Caribou Coffee Reviews | Glassdoor

Caribou Coffee Reviews

Updated December 11, 2017
617 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
271 Ratings

617 Employee Reviews

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Pros
  • TIPS, FREE SHIFT DRINK, 30% DISCOUNT (in 61 reviews)

  • You get a free half pound of coffee a week as well as a free drink every time you work (in 29 reviews)

Cons
  • Managers can be very pressured by upper management and a bad manager may pass that down to employees (in 36 reviews)

  • Not always great communication between management and team members or shift supervisors (in 35 reviews)

More Pros and Cons

  1. "Barista"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caribou Coffee part-time

    Pros

    Love the people I work with, good hours, good pay, no regrets

    Cons

    Wish they would close on holidays. Its a coffee shops so hours aren't 8-5 but not a big deal.

    Advice to Management

    Keep it up. I love working and would love to work for upper management in the future.


  2. "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Caribou Coffee part-time

    Pros

    Fairly easy, Co-workers are friendly, Nice work environment

    Cons

    Coffee Burns, Little to no training given

  3. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caribou Coffee part-time

    Pros

    Fun environment, good discount and free half pound of coffee each week

    Cons

    hardly any raises offered, and when they are offered it's hardly anything


  4. "Generally pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Blaine, MN
    Current Employee - Shift Supervisor in Blaine, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Caribou Coffee part-time (Less than a year)

    Pros

    We have some pretty awesome customers and great product. There’s always something to do so it doesn’t get too boring. I live that they are accepting of individuality by not caring what color your hair is or if you have visible tattoos.

    Cons

    Coworkers tend to be younger and don’t seem to care as much about following policy and procedure as how to most quickly get the job done in a mostly satisfactory manner. There is also low morale by not giving enough hours to be able to sufficiently run the store to the standards they want in both customer service and P&P.


  5. "Great for food service job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Lakewood, CO
    Current Employee - Shift Supervisor in Lakewood, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Caribou Coffee full-time (More than a year)

    Pros

    Great products, doable work, customers in general love the brand

    Cons

    Lack of assistant manager in many stores leads to unreasonable expectations on shift supervisors

    Advice to Management

    Consider offering higher compensation for shift supervisors in stores without assistant managers


  6. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Tonka Bay, MN
    Former Employee - Barista in Tonka Bay, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    I loved how they made it a team mentality and trained everyone with the educational videos

    Cons

    The early work hours. Sharing the tips can also be annoying.

    Advice to Management

    Be patient with those learning the computer system.


  7. "Great team environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caribou Coffee part-time

    Pros

    - good team environment
    - flexible scheduling
    - growth opportunity for young workers

    Cons

    no major cons about working here

  8. "Positive experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Penn, PA
    Former Employee - Assistant Manager in Penn, PA

    I worked at Caribou Coffee full-time (More than 3 years)

    Pros

    Fair to employees, positive environment, benefits

    Cons

    Busy. Many stores have since closed or been taken over.

    Advice to Management

    None


  9. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Denver, CO
    Former Employee - Cashier/Barista in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Caribou Coffee part-time

    Pros

    FREE COFFEE, choice of hours, when to work. It was nice to either wake up super early so that you would be off at like noon. Or work in the afternoon and close at a reasonable hour. Great job for students.

    Cons

    Ugh, my boss was like the popular cheerleader in high school that really everyone disliked, but worshiped her anyways. Like in almost every high school movie, she is the Regina George of Caribou Coffee.

    Advice to Management

    Please don't hire a man who is more of a woman than Kim K.


  10. "Think twice before you get a Job at Caribou Coffee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Chaska, MN
    Former Employee - Shift Supervisor in Chaska, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    Tips are nice.
    Wonderful to get to know Regulars.

    Cons

    Store Managers - tend to work short shift or take weekends off.
    Schedules lots of new people. How are you able to serve your customer with the highest level. - You cannot.
    Running short handed during BOGO or when there are events within the city.
    To many Clicks within Store.
    No Communication.
    Attitudes at management level
    Not looking at the true picture
    Putting people in a situation where they would Fail
    High Turnover
    Putting aces in there places.

    Advice to Management

    Stop having high expectation.
    Look for quality employees, not just a body.
    Stop adding more product to sell within the store. If you are going to add more you need to have more people scheduled.
    Hiring People that are going to listen to concerns of the employee vs having employee surveys and than not doing anything about the concerns or issues.


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