Caribou Coffee Reviews | Glassdoor

Caribou Coffee Reviews

Updated March 20, 2019
721 reviews

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3.5
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John Butcher
1 Rating

Employee Reviews

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Pros
  • "I got a free shift drink every time I worked" (in 49 reviews)

  • "Fun environment, good discount and free half pound of coffee each week" (in 32 reviews)

Cons
  • "Very little support from upper management" (in 40 reviews)

  • "I’ve had multiple managers talk behind my back to other shift leads and team members" (in 39 reviews)

More Pros and Cons

  1. "Great Brand and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than a year)

    Pros

    Very Collaborative
    Great Culture
    Allowed to be yourself
    High focus on doing the right thing
    Fast paced environment
    Awesome work life balance
    Tons of opportunity for growth

    Cons

    Retail is hard to be proactive versus reactive so can feel like you're playing from behind a little bit


  2. "Caribou Coffee - Great Brand, Great Team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Minneapolis, MN
    Current Employee - Vice President in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than 5 years)

    Pros

    Dynamic work environment, guest focused environment, team approach to problem solving, entrepreneurial environment, encourages creative thinking, multi-channel focus, great culture, fun team, great for self starters, collaborative work environment....lots of good coffee.

    Cons

    Not a bad thing....but thriving in a changing environment is important. Willing to adapt to change ….as the coffee category is dynamic and always evolving.

    Advice to Management

    Great culture … and focus on "team" and "guest" will continue to be the right ingredients for ongoing company and brand success!

  3. "The little engine that could, err...IS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn Center, MN
    Current Employee - Anonymous Employee in Brooklyn Center, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than a year)

    Pros

    Amazing people, clean label products, constant focus on innovation while remembering what has made us the top coffee brand in the upper mid-west

    Cons

    You won't find locations everywhere in the US.

    Advice to Management

    Keep it up! The culture is great and no matter how big we get, don't loose the neighborhood/community connection.


  4. "Great Company - Incredible TEAM - CULTURE - SUPPORT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Operations in Minneapolis, MN
    Current Employee - Director of Operations in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than a year)

    Pros

    Culture of passionate support for TEAM-GUEST-QUALITY; winning formula.

    Cons

    So much amazing coffee and beverages that I run the risk of being over caffeinated at times.


  5. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (Less than a year)

    Pros

    - Great visibility to the business at all levels of employment.
    - Amazing corporate culture, and flexible scheduling.
    - Management is very approachable and open-minded.

    Cons

    - Lean business means everyone is pretty busy.


  6. "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Eau Claire, WI
    Current Employee - Shift Supervisor in Eau Claire, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Caribou Coffee part-time (More than 3 years)

    Pros

    Fun co-workers and free coffee

    Cons

    Crappy benefits
    Constantly changing
    Management Issues
    Pay sucks


  7. "Be aggressive with the hours you can and cannot work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor
    No opinion of CEO

    I worked at Caribou Coffee part-time (More than 3 years)

    Pros

    - Can always get hours through different stores
    - If you are with the right team its a good job to have
    - will be listed as "part time" but will be working close to full time hours if you are not upfront with management

    Cons

    - Once shift lead only 1 employee can be clocked in for the shift lead pay at a time, will be responsible for part of shift lead responsibilities without extra the pay
    - Will be forced into 14 hour work days more than once

    Advice to Management

    Pay all shift leads, it is not acceptable to promote someone but not pay them their promoted amount. DO not allow employees to work open to close or force them into it, step in and help.

  8. "Experience depends on location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook

    I have been working at Caribou Coffee full-time (More than a year)

    Pros

    Flexible when given advanced notice, generally great management

    Cons

    Your coworkers will make or break your experience


  9. "Great place to work- would recommend"

    StarStarStarStarStar
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Caribou Coffee part-time

    Pros

    Friendly staff and costumers, free coffee every shift.

    Cons

    Short staffed at times for how busy we git


  10. "Caribou review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Minneapolis, MN
    Current Employee - Team Member in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than 3 years)

    Pros

    Management Schedule Hours Drinks Benefits

    Cons

    Pay Training Cleaning Truck Computer