Caribou Coffee Reviews | Glassdoor

Caribou Coffee Reviews

Updated June 20, 2017
571 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
259 Ratings

571 Employee Reviews

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Pros
  • The discounts are good- 1/2 lb coffee each week, a free shift drink and 30% off (in 58 reviews)

  • You get a free half pound of coffee a week as well as a free drink every time you work (in 25 reviews)

Cons
  • Managers can be very pressured by upper management and a bad manager may pass that down to employees (in 36 reviews)

  • Not always great communication between management and team members or shift supervisors (in 34 reviews)

More Pros and Cons

  1. "A great job that let's you keep your great life"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Chicago, IL
    Current Employee - District Manager in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    The people you work with and for are phenomenal, and full of character. A relaxed atmosphere where if you just do your best you will be very happy. A place I am proud to say I work for, and even more happy to recommend it to even my closest friends. I spend a good portion of my day thanking people for what they do for our guests and for me. Caribou Coffee stores are warm and inviting, an open place that makes you happy to work there.

    Cons

    As a DM there has recently been a lot of turnover, but it is truly because we are constantly looking for the right people to help move our company even further. Compensation is ok for Team Member and Supervisors, but DM pay is at the lower end of comparable companies.

    Advice to Management

    Stay the course you are on, we are all behind you and we are proud to work for you. Take care of the DMs and SMs when it comes to end of year compensation, as bonuses were non-existent in 2009


  2. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Minneapolis, MN
    Current Employee - Shift Supervisor in Minneapolis, MN
    Recommends
    Approves of CEO

    Pros

    Desire for flexible scheduling, love of coffee, decent pay for its class. Things are always changing, which can be good or bad.

    Cons

    Lots of on-your-feetness, rude and entitled customers, and the fact that things are always changing, as mentioned above (although I like it.)

    Advice to Management

    Focus on quality. Adjust your policies on resteaming to be superior to your major competitor--your coffee policies are already there. Allot drivethrough stores a higher labor percentage than non-DT stores.


  3. "Good consistent work, don't expect tons of hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    Tips
    Customers make it worthwhile
    Discount and free half pound coffee every week
    Great coworkers, flexible hours
    Good health benifits

    Cons

    Lack of raises
    sporadic appreciation of employees by upper management
    can only get maximum 45 cent raise once a year

    Advice to Management

    Make sure you listen to your employees they make it worthwhile
    We aren't disposable, customers come more for interaction and good customer service with the drink, have too many people staffed to cut hours it makes a less pleasant experience for everyone


  4. "A Newbie @ Caribou - Loving It!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Atlanta, GA
    Current Employee - Barista in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    Competitive Pay, Great Management, Fantastic Co-Workers, Pleasurable Guests, Easy Work, Room for Growth, Tips, Flexible Schedule, Fun

    Cons

    Minimal Hours, Lack of Communication Between Staff and Top Dogs

    Advice to Management

    The team members have great ideas. If you ever want to hear them, just listen.


  5. "Caribou Coffee ... so-so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Maplewood, MN
    Current Employee - Store Manager in Maplewood, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than 3 years)

    Pros

    Corporate environment and the perm's that go with it ..

    Cons

    Corporate environment and the politics that go with it ...

    Advice to Management

    Stop looking at teacher's pets and look at experienced employees ...


  6. "Excellent Company to Work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Minneapolis, MN
    Current Employee - District Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than 3 years)

    Pros

    People and quality of product that we promote

    Cons

    underpaid in many levels of the org in comparrison to similar companies.
    Lack of consistency from HR


  7. "Fun Job during School"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Recommends

    I worked at Caribou Coffee full-time

    Pros

    I loved working at Caribou part-time while going to school. The management was relaxed and the schedule was flexible.

    Cons

    After the initial learning curve of making the drinks, the shifts tend to get pretty repetitive.


  8. "8 Years Tenure as Store Mgr. and going strong"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Store Manager in Chicago, IL
    Current Employee - Senior Store Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than 8 years)

    Pros

    Great Leadership, Great Values and Quality Product. Benefits are good & there are great opportunities for advancement at the Store level! Opened many New Stores in 2012 while many other companies were downsizing. Still opening more in 2012.

    Cons

    All Retail- so expect Retail hours and hard work.

    Advice to Management

    Increase R&R points/value


  9. "It is a fun, relaxing place to work!"

    Star Star Star Star Star
    Current Employee - Barista in Arlington Heights, Cook, IL
    Current Employee - Barista in Arlington Heights, Cook, IL

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    fun staff, positive experience, good experience, build great relationships

    Cons

    cleaning, online courses (very short)


  10. "Quality Careers with Caribou"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager In Training in Cleveland, OH
    Current Employee - Assistant Manager In Training in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee part-time (Less than a year)

    Pros

    Very positive staff who encourages each other to move ahead

    Cons

    Communication could improve between shift managers

    Advice to Management

    Keep up the good work letting people move ahead!


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