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time (More than 3 years)

    Pros

    I've been here for over 3.5 years. Things have gotten MUCH better! I enjoy coming to work, I have a great time with my team members, even though we are spread out all over the US. Leadership provides clear communication about goings on around the company. People get recognized for their work. I have a lot of autonomy in my job, and the flexible time off is awesome!They just announced an Employee Stock Purchase Plan, which is enticing. There are regular "R&R afternoons where adult beverages are served in the Cafe at the end of the day to celebrate a given team's achievements. There are also financial and health wellness activities.

    The improvement in culture has also come with overall success of the company, too. Many acquisitions have made us a stronger brand and the stock price has reflected this. It's clear that many of my colleagues enjoy their work and care about Carbonite, which creates a really nice working environment.

    Cons

    In my department, there's still a lack of direction sometimes, and communication isn't always great. But it's clear there has been improvement. There are a few people who can be difficult to work with, but that is the same in any job anywhere!

    Advice to Management

    Keep listening to the employees and the customers. Supporting both of these groups will only help Carbonite grow and succeed even more!

  8. "Obsolete technology/products disappearing soon in today's world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Top Notch Engineer in Boston, MA
    Former Employee - Top Notch Engineer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carbonite full-time (More than 3 years)

    Pros

    Great Perks, 401k match, good benefits, great location,

    Cons

    Technology and product are obsolete and will disappear quickly in this world. Whatever you rename it, it is "backup"! only dinosaur companies need backup these days. The company can run for a while because there are enough dinosaur companies, but the technology is at dead end and down ward all the way.

    Advice to Management

    This management is not capable of doing anything but acquiring and aggregating revenues from similar obsolete products to make it look good for a while. But let's face it, it is 2017 instead of 2007!

    Carbonite Response

    Aug 1, 2017 – SVP - Products and Engineering

    Thank you for your feedback. According to IDC & Gartner analysts, the Data Protection market is over $6 Billion annually. The Cloud Based Data Protection market is growing at a healthy... More


  9. "Not what it is advertised as"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carbonite full-time (More than 3 years)

    Pros

    Free food, casual work environment, location is ideal for public transit

    Cons

    You don't have control over your work, directionless, untrustworthy management. Basically the company is only growing through acquisition and will aimlessly work anyone and everyone through empty exercises disguised as work. There is a more positive environment from the company because management is getting rich off stock that does not get shared with employees anymore. I guess they used to be pretty generous with sharing stock but those days are long gone so don't expect that if you make the mistake of coming here to work.

    Advice to Management

    Share in the growth of the company, determine what direction you to go in from each team and execute.


  10. Helpful (2)

    "It is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time (More than 3 years)

    Pros

    Smart people. Constantly changing and challenging environment. Rapid growth. Lots of opportunity for growth -- the company often promotes from within and it's not unusual to see people switch teams to try something new or make a career shift. Beautiful office with a never-ending smorgasbord of free food and beverages. Company culture and morale is on the up and up. Work-life balance is excellent.

    Cons

    Growth is achieved through acquisition, not innovation. (This may be a con to some people.) Some perks (particularly tuition reimbursement/parental leave) are not as competitive as other tech companies. Very little transparency related to compensation across the company so it's hard to tell if you're getting paid what you're worth. Quarterly MBO and performance review process is clunky and painful.

    Advice to Management

    Continue to invest in your people and recognize their contributions. Increase the focus on professional development and skill training to get the most from your employees and ensure new managers succeed.


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