CareCloud Reviews | Glassdoor

CareCloud Reviews

Updated June 11, 2018
129 reviews

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3.7
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CareCloud President and CEO Ken Comée
Ken Comée
54 Ratings

129 Employee Reviews

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Pros
  • "There is a passionate company culture that is one of the best I have ever seen; we are all a family here" (in 7 reviews)

  • "Fast-paced environment with great opportunity for career growth" (in 7 reviews)

Cons
  • "CareCloud is growing and with any kind of evolving company, comes growing pains" (in 5 reviews)

  • "High-Turnover on the Executive Team" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "THE place to be in healthcare technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareCloud full-time (More than a year)

    Pros

    Leadership team that knows what it takes to grow a company and open to input from every employee. A culture that allows talented people to use their experience and judgement in doing their jobs. Being part of the company that is developing completely new technology that will change how doctors and patients use info to make getting healthier easier and less expensive. Genuinely nice people who care about each other and have each others' backs.

    Cons

    Same issue as with most companies in this stage of growth - dealing with those few people who are not a fit with a performance culture who direct their shortcomings on others. Demanding pace of a tech startup is not for everyone - you have to get fueled by the pace and energy.

    Advice to Management

    Continue to be inclusive with every employee. Be faster in separating with people who aren't a fit.

    CareCloud Response

    Mar 22, 2018 – CEO

    Thanks for taking the time to write this review. You're right about CareCloud being full of talented people who support each other. And, it's this dedication to each other and to our mission that... More


  2. Helpful (2)

    "One of the best companies to learn and grow in South Florida"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareCloud full-time (More than 5 years)

    Pros

    A culture built on tackling big problems and opportunities, amazing coworkers, leaders that invest people who truly want to be challenged and grow.

    New CEO has done wonders for the company and is 100% committed to seeing the company succeed.

    This place is very much a unique opportunity to make an impact in healthcare. Every day is a new adventure and the people are truly the best. Smart, creative, fun, passionate, tough, loving and fiercely committed.

    Cons

    Lots of change, but not always in a bad way. As always, there are negative people lurking who focus on everything that is wrong around them, rather than focusing on how they can help make things better (hint: it starts with attitude).

    Advice to Management

    STAY THE COURSE! Healthcare NEEDS what CareCloud is building. I've personally spoken to hundreds of clients who absolutely love the CareCloud experience -- this is a company that is on the cusp of being utterly unstoppable.

  3. "Junior Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Boston office had a small laid back team

    Cons

    Large complicate rails app was hard to use


  4. Helpful (2)

    "More and more employees are resigning by the minute!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CareCloud full-time

    Pros

    Only the Cuban coffee and the smile it comes with

    Cons

    CareCloud has the habit of bringing in new were employees at a higher rate than those employers with much tenure. More and more employees are resigning by the week. Their support department hardly has any workers. They’re having to beg employees who are resigning to stay because they have no retention. Due to the fact that they can’t play their employees what they’re worth, They’re waiting for them to resign to pay them wht they should be making. It’s sad the CEO blames others for his failures since starting at CareCloud. Reading his responses below don’t coincide with the CEO that we all know. I have been a part of this company for a while and can see these happy go lucky reviews listed are not true.

    Advice to Management

    Pay employees they are worth. Do not wait until they resign to pay them what they are due for all the hard work that they put in. The employees are the reasons why the product succeeds.

    CareCloud Response

    Jun 12, 2018 – Sr. HR Director

    Glad to see the love for our Cuban coffee tradition, but very sorry to see that it seems to stop there. I'd welcome the opportunity to hear more about your ideas and concerns -- maybe over a... More


  5. Helpful (2)

    "Growing and Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareCloud full-time (More than a year)

    Pros

    CareCloud is building exciting solutions that attack some of the biggest challenges in healthcare. There is a very collaborative culture with genuine appreciation for colleagues and contributions they make. Company is nimble, flexible and able to adapt to changes and new opportunities. The team is serious without seeming stressed. Decent ping pong competition and the Cuban coffee is off the charts!

    Cons

    It's a young company in a very competitive space. There is a fairly consistent level of change/evolution that one needs to be willing to embrace. If you are looking for a company/job where they tell you what you need to do for the next year, and nothing changes with your role or the company, then you should look for a different company.


  6. Helpful (2)

    "Exciting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Miami, FL
    Current Employee - Quality Assurance Analyst in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareCloud full-time (Less than a year)

    Pros

    Casual work attire, no drama and everyone is friendly.

    Cons

    Open space sometimes makes it hard to concentrate when others are on the phone.


  7. Helpful (2)

    "Team Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections in Miami, FL
    Current Employee - Collections in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareCloud full-time (Less than a year)

    Pros

    We help and understand one another.

    Cons

    Open environment. One can hear others conversation and work area

  8. Helpful (3)

    "Not a good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CareCloud full-time

    Pros

    Gain experience needed to better my career

    Cons

    Poor management. Poor pay. Crazy hours.


  9. Helpful (1)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I have been working at CareCloud full-time (More than 5 years)

    Pros

    Easy going, very flexible and casual environment.

    Cons

    Favoritism and tendency to reward the most visible (back-scratchers and opportunists) and ignore consistency and perseverance.

    Advice to Management

    Too many chiefs and no Indians.


  10. Helpful (2)

    "Love working at Carecloud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareCloud full-time

    Pros

    Like the culture, co-workers, environment. Feel happy coming to work everyday.

    Cons

    No consistent annual performance review, raises or bonuses.


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