Caribou Coffee Reviews | Glassdoor

Caribou Coffee Reviews

Updated May 22, 2017
562 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
253 Ratings

562 Employee Reviews

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Pros
  • The discounts are good- 1/2 lb coffee each week, a free shift drink and 30% off (in 57 reviews)

  • Free half pound of coffee every week, co-workers are fun (in 24 reviews)

Cons
  • Some upper management are difficult to work with (in 35 reviews)

  • Not the best management, understaffed during peak hours, team members sometimes feel overlooked by management (in 34 reviews)

More Pros and Cons

  1. "Fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Saint Paul, MN
    Former Employee - Shift Supervisor in Saint Paul, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    - Great team members and passionate management
    - Opportunities for growth
    - Flexible schedules

    Cons

    - Staffing can drive happiness at particular stores


  2. "Hy-vee/Caribou Franchised Locations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Overland Park, KS
    Current Employee - Barista in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    As long as you are not working the kiosks you get a free shift drink, decent tips, and a nice discount.

    Cons

    A lot of mix-ups in communication from upper management/corporate. It feels like no one is on the same page, which can be frustrating at times. Shift Lead isn't bad but the raise is minimal and you get stuck with vastly more responsibility than you get paid for.

    Advice to Management

    My advice would be get better starting wages & better raises, allow unlimited coffee & a shift drink (this inspires baristas to learn more about the flavor of the coffee), and a minimum staffing of 3 baristas all day.


  3. "Wonderful place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in West Des Moines, IA
    Former Employee - Shift Supervisor in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (More than 3 years)

    Pros

    Great management, excellent environment, fun atmosphere, fun customers

    Cons

    Very fast paced usually but I liked that. Always on your feet, no breaks.

    Advice to Management

    I think breaks are important, work on getting those. Otherwise, keep doing what you're doing!


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  5. "Shift Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Rochester, MN
    Former Employee - Shift Supervisor in Rochester, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    Busy-time went by fast, Enjoyed the routine of opening 4-5X/week, good benefits, had a lot of fun as barista.

    Cons

    Felt pressure from management to up-sell too much-especially with the beans. Some of the rules/pressures from management made customer's experience worse


  6. "Caribou is a great place to start out and move up to management!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Training Store Manager in Saint Paul, MN
    Current Employee - Senior Training Store Manager in Saint Paul, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than 8 years)

    Pros

    If you are a morning person, starting at 5am and being off by 3pm is amazing! Scheduling and time off is really flexible.

    Cons

    The company is constantly taking a new direction. You have to be able to adapt to change and be on board to make the cut. Also the pay isn't the greatest, especially considering the stress is involves managing millennials who don't care about being written up or fired.


  7. "great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Ames, IA
    Former Employee - Barista in Ames, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    friendly people, great work environment, good benefits

    Cons

    long hours, standing a lot, messy, strict dress code


  8. "Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Saint Paul, MN
    Former Employee - Shift Supervisor in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee (More than a year)

    Pros

    Free coffee, free food, mellow work-environment.

    Cons

    Nasty young employees, employees steal, a lot drama.

    Advice to Management

    Too easy to be promoted.


  9. "Good school job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Blaine, MN
    Current Employee - Team Member in Blaine, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced job environment which helps make the time go by quickly. They're also very flexible with scheduling for things like school.

    Cons

    A lot to remember with the drinks (repetition is key!) and your legs will tend to hurt after te day is done since you'll be on your feet for the majority of the day.

    Advice to Management

    Update the POS system!!!


  10. "They're Trying"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Minneapolis, MN
    Former Employee - Assistant Manager in Minneapolis, MN

    I worked at Caribou Coffee full-time (More than a year)

    Pros

    Flexible schedules
    Decent employee discounts
    Great general philosophy
    Great training program in theory

    Cons

    Scheduling software limits make shifts understaffed often
    It is a company in transition, so, there are a lot of management positions and policies in flux


  11. "Always things to do. I love Caribou and would return in a minute but my career goals required me to move on."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista, Shift Supervisor in Minneapolis, MN
    Former Employee - Barista, Shift Supervisor in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee full-time (More than a year)

    Pros

    Mostly positive customer interactions. If you make something wrong you just smile & remake it. Customers love coming to get their favorite drinks!

    Cons

    Not enough coworkers per shift. If someone calls off sometimes it's hard to fill their spot so you can be left short handed. Alot of requirements just to take an order, sometimes customers just want their drink, not a million questions.

    Advice to Management

    Pay attention to local happenings and schedule accordingly. Allow enough payroll to schedule more people per shift.


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