Carenet Healthcare Services Reviews | Glassdoor

Carenet Healthcare Services Reviews

Updated February 21, 2019
79 reviews

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2.8
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John Erwin
39 Ratings

Employee Reviews

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Pros
  • "Hard-working employees Free Drinks Nice Cafeteria" (in 8 reviews)

  • "Excellent 401k good health insurance and PTO" (in 2 reviews)

Cons
  • "Major "bait and switch" by upper management" (in 5 reviews)

  • "No raises ever after 90 days, since you can obtain a bonus if you meet the criteria" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Friendly company environment; open door policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services (More than 3 years)

    Pros

    Many events, family oriented, fun

    Cons

    Had high medical insurance costs


  2. "A great place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Antonio, TX
    Current Employee - Vice President in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carenet Healthcare Services full-time (More than a year)

    Pros

    Carenet is a rapidly growing organization that is clear about its mission-- to help the healthcare system get better while ensuring healthcare consumers get the best care possible at the most affordable rate. Every day I get to come to work at a place that's making a difference in people's lives as we interact with 50K healthcare consumers on behalf of our clients. We help them make healthier decisions and take control of their own health while we help the healthcare companies perform better, improve the quality of care while driving down the costs. If you're looking for an opportunity to be a part of a growing company in a growing category, this is the place for you. If you want to come to work everyday knowing you have the potential to help others get and stay healthy, this is the place for you.

    Cons

    Like all fast growing companies, there can be rapid change.

    Advice to Management

    Continue to keep employees at the center of all you do. Continue improving and growing!

  3. "High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Advisor
    Current Employee - Care Advisor
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carenet Healthcare Services part-time (More than 3 years)

    Pros

    I love my job and my coworkers. There is a lot of variety in the calls from children to adults. Excellent 401k good health insurance and PTO.

    Cons

    Hard to get time off, especially at the last minute. You end up working many many holidays and weekends. There is a lot of turnover and we aren’t appreciated as much as we used to be.

    Advice to Management

    Transparency, have team meetings, communicate with the staff. Act like you still remember and adhere to your core values.


  4. "Flexible work from home position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carenet Healthcare Services full-time (Less than a year)

    Pros

    Great teamwork by employees

    Cons

    Lower pay than some other similar companies


  5. "do yourself a favor and dont even consider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Advisor
    Former Employee - Care Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carenet Healthcare Services full-time (More than a year)

    Pros

    work from home is the only perk

    Cons

    bonus plan is a joke , work every weekend, highly micromanaged, leadership is only out to make themselves look better, pay is average , isolating , stressful. constantly changing expectations . VERY one sided atmosphere , "we need you so jump through hoops and help us" but when we don't have high call volume go home and you do not get paid- but dont worry that super bonus plan will make it all up NOT

    Advice to Management

    treat your nurses well or someone else will , improve or the turnover will keep getting higher .


  6. Helpful (2)

    "Stay Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Carenet Healthcare Services full-time (More than a year)

    Pros

    Employees at the lower end of the organization truly care and are very passionate about making a difference

    Cons

    Major "bait and switch" by upper management. They don't understand healthcare nor do they care about their employees and customers. Ego rules. Just look at the number of caring, good employees leaving along with their customers.

    Advice to Management

    Install mirrors and use them.


  7. Helpful (1)

    "Engagement specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Carenet Healthcare Services full-time

    Pros

    Good opportunity to get health insurance experience.
    Thorough training program.
    No weekends.

    Cons

    Short breaks/lunches
    Micromanagement is bad
    Never sell a full 40 hours per week

    Advice to Management

    Could be a little more accessible/considerate to their employees.

  8. "Nice, well kind of...."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Carenet Healthcare Services full-time

    Pros

    People are very nice, job is not difficult at all.

    Cons

    No assigned seating, which in a call center environment just doesn't seem sanitary.


  9. Helpful (2)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexibility is really good there

    Cons

    No structure whatsoever in the call center

    Advice to Management

    Hire management that know what they’re doing


  10. Helpful (2)

    "Fights on Sight - Literally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carenet Healthcare Services full-time

    Pros

    They paid you on time.

    Cons

    The Brook City Base location is the worst. There were a couple of fights in the building, management is very negative and play favoritism. The management is extremely unorganized. They kept changing our lunch breaks and even went above and beyond to tell you breaks and lunches are a privilege and not required.

    Advice to Management

    You already know based off my survey when I quit.