Cardon Outreach Reviews | Glassdoor

Cardon Outreach Reviews

Updated June 2, 2017
116 reviews

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Full-time Part-time

2.8
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Glen Laschober
44 Ratings

116 Employee Reviews

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Pros
Cons
  • Health benefits are okay for individual, but could be better for families (in 7 reviews)

  • Upper management treated you like just a body in a chair (in 6 reviews)

More Pros and Cons

  1. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Texarkana, TX
    Current Employee - Project Manager in Texarkana, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cardon Outreach (More than 3 years)

    Pros

    Great work hours. Great PTO and flexible work hours.

    Cons

    Benefits could be better.


  2. "Disability Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cardon Outreach full-time (More than a year)

    Pros

    easy
    laid out job duties
    freedom to work on my own with little oversight
    schedule flexibility
    great people work here
    great work environment
    CEO personally introduced himself to every employee.

    Cons

    Incentives were taken away
    they don't encourage you to do more than you are set out to do. Like work more accounts than your goal is.

    Advice to Management

    Have incentives for employees who go above and beyond, or do more work than required.

  3. "Patient Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in The Woodlands, TX
    Current Employee - Anonymous Employee in The Woodlands, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice co-workers and management. Only good if you really need a job. I don't recommend retirment here.

    Cons

    Benefit and pay no good.

    Advice to Management

    Give good incentives to good employees and they will stay.


  4. Helpful (1)

    "Great employees and supervisors, high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cardon Outreach full-time (More than a year)

    Pros

    The people! Great teamwork. I loved the team I was working with, and supervisors did the best they could to show support and appreciation. Nice PTO. Management is very good about adjusting work hours due to outside commitments.

    Cons

    Serious micro managing, daily "goals" nearly impossible to achieve. Underpaid for volume/difficulty of workload. Benefits could be much better. Difficult to obtain positions with higher pay; raises almost non-existent.

    Advice to Management

    Take care of the employees! Recognize that the goals set forth are almost impossible to achieve, and stop raising the expected amount of work to be done every day - this causes employees to do the minimum amount of work on each account due to time constraints, when 5-10 more minutes per account could resolve an issue rather than having to work it again. Hire more staff when the goal is based on the current inventory. The turnover rate is due to these factors.


  5. Helpful (4)

    "Terrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing in Tulsa, OK
    Former Employee - Billing in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cardon Outreach full-time (More than 3 years)

    Pros

    Helping patients to find a way to pay medical bills

    Cons

    No raises. Favoritism. Stay away from projects in OK and TX. Managers, supervisors and HR behave like children. If they don't like you they will push you out or worst...fire you. A supervisor was accused of sexual harassment by a DHS worker and misconduct. He was transferred to another project. Not fired. The reason ? He is Managements buddy. Management bullies employees if they don't agree with their policies. Patient advocates are mistreated constantly. Awful benefits. Awful treatment. Not friendly to vets. Management will make you use PTO for army drills every month. Management lies in contacts with hospitals and clinics. They inflate numbers and give fake percentages. It's a matter of time before everything comes out to the light.

    Advice to Management

    Oklahoma and Texas management is really terrible. This company will have to clean house if they want change.


  6. Helpful (1)

    "Biller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cardon Outreach full-time

    Pros

    Great coworkers good wages and decent mangement.

    Cons

    Benefits not great limited training .


  7. Helpful (6)

    "Poor pay, terrible to employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - OOS EV in Draper, UT
    Current Employee - OOS EV in Draper, UT
    Doesn't Recommend
    Neutral Outlook

    I have been working at Cardon Outreach full-time (More than a year)

    Pros

    The people that work there are nice. The upper management is horrible. There is favoritism for advancement within groups of friends.

    Cons

    The business is based on submitting medical claims to payers. How can you do that effectively when the printers are always malfunctioning and broken?
    Management get exclusive outings to places while everyone is left at work with no assistance when needed.
    Supervisors will tell you they will get back with you on a question, and they never get back with you.
    As a new employee, you will make more than existing employees.

    Advice to Management

    Hire honest supervisors and managers. The two faced back-stabing of employees has really brought down moral.
    Insurance is expensive with mediocre coverage.
    Value your experienced reps. They have the experience and should be the ones being paid more.

  8. "Follow up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cardon Outreach full-time (More than a year)

    Pros

    Coworkers are easy to get along with. The flex hours are nice. Fast paced work environment. Good location and easy to get to.
    Most supervisors were great.

    Cons

    The dept I worked in (OOS) has a lot of favoritism. Jobs are given to supervisors that are friends with other management. They hire family and then they are the ones who get promoted. Choosing friends and family over others that work much harder, with more experience.

    Roles of the job are constantly changing and the demand to get "numbers" over quality worked accounts.

    Lots of management backstabing other management and employees.

    Benefits are very costly.

    Advice to Management

    Post all jobs for everyone in the office to apply. Encourage someone that might be good in a position to apply.
    Be more competitive with pay.
    Get new printers.
    Don't change our health insurance mid-year. All the deductibles started over in May. That made it even more costly for the people that need it.


  9. Helpful (5)

    "Professionalism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Draper, UT
    Former Employee - Project Manager in Draper, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cardon Outreach full-time (More than 10 years)

    Pros

    Caring coworkers, flexible hours, mostly good environment

    Cons

    Treatment of employees by some management members that alienates current and former employees. Unprofessional behavior of leadership

    Advice to Management

    At this time I still communicate with previous coworkers and peers from the company and many express concerns regarding changes in the management teams or the delays to add additional resources to the teams. Team members feel that they are being targeted by members of management currently in place which had negatively impacted their work and experience at work. Representatives that have had relationships with former employees and managers are seeing and hearing information from the current management that is rude and unprofessional in regards to the previous employed at the company. This behavior has also been portrayed in client meetings to discredit those that they have previously worked with at Cardon, this is extremely unprofessional whether correct or incorrect and shows poorly on the current management and leadership at the company.
    Recommendation that HR and upper management take a look at their current leadership structures to locate where coaching and other opportunities would benefit in regards to referencing previous employees and working forward as well as the alienating of current employees feeling that their management is out to get them. For a company that employs through referrals from current staff this could impact whether a good or great employee is willing to refer a friend/family member for regular or long term employment.
    As a previous long term employee it is disappointing for me to hear that those I had developed a relationship with and truly enjoyed their job are no longer happy or feel bullied by management to leave. It saddens me that anyone in leadership would behave in such a manner and causes the breakdown of a positive professional environment.


  10. Helpful (1)

    "Disability Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in The Woodlands, TX
    Former Employee - Anonymous Employee in The Woodlands, TX

    I worked at Cardon Outreach full-time (Less than a year)

    Pros

    Loved my coworkers,easy work, decent pay, and the opportunity to work many hours of OT.

    Cons

    the work was easy but the work loads for one were meant for atleast two people. Upper management treated you like just a body in a chair. very poor insurance options


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