Career Education Reviews | Glassdoor

Career Education Reviews

Updated March 7, 2017
96 reviews

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Todd Nelson
6 Ratings

96 Employee Reviews

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  1. "decent first job out of college"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Career Education full-time

    Pros

    great people to work with.

    Cons

    Quality of programs was suspect at best.


  2. Helpful (3)

    "Sketchy Business Practices/Micro-Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Schaumburg, IL
    Former Employee - Coordinator in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Career Education full-time (More than a year)

    Pros

    The pay, and a few of the people you work with.

    Cons

    Unfortunately, a lot more cons to this company than there are pros. Everything is Micro-Managed beyond excessively. This is a pure telemarketing job, aka 'IRC-Coordinator' made to fool you in to thinking it isn't. There was nothing specified as matrix driven position in the interview, or even in training. You don't find out until day 3 it's a matrix driven position. I don't understand how someone could enjoy their job, going in and repeating a script to immature, mentally challenged, ignorant people all across the country. This job has made me lose all self-respect for myself, and have lost all faith I once had in humanity.

    The students you call have no idea who you are. They will cuss you out left and right for no reason. The matrix that are in place make absolutely no sense. There are 4 categories they measure you on every month to decide if you're worth keeping or not. They measure your total call volume, including Voicemails, Wrong Person on the Phone, No Person on the Phone, and hangs ups, amount your actual Right Party Contact. It just doesn't make sense. You're measuring people on an uncontrollable matrix. The job is stressful, and extremely repetitive. The building is nice on the outside, but the water doesn't work half the time on certain floors, the toilets don't flush, the elevators take 7 minutes out of your breaks just to go up and down, there is no break room on each floor.

    They allow certain people to just leave their desk, and walk around, well the ones at their desk a majority of the time are taking more calls than the ones walking around. It makes no sense to take people off the phones. That obviously increases call volumes for the people with HIGH adherence to suffer. Some positions are able to walk around aimlessly all day, everyday. People are often forgotten about, and things aren't communicated well.

    They make you ask questions that are personal, and the student can take them offensively. Basically, CEC is looking for anyway they can get your money. Army, Job, etc. That is their main focus. You are some how suppose to be in charge of student enrollment just by your talking script.. Which makes no sense.

    I would never do a falsely advertised Tele-Marketing job every again, or telemarketing in general, unless it was a supervisor position. How easy those jobs are.. You are stuck using scripted responses that need to be proofread, and don't always make sense, are awkward, and make you sound like you're in elementary school. The entry scripts are way too long for anyone even to want to hear you talk. The first page you read is sometimes a paragraph long, just to get to the first question. Who is going to want to listen to you talk?

    They'll have the paragraph, after paragraph scripts, with sometimes as little as a 3 second delay between calls. Not even enough time to catch your breath. It just doesn't make sense, and needs to be restructured better.

    The only thing I regret doing is going off on someone cussing me out. Its disrespectful, and enough was enough.

    I don't even know who the CEO is, I have never seen him before. 1/s the time you finally get the student to the advisor team, the advisors hang up on you, there is hold music, or they just listen and don't say anything. You're suppose to 'small-talk' with the students until they pick up.. It doesn't always work. Even when you just talk about school the advisors still just listen and don't say anything.

    Advice to Management

    Some of the supervisors are very easy to talk to, and provide you with good advice. But, how hard is it to be a supervisor, listen to calls, and review them with their team? You closed a majority of your schools. How much longer until the last two close?


  3. Helpful (1)

    "IRC department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Career Education full-time (More than a year)

    Pros

    The pay isn't so bad

    Cons

    When I first stared working for the company this department wasn't so bad, however upper Managment put together new schemes to get rid of employees in this department who had been employed for a longer time period. There isn't much room for growth unless your a butt kisser!!! The turn over rate will continue to be high, because employees aren't valued, and the leads are trash with unrealistic metric expectations.

    Advice to Management

    Less micromanaging make employees feel appreciated instead of just another number


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  5. Helpful (1)

    "VP of Admissions and Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Career Education full-time

    Pros

    under Jack Larson (CEO) leadership it was a good company to work for. Jack was fair and loyal. once he stepped down, the company started its decline

    Cons

    I would not work for CEC with the current leadership. They have lost the majority of there campuses due to bad management and negligence.


  6. Helpful (1)

    "Avoid if you can.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor
    Former Employee - Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Career Education (More than a year)

    Pros

    The only good thing about working at CEC is the great coworkers you encounter. They really made my experience a little more bearable while employed there.

    Cons

    There is a very narrow path for promotion, regardless of your skill or education level. One doesn't need a bachelors or master's degree to sit and answer phones, and that is all you are basically doing in this role. If you need to take time off, good luck if you don't have seniority. The environment is quite toxic, which was disturbing especially when new hire classes start everyone feigns excitement and camaraderie that quickly fades.

    Advice to Management

    Treat employees with respect, don't micromanage them and try to develop them instead of looking for reasons to draw up corrective actions.


  7. "CEC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Autonomous work environment, training available
    Flexible work schedules for all employees

    Cons

    Less than optimal benefits package
    No clear path for career growth


  8. Helpful (1)

    "Closed Door Conversations are Different than Open Door Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Competitive pay in this type of environment. TA/TR benefits. Great Technology. Loyal Employees

    Cons

    Politics drive employee opportunities for career advancement, not skill, knowledge or profitable results. Many of the leaders that make substantial salaries in the Admissions department have relative or marital relationships within the organization. Front line employees with substantial education and experience are not allowed to interview for certain positions. The rules for applying for leadership roles change as necessary to bring in new employees that have no experience or proven track record in order to place them in specific leadership roles. Unrealistic performance goals for frontline employees due to the facts that the goals are not established based on previous performance or information gathered to support the targets as well as the training on new processes are rarely done effectively, but instead is done efficiently in order to minimize time away from phone queue.

    Advice to Management

    Advice to Executive Board,
    Take time out of your extremely busy schedule periodically to look at the people frontline staff that has truly led to CEC success year after year and offer a meeting to get them to a level of deserved leadership. As a business leader, it's natural to trust the people that report directly to you and allow them the opportunity to recruit and higher the leaders they want to report to them. However, in an industry that is struggling to stay relevant and profitable you have to ask yourself. Why are my people promoting people that have not been able to attain profitable results over potential leaders who have and expecting them to be profitable with even more responsibility? That shows poor judgement and a lack of objectivity when it comes to putting leaders in place that would help CEC thrive again. There is a correlation between leadership/managers and underperforming employees. Great performance and lack of performance of employees is usually a direct reflection of their direct leaders influence.


  9. "Nothing impressive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Promotions through Admissions are possible

    Cons

    Top executives are not that strong, company has had many campuses close

    Advice to Management

    New talent acquisition


  10. Helpful (1)

    "Financial Aid Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Career Education full-time

    Pros

    Co workers are friendly. pay is entry level. benefits are decent.

    Cons

    very high turnover, company can not keep talent. Raises are few, company has been unprofitable for a few years and teaching out schools.

    Advice to Management

    Too much emphasis on overall numbers and not quality. employee development opportunities are scarce, ethics lacking in the industry. high turnover should be a priority to reverse.


  11. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are a lot of good people trying to do their best for the students.

    Cons

    The company is in a increasingly regulated industry with many adversaries on both the government and legal fronts, working to make it ever more difficult to do business.

    Advice to Management

    Focus less on the numbers and more on the product. The results will follow.



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