Caribou Coffee Reviews | Glassdoor

Caribou Coffee Reviews

Updated May 24, 2017
563 reviews

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563 Employee Reviews

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Pros
  • The discounts are good- 1/2 lb coffee each week, a free shift drink and 30% off (in 58 reviews)

  • The coffee is good and you get a free half pound of beans a week, as well as a free shift drink for every shift you work (in 24 reviews)

Cons
  • Some upper management are difficult to work with (in 36 reviews)

  • Not the best management, understaffed during peak hours, team members sometimes feel overlooked by management (in 34 reviews)

More Pros and Cons

  1. "Always things to do. I love Caribou and would return in a minute but my career goals required me to move on."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista, Shift Supervisor in Minneapolis, MN
    Former Employee - Barista, Shift Supervisor in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee full-time (More than a year)

    Pros

    Mostly positive customer interactions. If you make something wrong you just smile & remake it. Customers love coming to get their favorite drinks!

    Cons

    Not enough coworkers per shift. If someone calls off sometimes it's hard to fill their spot so you can be left short handed. Alot of requirements just to take an order, sometimes customers just want their drink, not a million questions.

    Advice to Management

    Pay attention to local happenings and schedule accordingly. Allow enough payroll to schedule more people per shift.


  2. "Amazing Benefits, Team gets Through the Stressful Rushes Together"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Woodbury, MN
    Former Employee - Cashier/Barista in Woodbury, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (Less than a year)

    Pros

    -THE PERKS ARE AMAZING if you love Caribou! You get a card that gives you a discount at ANY caribou, shift drinks, free beans or tea bags EVERY WEEK, and tips (which are great considering you are payed minimum wage)
    -The co-workers! They make the job fun and you feel like they are always there to help you if you need it. Sometimes we'd blast fun music when closing or order a pizza to rotate eating in the back room.
    -it's a very chill job when there's not a rush and you can actually get to know the regular customers and their orders. They make the job worth it.
    -lots of training videos and samples of new menu items.
    -Most of the managers/assistant managers/shift supervisors I've worked with really want to help you succeed and provide their own coaching.

    Cons

    -Some of the customers make it VERY stressful. I got very bad anxiety attacks at times and eventually had to quit because the pay/benefits weren't worth the constant stress.
    -Closing can be a pain and it's rare you'll get out on time.
    -You can't call in sick. ESPECIALLY if you're closing since there's only two people scheduled at this time usually
    -Changing availability can be tricky.
    -No clear scheduled breaks means sometimes you don't get one during rushes.
    -you will smell like whipped cream and coffee all the time and not in a good way.
    -sometimes you're asked to sell certain beans and have to mark down how many pounds you sell.

    Advice to Management

    Honestly, the management was pretty great where I worked. The district managers would stop in from time to time too and they were very down to earth. Only advice would be to listen to the smaller stores in the company and make sure they're getting the same resources as the bigger stores.


  3. "Coffee Shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Westminster, CO
    Former Employee - Shift Supervisor in Westminster, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Caribou Coffee full-time (More than a year)

    Pros

    All around environment was clean, friendly, and productive.

    Cons

    Management. The pay was terrible.

    Advice to Management

    Take better care of those that take care of the company, and provide service needed to maintain a business!


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  5. "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Sioux Falls, SD
    Current Employee - General Manager in Sioux Falls, SD
    Recommends
    Positive Outlook

    I have been working at Caribou Coffee full-time (More than a year)

    Pros

    Great place to work, really encourages people to let their personality shine

    Cons

    Constantly making changes, and it's sometimes hard to deal with.

    Advice to Management

    Must be able to deal with changes


  6. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Minnetonka, MN
    Former Employee - Barista in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (Less than a year)

    Pros

    Free coffee all day which is great for coffee lovers. If you like working with people you will love the job.

    Cons

    It's very fast paced and sometimes has you up too early. If you like being up and getting your day going you will like this.


  7. "Shift Supervisor in Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Roseville, MN
    Former Employee - Shift Supervisor in Roseville, MN
    Recommends
    No opinion of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    Fun place to work - regular customers are great, flexible scheduling, discounts and free coffee are nice perks. Health insurance benefits available to part-time employees, which is excellent/

    Cons

    Lack of communication from Management to staff that is actually doing the work. Less reliable and less capable team members promoted over other more viable candidates. Lack of growth opportunities.

    Advice to Management

    Give people a chance to excel and grow so you don't have such a high turn over. Look inside your organization first before brining in supervisor and managment trainees.


  8. "Great but Stressful Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Saint Paul, MN
    Current Employee - Team Member in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    Very fun workplace, most stores have a very strong sense of community.

    Cons

    The close community can lead to petty drama.
    Can become very stressful during the busy times.

    Advice to Management

    Focus on hiring managers that develop a community but understand that they need to be a boss before a friend. (Shift Supervisors and managers)


  9. "Great place to work with a lot of diversity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista, Shift Supervisor in Maplewood, MN
    Current Employee - Barista, Shift Supervisor in Maplewood, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    Great place to work with a lot of diversity and acceptance. There are opportunities and encouragement for personal and professional growth. My ideas and voice are heard and taken seriously.

    Cons

    Filling in at other locations can sometimes be confusing, but overall the company as a whole treats us well. The website doesn't always reflect the actual hours we are open for business.


  10. "Fun!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Raleigh, NC
    Current Employee - Team Member in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Caribou Coffee part-time (Less than a year)

    Pros

    -Fun
    -Flexible hours
    -Tips
    -Fun to make drinks

    Cons

    -Repetitive
    -People can be rude
    -You're on your feet all day


  11. "Caribou Coffee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Red Wing, MN
    Current Employee - Assistant Manager in Red Wing, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Caribou Coffee full-time (More than 3 years)

    Pros

    Great work environment. Never had a day when i didn't want to come to work. Customers are very nice, and make your day.

    Cons

    Lack of training. There is no communication from management. Never get your full 40 hours per week, have to add you PTO to make your full hours. No lunch or break room

    Advice to Management

    Caribou needs to be more aggressive with their pay. Minimum wage keeps going up, but pay does not.


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