CareOne Credit Reviews | Glassdoor

CareOne Credit Reviews

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2.9
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Bernie Dancel
10 Ratings

25 Employee Reviews

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  1. "Best Company Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, MD
    Current Employee - Customer Service Representative in Columbia, MD
    Negative Outlook

    Pros

    They allow agents to work at home or in the Columbia, MD Home office. Their benefits are fantastic, and their pay scale is higher than most work at home opportunities. The people are wonderful to work with. Management is tough, but fair.

    Cons

    Performance measures are all or nothing. Very high performance standards must be met to continue employment.


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Worked from home(Most people work virtual)

    Cons

    crazy goals expectation and They did not have space in the office.

    Advice to Management

    Make better decisions

  3. "Payment Assistant Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Assistant Coach, Telecommute in Columbia, MD
    Former Employee - Payment Assistant Coach, Telecommute in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CareOne Credit full-time (Less than a year)

    Pros

    Telecommuting, average salary during training

    Cons

    Company didn't care about success of it's clients in the program, only cared about sales. Some reps signed up people who did not understand the process and canceled a month later.

    Advice to Management

    Work on ethics training for sales people. Find potential and coach it.


  4. "Downsizing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home job and the hours are good

    Cons

    downsizing and the CEO is allowing the CareOne brand and reputation to go down hill fast. Its like watching a train wreck


  5. Helpful (1)

    "credit counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    opportunity to work with and help clients all over the country in a fast paced and challenging environment. good earnings opportunity.

    Cons

    none that would not keep me from working there

    Advice to Management

    try to stay in business next time


  6. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Solution Coach in Columbia, MD
    Former Employee - Certified Solution Coach in Columbia, MD
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    work from home, benefits, great pay...

    Cons

    high turn over, closed business

    Advice to Management

    open back up!


  7. Helpful (1)

    "Great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at CareOne Credit full-time (More than 3 years)

    Pros

    Work from home with benefits, PTO, 401k and paid training. Room for advancement or change into a new department.

    Cons

    Evaluations were brutal. You didn't always get the same QA representative so what they marked off for another might not and vice versa.

    Advice to Management

    Managers need to spend time on the phones every day to have a better understanding of the job. You change managers frequently, as your shifts are bid on each quarter.

  8. "Client Servces"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work at home good hours and vacations.

    Cons

    Going out of business soon.

    Advice to Management

    Stop promoting managers based on who they know


  9. "Just don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CareOne Credit full-time (More than 3 years)

    Pros

    Working at home, some nice co-workers, and PTO. That's it.

    Cons

    Everything.
    The only good thing about the job was working at home and some of the other reps were nice. The company helps a small portion of customers and the rest are burned. The enrollment coaches give unrealistic expectations to customers. You will not feel like the company cares about customers or employees. Layoffs once or twice a year. Constant threat of termination even if you miss quota by a tiny fraction. The requirements are inconsistent and always change. You aren't really helping people manage debt, but rather answering calls and trying to help them, if you can, under 6 mins.

    Read the reviews under Ascend One. It's the same company. I wrote a more thorough review there.


  10. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, MD
    Current Employee - Customer Service Representative in Columbia, MD
    Recommends
    Approves of CEO

    I have been working at CareOne Credit full-time (More than 3 years)

    Pros

    Virtual at home office environment, great benefits

    Cons

    prone to layoffs because of industry


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