Career Connection, Inc. Reviews | Glassdoor

Career Connection, Inc. Reviews

Updated May 22, 2017
78 reviews

Filter

Filter

Full-time Part-time

2.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jessica L. Killgore
25 Ratings

78 Employee Reviews

Sort: Popular Rating Date

Pros
  • The knowledge and experience gained at the entry level is truly priceless (in 4 reviews)

  • Working in a call center, for Large Coporation with great Morals (in 3 reviews)

Cons
  • Low pay, ok benefits, barely get overtime (in 4 reviews)

  • A low cost IT provider that provides almost no benefits (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "The Job can be tolerated, however Management needs to improve."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Technology L1 in Buffalo, NY
    Current Employee - Associate Technology L1 in Buffalo, NY

    I have been working at Career Connection, Inc. full-time (Less than a year)

    Pros

    Great IT experience and knowledge can be gained. However, there is not enough supporting documentation at times to assist end users with their technical users. The tools provided do not work most of the time which can leave an employee frustrated that they cannot resolve an issue.

    Cons

    Benefits suck, PTO Accrual could be better, Too much Harrassment on the phones and not enough training provided for systems being used. They also do not offer morale groups or activities for employees to participate in besides a monthly potluck lunch.

    Advice to Management

    Imporvement is needed overall. Employee Morale is low.


  2. "Ehhh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Career Connection, Inc. full-time (More than 3 years)

    Pros

    You meet some good people with CCI, but overall it's an entry level job with awful benefits.

    Cons

    Bad pay, bad benefits, bad customers. I know the local managers are trying their best, but they don't have much to work with.

    Advice to Management

    Start investing in the people that work for you.


  3. "Your low cost IT provider"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Technical Support Representative in Smyrna, GA
    Former Employee - Technical Support Representative in Smyrna, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Career Connection, Inc. full-time (More than a year)

    Pros

    This company provides IT support to various customers including IBM and Lenovo.

    Cons

    A low cost IT provider that provides almost no benefits.

    Advice to Management

    Stand up for your employees and work with your customers better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Amateur recruiters! Soulless corporation!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Team Lead in Buffalo, NY
    Former Employee - Help Desk Team Lead in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Career Connection, Inc. full-time (Less than a year)

    Pros

    Hopefully my review isn't deleted, again...IBM/NYS collaboration may be a good thing as IBM is well-known.

    Cons

    CCI is not well-known in the area. Their reputation for shady business practices is becoming word-of-mouth via online platforms. I completed new hire paperwork for the position, and signed-off on the salary requirements. On my first day of training I did not make it on time but I did call to notify company staff. My brother with Downs Syndrome had been having adverse reactions to a reduction in seizure medication the entire weekend. Upon calling, I attempted to offer supporting documentation to IBM (HR), but the phone was taken mid-sentence from (clearly) amateur recruiter at CCI. She indicated they would be "moving in another direction". I took it for face-value because clearly they were not family-oriented, and that is the #1 factor I look for in an employer (otherwise I question long-term success of the company in the area). A few days later I received a call from the initial CCI recruiter who passed me on to IBM before hiring wanting to "know what happened" because he "wasn't there”. He said he "could fix it". Business acumen and hindsight indicates to me that CCI wanted further documentation for their records to justify to IBM why their new-hire group would be a person short. I tried to explain the circumstances but I was told "If you have family obligations this isn't the place for you" I therefore said the conversation was "a waste of time" and terminated the discussion myself.

    Advice to Management

    1. You stated before hiring that you were already experiencing turnover due to lack of skills, and sense-of-entitlement. Buffalo is a family-oriented community. Even business professionals in Buffalo have family obligations. Furthermore, how a person deals with obstacles in life determines how successful they are. 2. When you approach a candidate on a personal level they will speak to you on a personal level, chances are you know that. 3. Don't revisit a candidate just to look for personality flaws to justify your mistake it makes you appear unethical/unprofessional. 4. When a candidate tells you they worked their way up from homelessness it is because you led them to trust you. Don't use that against them after you already let them go anyway, it's inhuman and unprofessional. 5. You will not hire "top talent" with the starting wages you offer unless they are inexperienced/desperate. At the Bachelor degree level, you had a chance at a great candidate who is already improving processes elsewhere. 6. You lack knowledge of the culture in the area for which you are hiring. You need to tailor your recruitment strategy to more closely align with the norms and values of individuals on the lower paying end of the spectrum. They will not respect the position otherwise, and the issues will be ongoing!


  6. "Creative Channel Services In-store Vendor for Major Technology Brands Retail first introduction."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Technology and Sales Specialist Technology in Boulder, CO
    Former Employee - Inside Technology and Sales Specialist Technology in Boulder, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Career Connection, Inc. part-time (More than a year)

    Pros

    Excellent to gain education and technology experience I went on to ITT software specialist from CCI

    Cons

    The time on a helpdesk is short but the experience is amazing!

    Advice to Management

    Keep up the great synergy it really helped me excel in my education and employment.


  7. "Horrible company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level I I T Agent in Buffalo, NY
    Former Employee - Level I I T Agent in Buffalo, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Career Connection, Inc. full-time (Less than a year)

    Pros

    None, the security guards are nice & greet you

    Cons

    Don't waste your time applying here & if your currently employed do not, I repeat, do not leave your job for them, they will not hesitate to replace you. The pay seems good but you have to pay for parking which takes a chunk out of your check on top of taxes, they do not train you at all, you train yourself & wing it after that, no vaca time, pto nothing, if your thinking about applying to ibm/CCI downtown buffalo have a backup plan because they are not loyal & they got alot of stuff with them.

    Advice to Management

    Stop the hiring process & focus on properly training the staff you currently have, because had yall done that, yall wouldn't of did this mass firing, which was a complete joke, this company fired at least 10 people in a matter of 5 business days, for no reason except the bull excuses they made up, because we were their guinea pigs & they were done with us. So to Management I'm sure sooner than later the downtown location will be closed because y'all don't know wat y'all doing


  8. Helpful (6)

    "Stay Away from them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Buffalo, NY
    Former Employee - Customer Service in Buffalo, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    No Pros, Easy to get hired, IBM training name on resume.

    Cons

    They are deceitful. Lie and intimidate you so you will leave your job and not let you give a two week notice. If you vocalize your concerns with the agency, they find a way to fire you. They harass the workers and are unreasonable with their stats. They tell you that you have a grace period to learn the system but then write people up as soon as two-five days of getting on the systems. They demote people, then harrasse them and write them up just because they refuse to bully the workers under them. Tell their workers there are 1,000 or more people waiting to take their position and that they are not special. Ask people to work with team leaders, yet tell the people the team leads are not our friends and are above us. Creating an atmosphere of fear.

    Advice to Management

    Don't allow upper management to make you become tyrants and bullies, stand up for your principals on how to treat someone.


  9. Helpful (1)

    "Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Raleigh, NC
    Former Employee - Contractor in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Career Connection, Inc. full-time (Less than a year)

    Pros

    Work from home with advancements in pay.

    Cons

    Poor training preparations, poor support from team & team leaders. They do not stand behind their employees & unclear on job ethics.

    Advice to Management

    No matter how much good an employee does with this company one bad call can cost you your job. They are quick to fire with no regards to actual facts that are given.


  10. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norcross, GA
    Former Employee - Customer Service Representative in Norcross, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working in a call center, for Large Coporation with great Morals. Great Team, Fair pay.

    Cons

    We had started the Call center from scratch and new people did not want to work they complained a lot once they were gone the Job was Great.

    Advice to Management

    Management were talented and respectful, keep up the good work.


  11. Helpful (1)

    "Door Opening Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Representative in Boulder, CO
    Former Employee - Service Representative in Boulder, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Career Connections Inc provided an essential step in my career by providing an entry level opportunity to work at IBM. By showing up to work every day on time, ready to work, and taking full advantage of training opportunities there is a real opportunity for excellent career advancement.

    Cons

    Don't bother applying if you are unreliable or if you don't like continuous learning and improvement.

    Advice to Management

    Keep up your great work advocating for your employees!


Showing 78 of 90 reviews
Reset Filters