Care.com Reviews | Glassdoor

Care.com Reviews

Updated September 11, 2018
115 reviews

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3.8
StarStarStarStarStar
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Approve of CEO
Care.com Founder & CEO Sheila Lirio Marcelo
Sheila Lirio Marcelo
75 Ratings

115 Employee Reviews

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Pros
  • "You do feel like the management team cares about your life outside of work which is important to work-life balance" (in 6 reviews)

  • "com is an all round great place to work, mostly because of the great people that work there and solid leadership team" (in 9 reviews)

Cons
  • "There are no cons that I can think of at this time" (in 6 reviews)

  • "Repetitive, mundane, unethical practices, low pay, horrible hours as you are competing with overseas employees as well" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Waltham, MA
    Former Employee - Vice President Sales in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Care.com full-time (More than 3 years)

    Pros

    Care.com is an all round great place to work, mostly because of the great people that work there and solid leadership team. The company manages to find a good balance between focusing on their financial goals and their drive to be a socially responsible company, which many other organizations find hard to do.

    Cons

    Some work can still be done to improve career progression within many of the teams and developing/coaching new leaders.

    Advice to Management

    As the company scales, focus a little more on empowering every employee and teaching them to have "bias for action" so that nothing gets in the way of the amazing things that you continue to do.


  2. Helpful (1)

    "Profile Reviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Care.com part-time

    Pros

    Remote position, easy tasks, goals, good initial training

    Cons

    Repetitive, mundane, unethical practices, low pay, horrible hours as you are competing with overseas employees as well

  3. Helpful (1)

    "Was a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand in Waltham, MA
    Former Employee - Brand in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care.com full-time (More than 8 years)

    Pros

    The people, company mission, social activities

    Cons

    Culture became overly “corporate” as the company grew. They didn’t value their employees, especially the ones that joined early on. The company was cheap, poor salary and benefits, laughable 401k match. Little to no room for internal advancement.

    Advice to Management

    Value your employees, they’re you’re most valuable asset.


  4. "Got me so many jobs!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Care.com full-time

    Pros

    Great platform very easy to use.

    Cons

    Little communication with the actual company.


  5. "Personal assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Care.com part-time

    Pros

    Easy, efficient, fast, immediate application

    Cons

    No messages sometimes, slow replies sometimes, hard to reach


  6. Helpful (4)

    "RUN AS FAST AND FAR AS YOU CAN FROM THIS COMPANY!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care.com part-time (More than 3 years)

    Pros

    -- None whatsoever by any STRETCH of the imagination

    Cons

    -- cried from exhaustion and hopelessness EVERY SINGLE DAY I worked there
    -- overworked, underpaid
    -- they basically only care about their bottom line. They don't care a flip about their employees.

    Advice to Management

    Start listening to people's concerns and act on them. Treat your talent as they deserve to be treated, not as a disposable commodity that you can abuse as much as you want.


  7. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Care.com full-time

    Pros

    great people, vacation, company culture

    Cons

    low pay and career projection

  8. Helpful (2)

    "SDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Care.com full-time

    Pros

    Amazing Corporate Culture, friendly and outgoing employees, high retention rate, great benefits

    Cons

    No cons thus far. Love everything about this place

    Advice to Management

    Keep up the hard work


  9. Helpful (1)

    "Great!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Care.com part-time (Less than a year)

    Pros

    Flexible hours, tons of great families to work for, variety of jobs other than just watching children

    Cons

    Website can be hard to contact people


  10. Helpful (1)

    "Great mission oriented company - Excellent work/life balance for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Care.com full-time (More than a year)

    Pros

    Engaging and inspiring CEO. Employees are passionate about the mission. Flexible hours/schedules. Everyone is very friendly and nice

    Cons

    Sometimes being nice is prioritized over being honest or straight forward. I think this can lead to priorities being a little broad and not focused.

    Advice to Management

    Keep being transparent with employees about performance and set high goals to challenge people to work harder.


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