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Carbonite

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Carbonite

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Carbonite Reviews

Updated Nov 14, 2022

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Found 299 of over 322 reviews
3.4
52% Recommend to a Friend
52% Approve of CEO

Found 296 of over 322 reviews

3.4
52%
Recommend to a Friend
52%
Approve of CEO
Carbonite Interim CEO and President Executive Chairman of the Board Steve Munford (no image)
Steve Munford
28 Ratings

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
  • "High turnover is a result of this and poor management.(in 21 reviews)
  • "4 managers for the same product(in 16 reviews)
  • "People are regularly disappeared with no communication as to why, up to and including upper management.(in 12 reviews)
  • "Poor engineering group, no leadership or vision for new product or improving existing products.(in 9 reviews)
  • "Promises of promotion were regular incentives, however layoffs occurred, including on the position which was used as a carrot for lower level technical support.(in 5 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Carbonite and is not affected by filters.

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  1. 5.0
    Former Employee

    Good company

    Nov 10, 2022 - Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice management , still wait and see

    Cons

    Nothing to complain. Still leaning

    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 3 years

    Tier II Technical Support

    Nov 14, 2022 - Tier II Technical Support in Lewiston, ME
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Atmosphere, co-workers, engaging, support, rewarding

    Cons

    Hours, shift work, demanding, not for the faint of heart

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  3. Join the Carbonite team
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  4. 5.0
    Current Employee

    A true team selling environment

    Aug 11, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    All my colleagues seem to be great people. Very helpful people. Work life balance. Stock purchase program. Health insurance is excellent. Comprehensive solution stack. Massive war chest of the parent company.

    Cons

    Complex internal structure results in a lack of velocity going to market. The strengths of a majority of the products is not aligned with the direction of the market. Contract review process is painful.

    Continue reading
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  5. 1.0
    Current Employee, more than 3 years

    Nearly 4 years of frustration and declining morale.

    Oct 25, 2022 - Customer Support Specialist in Lewiston, ME
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Get to work from home

    Cons

    Poor communication from upper managment, Terrible raise and merit structures, Inconsistent and chaotic internal hiring structure, Terrible and inconsistent benefits, No 401k Match, Lots and Lots of carrot dangling and internal tool failures.

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    1 person found this review helpful
  6. 5.0
    Current Employee, more than 3 years

    Salary

    Aug 22, 2022 - Analyst in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good starting salary with yearly merit increases.

    Cons

    Company does not give bonuses beneath the executive level.

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  7. 3.0
    Former Employee, more than 3 years

    Company was in upheaval; otherwise good place to work

    May 17, 2022 - Team Manager in Lewiston, ME
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Site manager tried to do an excellent job despite resistance up the chain. Co-workers and my team manager peers were excellent and dedicated employees. Most of the agents worked hard and maintained positive attitudes.

    Cons

    Company went through changes in structure and business model resulting in re-org which causes paranoia among agents about losing their jobs. Uncertainty was contagious and site manager did not know how to handle dissention well.

    Continue reading
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  8. 3.0
    Current Employee, more than 1 year

    Disappointing Changes Ruining the Workplace

    Oct 11, 2021 - Lead Customer Support Representative in Lewiston, ME
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work/Life balance is very good. When you're clocked out, you're clocked out. There's no push for any sort of unpaid time or OT. The only instance you might stay after closing would be if a call goes long, since you are required to stay until the call is complete. Immediate management is friendly and great! Coworkers are great! Benefits (health, dental, etc) are great!

    Cons

    With the changes that OpenText has been making over time, Carbonite feels less like Carbonite and more like a corporation. - WFH is moving to only 2 days a week, no longer "permanent" - Holidays are a mess. US is required to work all holidays, but Canada (Home Support) gets all holidays off after being promised that they would also need to work holidays (this leads to a severe lack of manpower to maintain service levels, where Business and Escalations agents have to pick up the Home support slack and lose their service levels in the process) - Strict on availability, you have to sit at your desk the entire shift and get talked to about taking bathroom breaks.

    Continue reading
    4 people found this review helpful
  9. 1.0
    Former Employee, more than 1 year

    Worst Employer Ever, High schools have less drama.

    Apr 17, 2022 - Technical Support Specialist in Lewiston, ME
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Occasional gift cards Easy training

    Cons

    Drama, Everyone has beef with somebody like we're still in high school. Favoritism, If your not good at sales or suck up to your manager you won't get anywhere in this company even if you have skills in areas outside of sales. Bad treatement of customers, Insisting on an old lady who is backing up recipes and grandkids photos needs a 600$ business plan instead of a consumer plan. Sexual harassment Token women hired but it's still a boys club Sees employees as replacable.

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    1 person found this review helpful
  10. 4.0
    Current Employee, more than 1 year

    Fun Nerdy Culture

    Mar 16, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers are great, the culture is fun. Everyone works together and shares knowledge

    Cons

    Annual raises don't keep up with inflation, not full remote, will return to office, career growth is slow

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  11. 5.0
    Former Employee, more than 3 years

    Great culture

    Apr 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly coworkers and good offices

    Cons

    Just acquired by a bigger company

    Be the first to find this review helpful
Viewing 1 - 10 of 296 Reviews
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Carbonite Reviews FAQs

Carbonite has an overall rating of 3.4 out of 5, based on over 322 reviews left anonymously by employees. 52% of employees would recommend working at Carbonite to a friend and 43% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Carbonite employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Carbonite. This rating has decreased by -3% over the last 12 months.

52% of Carbonite employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Carbonite 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Carbonite to be career development, coworkers, benefits and the cons to be culture, senior leadership, management.

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Carbonite photo of: Office space
Carbonite photo of: Our Boston Carbonistas celebrating Diwali!
Carbonite photo of: Our team in Indianapolis volunteered with Habitat for Humanity to build a home in the local area
Carbonite photo of: Carbonistas cheering on the Oakland A's
Carbonite photo of: Our Salt Lake City team enjoying a summer morning at Top Golf!
Carbonite photo of: Indianapolis team at the Bet Places to Work 2019, Indiana Chamber of Commerce
Carbonite photo of: Hackbeanpot 2019 - Carbonite provided mentors and sponsorship to this amazing event of students bringing their engineering  and designing skills to life!
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Glassdoor has 322 Carbonite reviews submitted anonymously by Carbonite employees. Read employee reviews and ratings on Glassdoor to decide if Carbonite is right for you.