Caribou Coffee Reviews | Glassdoor

Caribou Coffee Reviews

Updated July 17, 2017
581 reviews

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3.4
StarStarStarStarStar
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Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
260 Ratings

581 Employee Reviews

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Pros
  • The discounts are good- 1/2 lb coffee each week, a free shift drink and 30% off (in 59 reviews)

  • You get a free half pound of coffee a week as well as a free drink every time you work (in 26 reviews)

Cons
  • Managers can be very pressured by upper management and a bad manager may pass that down to employees (in 36 reviews)

  • Not always great communication between management and team members or shift supervisors (in 34 reviews)

More Pros and Cons

  1. "Good for entry level or individuals looking to get manaegment experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor
    Recommends

    I have been working at Caribou Coffee full-time (More than a year)

    Pros

    Flexible scheduling, early hours or evening hours, easy work. I went from full-time to every friday plus every other weekend so I could finish college. My manager was great in accommodating my weird scheduling needs.
    Easy to get into management positions if interested. They seem to like to hire from within when they can.

    Cons

    Hard to get full-time unless you're an assistant or general manager. Must pick up hours at other locations if you want more. Shift Supervisor pay only applies when you are the actual "Manager on Duty". So if scheduled as a regular team member, you earn a $1 less, despite being a shift supervisor.
    Shifts are only about 6 hours long.

    Advice to Management

    Be more available. Step up to confrontations.


  2. "It's what you make of it"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Caribou Coffee full-time

    Pros

    People, Free coffee, Plenty of available hours

    Cons

    Didn't have the best "stand up all day" shoes

  3. "I went back and it was even better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Woodbury, MN
    Current Employee - Team Member in Woodbury, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    -weekday closing is very laid back
    -(most of) my coworkers make the job super enjoyable
    -team atmosphere- everyone is there to support each other
    -free drinks, discount on drinks and food, free beans or tea every week
    -the REGULAR CUSTOMERS! seeing a regular walk through the door always makes my day.
    -it does not take very long to close at my store since we are not busy during most weeknights
    -perfect summer job for teenagers
    -updated website for training
    -you don't have to force people to join the Caribou rewards program!
    -you get cool Caribou merch sometimes when you complete training!

    Cons

    -high turn over between stores
    -rude customers
    -it's a lot to learn and can feel very overwhelming at first
    -you can go a long time without breaks when it's busy

    Advice to Management

    Work out a break schedule for busier stores, and keep encouraging new employees!


  4. "Barista-Caribou Coffee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Fairfield, IA
    Current Employee - Barista in Fairfield, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee part-time (Less than a year)

    Pros

    They are very flexible with schedules

    Cons

    We have a lot of people working there so sometimes you either have to ask for more hours or ask co-workers if you can work their shift.

    Advice to Management

    I love the management their. They are already doing an amazing job


  5. "Senior General Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Discounts, free coffee, shiftly drinks, experience managing

    Cons

    long hours and a lot of pressure from corporate


  6. "Great company"

    StarStarStarStarStar
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor

    I worked at Caribou Coffee full-time (More than 3 years)

    Pros

    Great company, great coffee.

    Cons

    Very early hours; management changed often; location eventually closed.


  7. "Alright Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member
    Former Employee - Team Member
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    Flexible scheduling, good perks, nice staff

    Cons

    No breaks, iffy management, chronically understaffed

  8. "This company is a mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The coffee culture is awesome

    Cons

    Too much going on in this company, they don't know what they are doing.


  9. Helpful (1)

    "Joined because of culture, left because of culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Minneapolis, MN
    Former Employee - General Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caribou Coffee full-time (More than 3 years)

    Pros

    There is a great deal of passion in the quality of the coffee that they deliver. Sure, it may not be the greatest stuff on the market but in comparison to other major coffee house chains, these guys are hands down at the top.

    Cons

    I joined the team 3 years ago because I fell in love with the culture of the business. "To deliver an extraordinary experience that feeds the soul" resonated with who I am and how I do what I do. In the 3 years i spent with the company, this philosophy has come and gone. The core values of the company are now just words rattled off rather something that can be felt and recognized without being said.

    The new direction of the company is with these Coffee & Bagels stores that combine the menus of Caribou with Einstein Bros. Bagels. This idea would have been phenomenal in 1997. The menu is massive and messy. Their are sandwiches with unique names and nothing to describe what they are. The guest has to ask what's on each sandwich to know what the heck they are considering to buy. The uniforms are hideous. It's hard enough to hire competent, hard working people at almost minimum wage these days. Throw a huge list of things to memorize at them and put them in an ugly outfit everyday and see how long they stick around, or even apply for that matter. Also, who was a part of deciding that was a good name for these new stores? I have yet to find a single person outside of the company that has any idea what I am talking about when I refer to a Coffee & Bagels.

    Advice to Management

    Refine. Refine. Refine. The idea of delivering an experience is gone. The goal now is to peddle stuff. Stop increasing options. Stop pushing deals. Stop trying to mirror your competitors. Caribou's success came from that homey, down to earth feeling. Being able to walk into a store that feels like someone's living room. That comes from delivering an experience instead of selling stuff. If you only get to have a 5 sentence interaction with someone and you're trying to deliver an experience, you don't have the time or breath to make a genuine connection if you have to explain what perks are, why getting a large drink is the best, or what the heck is in the 45 things on the menu.
    If people are looking for a place to buy stuff, they are going to go to a gas station and buy their coffee for 99¢.

    Also, take care of your people and listen to them. I know you're trying, but come on. There is a mass exodus of great people in the company going on right now. Take it as a wake up call to hear them out now while they are still with you.


  10. "front house"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook

    I have been working at Caribou Coffee full-time (Less than a year)

    Pros

    Free coffee if you like coffee

    Cons

    No breaks, overworked and lack of staff members

    Advice to Management

    Hire more staff before a lawsuit is filed for not giving breaks


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