Caribou Coffee Reviews | Glassdoor

Caribou Coffee Reviews

Updated September 18, 2017
595 reviews

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595 Employee Reviews

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Pros
  • 30% off discount and free shift drink, coffee/tea (in 59 reviews)

  • The coffee is good and you get a free half pound of beans a week, as well as a free shift drink for every shift you work (in 26 reviews)

Cons
  • Managers can be very pressured by upper management and a bad manager may pass that down to employees (in 36 reviews)

  • Not always great communication between management and team members or shift supervisors (in 35 reviews)

More Pros and Cons

  1. "Good company if you have a good manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caribou Coffee (Less than a year)

    Pros

    Great company values and good product

    Cons

    Managers can be very pressured by upper management and a bad manager may pass that down to employees


  2. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Saint Paul, MN
    Former Employee - Shift Supervisor in Saint Paul, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (More than a year)

    Pros

    - Great team members and passionate management
    - Opportunities for growth
    - Flexible schedules

    Cons

    - Staffing can drive happiness at particular stores

  3. "Hy-vee/Caribou Franchised Locations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Overland Park, KS
    Current Employee - Barista in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    As long as you are not working the kiosks you get a free shift drink, decent tips, and a nice discount.

    Cons

    A lot of mix-ups in communication from upper management/corporate. It feels like no one is on the same page, which can be frustrating at times. Shift Lead isn't bad but the raise is minimal and you get stuck with vastly more responsibility than you get paid for.

    Advice to Management

    My advice would be get better starting wages & better raises, allow unlimited coffee & a shift drink (this inspires baristas to learn more about the flavor of the coffee), and a minimum staffing of 3 baristas all day.


  4. "Great When You Have the Right Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager
    Approves of CEO

    I have been working at Caribou Coffee full-time (More than 3 years)

    Pros

    Great discounts, [mostly] flexible scheduling, promotes from within

    Cons

    HUGE TURNOVER-- we hire a lot of high schoolers/college kids who can only work certain days/times and who aren't as invested in the company

    Advice to Management

    Take the time to interview and hire with longevity in mind, not just bodies to fill shifts. This will help build morale and help lower the turnover rate.


  5. Helpful (1)

    "Fun, depending on the store..."

    StarStarStarStarStar
    Former Employee - Shift Supervisor in Minnetonka, MN
    Former Employee - Shift Supervisor in Minnetonka, MN

    I worked at Caribou Coffee (More than a year)

    Pros

    Flexible hours depending on which store you work at. solid part time position but dependent on payroll so not necessarily a good primary position

    Cons

    Hard time staffing, hire manager turnover rate in my district made it hard for consistency or trust.


  6. "Constant change is not always a good thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caribou Coffee full-time

    Pros

    The absolute best people work for this company. Tons of talent and want to succeed! A variety in your schedule is nice at times.

    Cons

    Constant change with little communication makes creating a great team impossible. No work life balance and the work you do put in to find it will quickly be dismissed when you are realigned under new leadership every three months.

    Advice to Management

    Communication is key. Share the plan of what you are trying to achieve. It's been 6 months since the eliminations throughout the company. Might be time to clue in the rest of the company to what is actually going on.


  7. "Wonderful place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in West Des Moines, IA
    Former Employee - Shift Supervisor in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Caribou Coffee part-time (More than 3 years)

    Pros

    Great management, excellent environment, fun atmosphere, fun customers

    Cons

    Very fast paced usually but I liked that. Always on your feet, no breaks.

    Advice to Management

    I think breaks are important, work on getting those. Otherwise, keep doing what you're doing!

  8. "Shift Manager/Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager/Barista
    Former Employee - Shift Manager/Barista
    Recommends

    Pros

    TIPS, FREE SHIFT DRINK, 30% DISCOUNT

    Cons

    SCHEDULING, WORK OVERLOAD, NO BREAKS

    Advice to Management

    Working longer than an 8 hour day requires that you give the workers a break. The "down time" is not a break, it's a catch up time to clean and prep.


  9. "Great company with inviting atmosphere"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Caribou Coffee part-time

    Pros

    People are very friendly and the work is fast-paced at some times and slow at others, so there is a balance.

    Cons

    Occasionally there is drama and sometimes there are rude customers, but that happens everywhere.


  10. "Fun people, sometimes hectic"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caribou Coffee part-time

    Pros

    Regulars are great, can be fun at times

    Cons

    Sometimes overwhelming, not enough people staffed on BOGO days


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