Carenet Healthcare Services Reviews | Glassdoor

Carenet Healthcare Services Reviews

Updated May 9, 2017
59 reviews

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Full-time Part-time

59 Employee Reviews

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Pros
  • Work from home, got to work every other weekend which was just great (in 15 reviews)

  • Working at home, reasonable pay after the first 90 days, work/life balance, great co-workers (in 4 reviews)

Cons
  • Schedule not consistent can change whenever due to "business needs" (in 3 reviews)

  • There were no cons I could think of (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Felt like family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Paragould, AR
    Former Employee - Registered Nurse in Paragould, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services full-time (More than 3 years)

    Pros

    Work from home, company tries to meet your schedule request, and promotes balance between work and family.

    Cons

    Must have high speed internet. Due to work from home you can start to feel disconnected unless you have good team leads to be able to speak with. Can be pulled back and forth with call flow...but all nursing jobs are like that. Must be flexible!

    Advice to Management

    Maybe to have more interaction, more meetings to insure everyone on the same page.


  2. Helpful (3)

    "Care Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Advisor, RN in Boerne, TX
    Former Employee - Care Advisor, RN in Boerne, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carenet Healthcare Services (More than 5 years)

    Pros

    Work from home, educate callers about disease processes

    Cons

    micromanage employees, place profit over quality care


  3. "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Specialist in San Antonio, TX
    Former Employee - Engagement Specialist in San Antonio, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Carenet Healthcare Services (More than a year)

    Pros

    Limited hours no room to move up

    Cons

    The Saturday hours required and no increase hours during the week

    Advice to Management

    Increase the amount of time you spend demonstrating calls


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  5. "opinion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in San Antonio, TX
    Former Employee - Operations Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services (More than 5 years)

    Pros

    Try to live by company values

    Cons

    technology is behind, university training is weak,


  6. "Care Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in San Antonio, TX
    Current Employee - Care Coordinator in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carenet Healthcare Services full-time (Less than a year)

    Pros

    We really liked our trainer but found training to be lacking in what the actual work will consist of , only one client out if over 100, is set to work with while in training. I feel this needs to be changed to get better experience so we are better able to go live easier.

    Seems like a good job , so far. Bonuses once a month with good call quality , I feel the management is fair but not enough lead supervisors on the floor to handle all the new employees

    Cons

    Not enough full on client training , took a full time job but am only guaranteed 30 hours a week, if the need is there hours will be increased


  7. Helpful (1)

    "Care Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephonic Triage RN in Lufkin, TX
    Former Employee - Telephonic Triage RN in Lufkin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services part-time (Less than a year)

    Pros

    Work at home, flexible and plenty of support

    Cons

    stressful and you must be very tech savvy to manage all the windows and phone lines.

    Advice to Management

    None Awesome management


  8. Helpful (3)

    "Don't waste you're time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Engagement Specialist CVS Caremark in San Antonio, TX
    Current Employee - Member Engagement Specialist CVS Caremark in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Carenet Healthcare Services full-time (Less than a year)

    Pros

    Free fountain drinks and coffee. Most people are nice. Facility is nice.

    Cons

    They start you out at $11 ph and never give raises ever. You can get a bonus if you meet certain criteria and only the top 2% ever bonus. Work in open Pods too loud. Even if promoted to trainer you still get paid the same just better bonus opportunity. No paid lunch break. No scheduled breaks people just randomly get up and walk around. Two paid 15min breaks and 1 hour unpaid lunch and taken at your leisure. This creates a longer scheduled day. Parking is Bad. Many people smoke even though it's not allowed "on campus" and when they return to the building the smell bad. You have to sit next to them and bare it. No assigned seating because people quit so often. Most people don't work here for a career. Talking to rude people all day.

    Advice to Management

    Increase pay to minimum $14. allow for raises. Get rid of bonus. Give paid breaks two 15min and one 35min which would shorten the scheduled work day from 9 to 8 hrs. Use schedule adherence guidelines. I.e. Must be 90% or better of adherence. Falling below is an occurrence. Assigned seating. Terminate smokers. They raise health insurance premiums and create an unpleasant work environment because the smell. Too many leads walking around. Getting paid to do nothing and taking advantage of your system. Require management to have degrees.


  9. "Best company I have worked for in years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services full-time (More than 3 years)

    Pros

    I had a great experience at Carenet for three years. Free drinks and coffee with a nice employee breakroom. The company is small enough where everyone knows everyone, but profiting enough to have great bonuses too. Just for showing up to work everyday!

    Cons

    There are times when projects are ending that people get nervous about what they will do for work, even though most everyone is reassigned to another project, usually within the same day.

    Advice to Management

    Personally, I would stop being too flexible with the employees. Colleagues would begin to take advantage of it and get lazy. I saw it happen with a lot of folks.


  10. Helpful (1)

    "Company review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carenet Healthcare Services full-time (More than 3 years)

    Pros

    Great people to work with!
    Everything about what Carenet does helps people. It's a very rewarding job - especially as a Care Coordinator. You get to talk to and help various people from customer service to Triage.

    Cons

    Advancement opportunities are hard to come by. Pay is minimal and no raises are provided but there are bonus programs for just about every program they have.

    Advice to Management

    Increase base pay to keep your employees there.


  11. Helpful (2)

    "Former Care Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Care Coordinator in San Antonio, TX
    Former Employee - Care Coordinator in San Antonio, TX

    I worked at Carenet Healthcare Services full-time (More than a year)

    Pros

    Flexible shift, co workers very positive and supportive

    Cons

    Managers are unprofessional and inconsistent. Personal relationships precede production

    Advice to Management

    Be more professional


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