Carenet Healthcare Services Reviews | Glassdoor

Carenet Healthcare Services Reviews

Updated October 11, 2018
73 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
John Erwin
37 Ratings

73 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Hard-working employees Free Drinks Nice Cafeteria" (in 8 reviews)

  • "The call center side of things are great" (in 2 reviews)

Cons
  • "Further, hiring adequately educated upper management would be a great place to begin" (in 4 reviews)

  • "No raises ever after 90 days, since you can obtain a bonus if you meet the criteria" (in 3 reviews)

More Pros and Cons

  1. "Friendly company environment; open door policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services (More than 3 years)

    Pros

    Many events, family oriented, fun

    Cons

    Had high medical insurance costs


  2. "Nice, well kind of...."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Carenet Healthcare Services full-time

    Pros

    People are very nice, job is not difficult at all.

    Cons

    No assigned seating, which in a call center environment just doesn't seem sanitary.

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexibility is really good there

    Cons

    No structure whatsoever in the call center

    Advice to Management

    Hire management that know what they’re doing


  4. "Fights on Sight - Literally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carenet Healthcare Services full-time

    Pros

    They paid you on time.

    Cons

    The Brook City Base location is the worst. There were a couple of fights in the building, management is very negative and play favoritism. The management is extremely unorganized. They kept changing our lunch breaks and even went above and beyond to tell you breaks and lunches are a privilege and not required.

    Advice to Management

    You already know based off my survey when I quit.


  5. "Former Employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carenet Healthcare Services full-time

    Pros

    Great co-workers and friends to be made

    Cons

    Things have changed a lot lately


  6. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in San Antonio, TX
    Former Employee - Senior Manager in San Antonio, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services full-time (More than a year)

    Pros

    Flexible and friendly
    Fast pace multi tasked environment that forces you to challenge your limits.

    Cons

    No compensation for additional tasks completed outside the scope of duties.
    Very bad reporting and documentation processes with systems that do not communicate with each other.
    Low pay for relative industry field work.
    Benefits are too expensive
    No tuition reimbursement
    No retirement plans

    Advice to Management

    Listen to feedback from staff


  7. "A good place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Recommends

    I worked at Carenet Healthcare Services full-time (Less than a year)

    Pros

    Easy program and very understanding and flexible with you & what’s happening in your life.

    Cons

    Management is not so great in helping.

    Advice to Management

    Be more helpful to employees.

  8. "Engagement specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Specialist in San Antonio, TX
    Current Employee - Engagement Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Carenet Healthcare Services full-time (More than 3 years)

    Pros

    Work with nice people. Enjoy the ride.

    Cons

    The company sucks.the pay is low and there's no career advancement.

    Advice to Management

    Give raise to employees


  9. "Engagement specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Carenet Healthcare Services full-time (Less than a year)

    Pros

    Free soda nothing else

    Cons

    It’s the worst experience I have ever had with a company don’t recommend anyone to work their they lia to u in the interview

    Advice to Management

    Get better managers


  10. "Smoke and mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in San Antonio, TX
    Former Employee - Staff in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carenet Healthcare Services full-time (More than 3 years)

    Pros

    Hard-working employees Free Drinks Nice Cafeteria

    Cons

    No raises, Rude interaction between Departments, Some senior managers lack adequate education and leadership skills, lazy and reactive, No advancement, Job postings for staff positions posted for a very short time, not announced internally. Nepotism and favoritism. Very expensive insurance, no one can afford it. In fighting, politics and gossip indicate a low level of education among those who present themselves as leaders. Only those with tight alliances move up. Those with Master’s degrees report to senior managers who only have HS diplomas. Dirty buildings, no filtration system, bathrooms clog up and cause sewage flooding.

    Advice to Management

    Overhaul from top down. Fix the cons.


Showing 73 of 76 reviews
Reset Filters