Caribou Coffee Reviews in Minneapolis-St. Paul, MN | Glassdoor

Caribou Coffee Minneapolis Reviews

Updated March 20, 2017
179 reviews

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Minneapolis-St. Paul, MN Area

3.2
Star Star Star Star Star
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Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
85 Ratings

179 Employee Reviews

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Pros
  • Free shift drink, flexible hours (in 55 reviews)

  • Free half pound of coffee every week, co-workers are fun (in 23 reviews)

Cons
  • Some upper management are difficult to work with (in 34 reviews)

  • There's no indication that management truly values its team members beyond empty rhetoric (in 33 reviews)

More Pros and Cons

  1. "Amazing Benefits, Team gets Through the Stressful Rushes Together"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Woodbury, MN
    Former Employee - Cashier/Barista in Woodbury, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (Less than a year)

    Pros

    -THE PERKS ARE AMAZING if you love Caribou! You get a card that gives you a discount at ANY caribou, shift drinks, free beans or tea bags EVERY WEEK, and tips (which are great considering you are payed minimum wage)
    -The co-workers! They make the job fun and you feel like they are always there to help you if you need it. Sometimes we'd blast fun music when closing or order a pizza to rotate eating in the back room.
    -it's a very chill job when there's not a rush and you can actually get to know the regular customers and their orders. They make the job worth it.
    -lots of training videos and samples of new menu items.
    -Most of the managers/assistant managers/shift supervisors I've worked with really want to help you succeed and provide their own coaching.

    Cons

    -Some of the customers make it VERY stressful. I got very bad anxiety attacks at times and eventually had to quit because the pay/benefits weren't worth the constant stress.
    -Closing can be a pain and it's rare you'll get out on time.
    -You can't call in sick. ESPECIALLY if you're closing since there's only two people scheduled at this time usually
    -Changing availability can be tricky.
    -No clear scheduled breaks means sometimes you don't get one during rushes.
    -you will smell like whipped cream and coffee all the time and not in a good way.
    -sometimes you're asked to sell certain beans and have to mark down how many pounds you sell.

    Advice to Management

    Honestly, the management was pretty great where I worked. The district managers would stop in from time to time too and they were very down to earth. Only advice would be to listen to the smaller stores in the company and make sure they're getting the same resources as the bigger stores.


  2. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Minnetonka, MN
    Former Employee - Barista in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (Less than a year)

    Pros

    Free coffee all day which is great for coffee lovers. If you like working with people you will love the job.

    Cons

    It's very fast paced and sometimes has you up too early. If you like being up and getting your day going you will like this.


  3. "Great but Stressful Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Saint Paul, MN
    Current Employee - Team Member in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    Very fun workplace, most stores have a very strong sense of community.

    Cons

    The close community can lead to petty drama.
    Can become very stressful during the busy times.

    Advice to Management

    Focus on hiring managers that develop a community but understand that they need to be a boss before a friend. (Shift Supervisors and managers)


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  5. "Great place to work with a lot of diversity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista, Shift Supervisor in Maplewood, MN
    Current Employee - Barista, Shift Supervisor in Maplewood, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    Great place to work with a lot of diversity and acceptance. There are opportunities and encouragement for personal and professional growth. My ideas and voice are heard and taken seriously.

    Cons

    Filling in at other locations can sometimes be confusing, but overall the company as a whole treats us well. The website doesn't always reflect the actual hours we are open for business.


  6. "Raindrops Keep Falling On My head"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Minneapolis, MN
    Former Employee - Barista in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Caribou Coffee part-time (Less than a year)

    Pros

    Free shift drink, interesting location, free coffee beans and great discount. Meet new people every day, great at getting one ready for a fast paced environment.

    Cons

    No breaks unless you work 8hrs, not even 15's. Exceedingly low pay at 7.50. No respect for employees, unsupportive managers. Will treat you horribly if you make one simple mistake. Expect to be more of a maid.

    Advice to Management

    Pay people accurately, treat employees like humans and give more breaks.


  7. "Shift Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Saint Paul, MN
    Current Employee - Shift Supervisor in Saint Paul, MN
    Recommends

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    Flexible schedule, perks including shift-drink and 30% off all food, drinks, beans, and merchandise. Cool, fun working environment.

    Cons

    Low-pay, not much room for growth.

    Advice to Management

    Discriminate; don't hire everyone


  8. "Mostly great people - free coffee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN
    Neutral Outlook
    No opinion of CEO

    I worked at Caribou Coffee full-time (More than 3 years)

    Pros

    Culture was fun, some of that is changing.

    Cons

    Very little upwards mobility for middle management


  9. "Straightforward warehouse role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Team Member in Brooklyn Center, MN
    Former Employee - Warehouse Team Member in Brooklyn Center, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Caribou Coffee full-time (More than 3 years)

    Pros

    Good Benefits and company activities. Decent small perks, like access to free coffee drinks and a discount.

    Cons

    Little change in day to day work activities. little opportunity for advancement. This job was as it appears, a straightforward office job with a pretty fair company.


  10. "Team Member"

    Star Star Star Star Star
    Former Employee - Team Member in Eden Prairie, MN
    Former Employee - Team Member in Eden Prairie, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    1/2lb of coffee every week, free shift drinks, 30% discount, nice work environment, very easy job, and some room for advancement (if you're over 18).

    Cons

    I was there for almost 2 years and never got a raise, I couldn't take a shift lead job because I was 17 (My manager wanted me to be able to and offered it but company policy wont allow it), everything is very by the book and doesn't allow room for creativity, and very high turnover.


  11. "Training General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training General Manager in Minneapolis, MN
    Current Employee - Training General Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee (More than 3 years)

    Pros

    Good benefits. The culture is fun and team oriented. The guests are great and the relationships that you build are great.

    Cons

    The bean promotions are overwhelming. It's very difficult to move beyond Training Store Manager. The pay is not fair. If you don't have the right District Manager, you will go unnoticed.

    Advice to Management

    Reassess what your current Store Managers are making. Get more feedback from your field employees before making changes to in store operations, choose those employees at random so you get different opinions.



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