Care.com Reviews | Glassdoor

Care.com Reviews

Updated July 4, 2017
101 reviews

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3.8
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Care.com Founder & CEO Sheila Lirio Marcelo
Sheila Lirio Marcelo
61 Ratings

101 Employee Reviews

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Pros
  • Had a flexible work from home gig (in 7 reviews)

  • It was also easy to find jobs in my area related to what I wanted to do (pet sitting) (in 6 reviews)

Cons
  • Work life balance can be a struggle at times, but mostly people put pressure on themselves as opposed to management heaping it on (in 6 reviews)

  • no cons from my personal experience (in 6 reviews)

More Pros and Cons

  1. "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping Manager in Pearland, TX
    Current Employee - Housekeeping Manager in Pearland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Care.com part-time (More than a year)

    Pros

    Offers flexible schedule to students and good pay

    Cons

    no cons from my personal experience

    Advice to Management

    Compassion first


  2. "It has been ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nanny in Waxhaw, NC
    Current Employee - Nanny in Waxhaw, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Care.com full-time (Less than a year)

    Pros

    Working with kids, not a typical job. You are able to build relationships with the kids you work with and the parents you work for. Get to decide your daily activities.

    Cons

    Inconsistent hours. Communication gets wonky. Parents can send kids away for weeks and not give you any notice which means two weeks no pay.

  3. Helpful (1)

    "Great Company But Limited Growth Options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Waltham, MA
    Current Employee - Business Development in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Care.com full-time (Less than a year)

    Pros

    Care.com is great to its employees. You do feel like the management team cares about your life outside of work which is important to work-life balance. For the most part the senior leadership team is very open about where the company is going and what they are doing which is pretty cool.

    Cons

    I cannot speak for other departments, but on the business development end, the main issue is the lack of growth potential. Although the entry level roles are great experience, there does not seem to be a clear path in terms of next steps. From what I have seen, you either go into a newly created role which is often much more work for the same if not less money, you stay in the same position, or you find growth in a new job outside of Care.com. It is a bit disappointing because the company is a great one to work for.

    Advice to Management

    Offer clear next step plans. Encourage employees to meet with leaders from other departments and foster growth from within.


  4. "Awesome CEO, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Care.com full-time

    Pros

    Sheila and her team have created a terrific product and brand. You can't go anywhere without people saying that they got a sitter from Care.com or they were babysitter themselves. Feels good to have been part of that.

    Cons

    The company is still like a start up in many ways, and can be confusing to know what's going on. On the other side, company meetings are well run and leadership is trying to stay transparent, one of their core values.

    Advice to Management

    Keep trusting employees and being transparent about wins and challenges.


  5. "Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Care.com full-time (More than 3 years)

    Pros

    The timings are flexible and good place to learn everything

    Cons

    Wish they have a day care for their employees

    Advice to Management

    Keep going, you guys are awesome


  6. "Member Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Care Representative in Waltham, MA
    Former Employee - Member Care Representative in Waltham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Care.com full-time (More than a year)

    Pros

    Summer Fridays
    Free snacks
    Generous days off

    Cons

    There's some gossiping but that's very typical at corporate companies!

    Advice to Management

    none


  7. "Awesome Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Customer Service Representative in San Diego, CA
    Current Employee - Remote Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Care.com part-time (More than 3 years)

    Pros

    Working remotely, support, professionalism and senior management

    Cons

    None that come to mind.

  8. "Nanny"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nanny in Yorktown, VA
    Current Employee - Nanny in Yorktown, VA
    Recommends
    Positive Outlook

    I have been working at Care.com (More than a year)

    Pros

    Great way to connect with people/families that are in need of my services. Able to read through a lot of job postings and search for opportunities that match my availability, pay range, and preferences.

    Cons

    The pay offered is not always that great, but I was lucky to find a great family that appreciates me and pays me higher than average, plus has given me random bonuses for doing a great job.

    Advice to Management

    No real advice to Management - the service and website seem to function well. Care.com is a reputable place/format to connect caregivers with those who need care.


  9. "care former meployee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Care.com full-time (More than a year)

    Pros

    My departmental leadership was awesome even if my team members weren't.
    Pay rates are good, most benefits are good but 401K is a joke.

    Cons

    Open pod desk, very noisy at the corporate office.
    Diva attitude prevalent from the top down with favorites being given carte blanche, even to ignore corporate security and fiscal policies. Lackluster work ethic from some and even rewarded with a culture of socializing being a priority.

    Advice to Management

    The executives need to learn to recognize where productivity is coming from.


  10. Helpful (2)

    "sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Waltham, MA
    Former Employee - Anonymous in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care.com full-time

    Pros

    covered parking. large office space. relatively fast elevators. plenty of meeting rooms. nice kitchens. covered parking keeps snow off cars in winter.

    Cons

    terrible leadership. every leader is scared of ceo both as someone who controls their fate inside the co as well as someone who influences their future employment by prospects in the boston area. hence no one will be direct or truthful with her.


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