Care Call Inc Reviews | Glassdoor

Care Call Inc Reviews

Updated June 11, 2017
4 reviews

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1.9
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  1. "no organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - C S Agent in Bryan, TX
    Former Employee - C S Agent in Bryan, TX
    Doesn't Recommend
    Positive Outlook

    Pros

    money is ok, full hour for lunch, trainers are awesome, good security, nice friendly co workers, lots of work..

    Cons

    really just management......nice enough, too much work/agents and not enough team leads to assist agents, team leads are not knowledgeable enough eiither, they are overloaded with too much and some do nothing.....i felt no confidence in management....not long enough training or training materials..

    Advice to Management

    Train classes longer with virtual calls to learn on: your team leads need traininbg to...they sit at thier desks when agents need assistance, worry more about 1 min late on breaks than an agent struggling to find information that was never given to them....


  2. "csr"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    no pros for this company

    Cons

    new company, high turn over rate,


  3. "Move on as quick as you can or be burned"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy to get a job, great first call center job.

    Cons

    Management marches around constantly looking for infractions. If lower management feels you may replace them, they will find something to fire you for. No advancement

    Advice to Management

    The owners business direction is displayed in how he treats employees.


  4. "Great place to earn part time money"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    CareCall is a great place to earn a part time income if you are able to tolerate being on the telephone your entire day.

    Cons

    The job is not very challenging and the turnover rate is pretty high. A lot of the workers are part time and not really interested in moving up. It's just a easy part time job.

    Advice to Management

    Make sure that you are consistently relaying important messages concerning the company to the staff. Make sure the right people are being place in management positions.